We have SDP 7.6.0, build 7602 running on a Win2K3 R2 SP2 VM, and I have admin rights. Today (wasn't this way Friday) I can't open a ticket, and if someone else opens the ticket, when I try to close it, I get this HTTP 500 Error:

Apache Tomcat/5.0.28 - Error report

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35) com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:107) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) 

root cause

java.lang.NullPointerException com.adventnet.servicedesk.workorder.action.RequestResolutionAction.createActionForward(RequestResolutionAction.java:422) com.adventnet.servicedesk.workorder.action.RequestResolutionAction.execute(RequestResolutionAction.java:412) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35) com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:107) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) 

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.

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Apache Tomcat/5.0.28

Other users can open tickets, and close them. I don't see anything inside SDP configuration that looks strange, other than it sits on "loading..." when I look at my account.

Any ideas?

Thanks.