Preventive Maintenance not working
Hi! After upgrading to 8013 my e-mail fetching (incoming) was failed. I have rebooted server and that helped. But now I realised that preventive maintenance tasks are not working in the automatic mode - the requests does not created. Only mannually. What i Need to do?
Assets scanning agent
Hello, Please, explain me what is the logic of work of Assets scanning agent... How it decide to push data on the server? In my cases, sometimes it pushes data after 5 minutes after service restart, sometimes - it doesnt ...
Generic error when reply to Request
I just had a problem where I was unable to send a reply to a new request. After typing in my replay and sending it, I got a very generic "Sending notification failed". The email address was OK, I could send from other calls OK, you could even send replys from other calls byu the same person. It seemed to be something unique about this request. After playing around for a little while, trying to discover the problem, I realised that the only thing "unique" about this call was that the email sent
The hang problem with web-interface
Dear Collegues! We use Manage Engine Service Desk plus, version 8, build 8013. Recently, we have noticed the following problem. When I push the button "Refresh request" after edit of request, or I push the button "Add request" if I create a new request... the page in any browser (IE, Mozilla, Google Chrome) hangs: in bottom, the green indicator goes slowly, then very slowly, then stops - and browser don't switch to the request list view page. The browser hangs on page of request add or request edit.
How do I add attachements to requests created through the servlet api?
Hi, I am trying to setup a page where users can enter requests from a sharepoint site. I have the page setup and I am able to successfully create the requests, but I also want to add the ability to attach a file the same you can with an email. I have the html code that lets me browse for the file and added that to my form but the file does not get added when the request is created. I'm not sure if the problem is HTML or something on the server side that I'm missing??? Any help would be appreciated.
Import Requesters from Active Directory - Import Now Problem
Performing the "Fetch OUs from Active Directory" returns only "Domain Controllers" now for some reason after upgrade to Service Desk Plus 8013 this morning.
Hi Configuration Issues
Hi am not getting any domain name in the drop downs - while configuring the service desk
Asset Scanning
Hi, Can we check from SDP what subnets are being scanned during the asset scanning ? Thanks, Jon
ManageEngine ServiceDesk Plus Title change
Hi All; I ManageEngine Service Desk Plus user. When we open a Web browser program with the Service Desk in the title "ManageEngine Service Desk Plus writes. Are you an opportunity to change? How do I change if any. I appreciate if you could help.
ICMP Pings hitting firewall every 3 seconds
We have an issue where our firewalls are picking up ICMP pings every 3 seconds being sent from the SD+ Server and we are unable to locate exactly where these are being sent from. We currently only have SD+ enterprise edition installed on the server. Our applications support team have confirmed that no other service is running on that server. Product: SD+ Enterprise Build Number: 8011 We have disabled scheduled asset scans What we need to know is · What service's within SD+ send
Query Report Error - LONGTODATE
Hello, I get an error when running the following query: select SUBSTRING(LONGTODATE(WorkOrder.COMPLETEDTIME), 1, 7) as YearMonth, ROUND((((WorkOrder.COMPLETEDTIME-WorkOrder.CREATEDTIME)/1000)/3600)/24) as DaysToClose from WorkOrderStates, WorkOrder, SubCategoryDefinition where WorkOrder.WORKORDERID = WorkOrderStates.WORKORDERID and CategoryDefinition.CATEGORYNAME='Quality' and WorkOrderStates.CATEGORYID=CategoryDefinition.CATEGORYID Group by YearMonth The error message is this: java.sql.SQLException:
error
C:\>SDP-HOME/bin>run.bat 'SDP-HOME' is not recognized as an internal or external command, operable program or batch file.
