The requests go unnoticed because they seem to be assigned to a group by the user in the webform. But in reality they are not. The group email is never sent and the technicians in the group can not see the request. Only by manually checking every request that came in thrue web form, we can get rid of the problem, but sometimes we fail to do so, and request stay unnoticed for more then a week.

Ofcourse this is unacceptable, why is this serious bug still not fixed? It has been promised a couple of times already, and we have had alot of trouble because of this nasty bug.