Cannot start ServiceDesk Plus
Dear Sirs,
Please help to check and solve our problem as below:
SDP run well after the installation is completed. However when we try to restore the database from a backup file it can not start anymore but stopping at "Application Layer Started...."
Please see the below for reference of command line screen when we restore the database:
********************************************************************************
*
Restore DB Setup Wizard
********************************************************************************
*
Execute Restore DB Utility from command prompt
For Windows users :
bin>restoreData -c [backup file]
For Linux users :
bin]#sh restoreData.sh -c [backup file]
********************************************************************************
*
You chose to open this file: C:\Documents and Settings\dinhle\Desktop\backup_ser
vicedesk_8010_fullbackup_06_16_2011_15_19.data
File name is : C:\Documents and Settings\dinhle\Desktop\backup_servicedesk_8010
_fullbackup_06_16_2011_15_19.data
requestScheme is http
Please wait extracting backup file
Active DB Server = mysql
Database connectionProp : useUnicode=true
characterEncoding=UTF-8
Database not started. Starting .........
Jun 17, 2011 10:53:13 AM com.adventnet.db.adapter.DBInitializer startDBServer
INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33366]
*************************************************************
Backpup data : Thu Jun 16 15:19:59 ICT 2011
Database name : servicedesk
Total Tables : 1021
Database Server : mysql
Build Number : 8010
*************************************************************
Jun 17, 2011 10:53:15 AM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: rootDir :: ..
Jun 17, 2011 10:53:15 AM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: netutilsData :: {RELEASE={version=8.0.0}, BUILD={number=8010}}
Jun 17, 2011 10:53:15 AM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine Ser
viceDesk Plus}, ADMANAGER={name=ADManager}}
Please wait ! Deleting table data in Progress..
0-----------------------50------------------------100(%)
====================================================
Please wait ! Restoring in Progress...................
Error Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
===================================================
deleting temp files.....
stopping DB Server >>>>> true
Jun 17, 2011 11:02:12 AM com.adventnet.db.adapter.mysql.MysqlDBAdapter shutDownD
B
INFO: connectionURL :: [jdbc:mysql://localhost:33366/servicedesk?useUnicode=true
&characterEncoding=UTF-8], userName :: [root], password :: [null]
Jun 17, 2011 11:02:12 AM com.adventnet.db.adapter.mysql.MysqlDBAdapter shutDownD
B
INFO: Stopping MySQL Server ...
Jun 17, 2011 11:02:12 AM com.adventnet.db.adapter.DBInitializer stopDBServer
INFO: Command to stop DB server [cmd, /c, ..\bin\stopDB.bat, 33366, root]
Thank you for your support,
Dinh Le
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