I previously requested this in an email--here we go again...

 

We need to see time spent reports that are more comprehensive e.g.,

 

REPORT BY TECHNICIAN - Report needs to show TOTAL time spent on requests (request work logs and associated tasks). We need to see both columns in the report. The report should list out all of the requests that the technician has time posted to (in either the request work log or the associated tasks).

 

REPORT BY REQUEST - Report should list out each report with Technicians listed below (showing a column for work log and task time spent).