Invalid address
Invalid address Check that the address is spelled correctly, or try searching for the site. http://localhost:8080/
not starting
my manage engine web client is not starting after the installation....please guide me
Sending email to alias/assigning to group is not working
I have one ServiceDesk system that two separate areas need to use. I have the mail email address for ServiceDesk (HELPDESK@Company.com). I have followed all the steps to create an alias (PHONESUPPORT@Company.com), assign it to a group (Phone Techs), and create a business rule to route anything sent to that address to this group. No matter what I try, I cannot get it to work. If I send it to the primary address, it works fine, but I cannot get ServiceDesk to use that business rule. We are on
Local Privilege Escalation Issue
I'm curious if Manage Engine has plans to fix a vulnerability that has now been published..... "The ManageEngine Applications Manager is a web-based availability and performance monitoring application. ManageEngine is exposed to a local privilege escalation issue. Specifically, the application fails to sanitize data supplied to the "module" parameter of the "BackupSchedule.do" script. ManageEngine ServiceDesk Plus 8 is vulnerable; other versions may also be affected." Ref: http://www.securityfocus.com/bid/48882/references
ServiceDesk Plus Asset Agent not initializing
Hi. I am seeing a problem with the asset explorer agent on windows 2003 standard edition, domain controller. I am using servicedesk version 8.0.0 Build 8011. I receive the error below: "The application failed to initialize properly (0xc0150002). Click on OK to terminate the application." aeagent.exe Please will you assist? Thanks Regards, Morris
AD autentication for API
Hello, I wanted to create a custom page for our users to submit a request. Is it possible to have them automatically be logged in so they do not have to type their username and password? We are using AD authentication. Thanks Travis
Incorrect Log in or password
Hey guys, Just came into work today and started getting the above error when trying to get into ServiceDesk Plus. Actually the entire IT crew cannot get in. They receive the same error. Nothing has been changed on our end. The program was working last night around 6pm EST. If it was one person I would think it may be a password issue but the entire department cannot access it. Any ideas as to why all of a sudden we cannot get in? Thanks, Chris
Installation error....Where can I find the jsp files?
I have SDP on my computer but when I tried isntalling it for my other computer I kept getting the error "Dashboard.jsp, no such file or directory". I tried reinstalling the setup and software many times but it keeps giving same error. What I can do is copy the .jsp file from one computer's folder to the other but I can not locate the .jsp file. Does anyone know where I can find the jsp files the SDP uses?
Blank Page after enabling SSO
I enabled domain walkthrough, now when I want to log into servicedesk, I see a BLank page. Any solution?
Unable to Import Active Directory User and Add New Domain Controller
Hi SDP Support Team, I have problem to add new domain domain controller in Service desk plus, with a valid user name, password and domain details. I am able to telnet that domain and well as able to ping smoothly. When I click on 'save' button , it always gives me error, FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. My SDP version is 7.6.0 Please provide me help. Thanks in advance With Best Regards Mrityunjai
DATETOLONG Function
Having the same problem as many with SD-26242. Can someone help me create a workaround query? The one that is having the problem is: SELECT arcwo.WORKORDERID "Request ID",arcwo.CREATEDTIME "Created Time",arcwo.TITLE "Subject",arcwo.COMPLETEDTIME "Completed Time" FROM Arc_WorkOrder arcwo WHERE ((arcwo.TITLE LIKE '%dpm%') AND (((arcwo.CREATEDTIME >= datetolong('2011-01-01') AND ((arcwo.CREATEDTIME != 0) AND (arcwo.CREATEDTIME IS NOT NULL))) AND ((arcwo.CREATEDTIME <= 1311656399000) AND (((arcwo.CREATEDTIME
Unable to start th DB
I try to upgrade ManageEngine ServiceDesk, but it fails... info: (Unable to start the DB. Possibly server is running if so please shutdown the server (or) Previous upgrade is failed and the message for the same will be displayed in the command prompt) 1. server is not runint, it never have been started - fails 2. I didn't upgrade this soft before any ideas?
Autofill the Requester Field in Requests / Incidents
Hello all, is it perhaps possible to fill the Requester field by default with the name of the Request creator? Cause I don't wanna use it for customers to create requests, just for the technicans and it would be nice if this field would be fileld automaticly. So my technicans would not have to dill this field all the time. Ot is it possible to disable it? Cause It isn't removeable in the templates. Kind regads Thomas
Migration from MySQL to MSSQL
I've tried to migrate my ServiceDesk+ from MySQL to MSSQL. I've backuped the database, changed the database type and then tried to restore the database from the backup. The restore didn't work because of duplicate entries (see attachment). What went wrong? Chris
Erro: Request does not fall under your permitted scope. So you are not authorized to update the same
We are seeing this error when trying to close/edit old tickets that were imported into SD+ from a previous helpdesk. The import procedure was done with ManageEnigine's help. I've already confirmed that the technician in question already has access to all groups and sites in the system; so this is not the issue. Help??
