Notification of request assignment to specific technician
Hello everyone,
we are experience problems with the notification of request assignment to a specific technician after applied a specific business rule. This business rule is executed after a categoritation of request and assigns automatically the group and technician. When we do this, the notification doesn't work but if we do assignment manually the notification works perfectly.
Another difference, it’s that all technicians except this, are exported from AD with their credentials. This technician is a local user of application, only has access to his site and “Not associated to any site” and has a contact email that is a distribution list.
Other technicians (69 of 70) receive notification of request assignment without problem.
We have SDP 7.6 (Build 7608)
Could you help us? Why SDP doesn’t send notification of request assignment to this technician?
Thanks in advance.
we are experience problems with the notification of request assignment to a specific technician after applied a specific business rule. This business rule is executed after a categoritation of request and assigns automatically the group and technician. When we do this, the notification doesn't work but if we do assignment manually the notification works perfectly.
Another difference, it’s that all technicians except this, are exported from AD with their credentials. This technician is a local user of application, only has access to his site and “Not associated to any site” and has a contact email that is a distribution list.
Other technicians (69 of 70) receive notification of request assignment without problem.
We have SDP 7.6 (Build 7608)
Could you help us? Why SDP doesn’t send notification of request assignment to this technician?
Thanks in advance.