SLA violation e-mails not being sent
SD+ v 7.6.0 (build 7603).
- Fetching and sending mail from within SD (e.g. replying to a request) is working.
- Notification rules are set according to screenshot sla_02.
I created and SLA rule (see screenshot sla_01) but nor the requestor, nor the technician, nor me receive any e-mail with the sla violation notification.
How to fix/debug this?
Thx!
Pieter