Unexpected entries in description field when replying to various requests
When replying to various tickets inside SDP (running Service Pack 8013) I get the following quirk in both Internet Explorer 8 and Firefox 5. Look at the first two lines in the Description box: Category & Description should not be in this box. We do NOT use any reply templates at this time. Can anyone explain where this is coming from and how to keep it from appearing in our replies? Thanks, Jamie Las Vegas, NV
CC field in SDP 8
In ServiceDesk Plus 8: when replying to a request the cc field seem to be per-populated how do i stop this as i do not want it
Parsing e-mail's from some web-mail services
Good day. If SDP receive message from some web-mail services who has in message body line with tag <base href="http://some.base.href/"> where some.base.href - any URL, then all links in SDP ticket include this base URL from tag and we can't reply/forward or save attachment or navigate in the SPD menu, because all links looks like http://some.base.href/servlet/HdFileDownloadServlet?module=Request&ID=112&delete=false or http:/some.base.href/WOListView.do etc.
Cannot create custom views
If I try to create a custom view to filter service requests, once I save the view and select the new view, IE goes into an endless loop and does not display any data. It merely attempts to refresh the screen every half second. We are using: Windows Server 2003, SP1 Windows XP Pro, SP3 IE6 (with no prospect in the near future of upgrading. SDP V8. Build 8009
requests assigned to group from web form not really assigned
The requests go unnoticed because they seem to be assigned to a group by the user in the webform. But in reality they are not. The group email is never sent and the technicians in the group can not see the request. Only by manually checking every request that came in thrue web form, we can get rid of the problem, but sometimes we fail to do so, and request stay unnoticed for more then a week. Ofcourse this is unacceptable, why is this serious bug still not fixed? It has been promised a couple of
about mailbox
hi! I'm have a problem. I dont understand why necessary create two mailboxes and i don't now how to do it. Pleace explain me Thanks, inessa
Service Desk + - Preventive Maintenance tasks fail to start
Hi there, We migrated our SD+ 7.5 build from a win2003 server to SD+ 8.0.0.8 on a win2008 SR2, and since then have noticed that the preventive maintenance tasks fail to run unless the SD service has been stopped and restarted. We've had a look at the serverout logs to find what actually happens at those scheduled times but cant see anything out of the ordinary, apart from the fact that theres no entry for those tasks. Currently all we have as a workaround is a scheduled task to stop / restart the
Service Desk url cannot be browseable.
I am unable to browse my service desk url. when in morning its working fine. suddenly i am unable to access it. where i have secluded backup running daily but it is scheduled at night, secondly i have schedule a AD sync on daily basis. suddenly i revived error on my Event log that Category: wrapper Event 100: description: configuration error see logs. kindly update me about the solutions Note: we are using SDP 7.5 Version..... SDP manageengine Service is running i have also restarted that but problem
Trouble with mail server sertificate
FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. I get this error, then i configure mail server settings.Please help me!!! Incoming port IMAPS 443, Outgoing Port SMTPS 25
Approval Status is not updated
Hi, We have this issue wherein after a CAB member has approved a change request using the email link, the Approval Status of the change request stays at N/A. If we go to the Change request and down to Approvals it already shows as Recommended However if the CAB member opens the change request using SDP and approves the change, there is no issue. The change request approval status will show as Approved. Thanks, Jon
Display Service Catalog to requesters
Hi I seem to have a minor issue where my requesters cannot see the service catalog, how do I turn thhis feature on so requesters can request service from this feature? Regards MW Your Version : 8.0.0 Build 8013 MSSQL
Error starting after upgrading from 8003 to 8013.
Hi, On upgrading from 8003 to 8013 we recieve the following errors when running "sh run.sh &" command. ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] AdventNetServiceDesk [FAILED] ServerContainer [FAILED] AdventNetCC [FAILED] SQLOne Search
How do I remove Acquisition and Expiry Dates
I have leased printers. I added the lease date information into the acqusition and expiry date fields before descovering the lease date fields. It won't allow me to delete the dates, only change them. How do I remove the acquisition and expiry dates? Thanks
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