Email Notification notworking after Business Rules excecuted
Hi,
I have created one business rule for trigger all incident ticket to be added to on group automatically, by choosing the Override request values with Business Rule values. And the rule is working well with auto added to group that i have trigger, but the problem is no email notification to technician that i have added inside Groups -> . But if I update ticket by choosing manually the Group, it have the notification email to group's member.
Could you advise me what was the problem with this issue?
Thanks,
SOPHAL.
I have created one business rule for trigger all incident ticket to be added to on group automatically, by choosing the Override request values with Business Rule values. And the rule is working well with auto added to group that i have trigger, but the problem is no email notification to technician that i have added inside Groups -> . But if I update ticket by choosing manually the Group, it have the notification email to group's member.
Could you advise me what was the problem with this issue?
Thanks,
SOPHAL.