after update windows help desk not work !
hello ,
i have server with windows 2008 r2 after update windows the ManageEngine ServiceDesk not working more i try to start service but it stop , i take full back up and try to restore it to another server still the same problem .
wrapper log :
STATUS | wrapper | 2011/07/01 19:52:49 | Launching a JVM...INFO | jvm 9 | 2011/07/01 19:52:50 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33366 rootINFO | jvm 9 | 2011/07/01 19:52:50 | This copy is licensed to AdventNetINFO | jvm 9 | 2011/07/01 19:52:50 |INFO | jvm 9 | 2011/07/01 19:52:58 | Failed to start the server. Please refer logs for more detailsERROR | wrapper | 2011/07/01 19:52:59 | JVM exited unexpectedly.STATUS | wrapper | 2011/07/01 19:53:03 | Launching a JVM...INFO | jvm 10 | 2011/07/01 19:53:04 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33366 rootINFO | jvm 10 | 2011/07/01 19:53:04 | This copy is licensed to AdventNetINFO | jvm 10 | 2011/07/01 19:53:04 |INFO | jvm 10 | 2011/07/01 19:53:11 | Failed to start the server. Please refer logs for more detailsERROR | wrapper | 2011/07/01 19:53:12 | JVM exited unexpectedly.FATAL | wrapper | 2011/07/01 19:53:12 | There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up.FATAL | wrapper | 2011/07/01 19:53:12 | There may be a configuration problem: please check the logs.STATUS | wrapper | 2011/07/01 19:53:12 | <-- Wrapper Stopped
regards Ali .