Postgres.exe using 100% CPU
Hi All, We've recently discovered that Postgres.exe has begun using 100% CPU. If we restart the ServiceDesk service, CPU usage drops down to a normal 20% average, then suddenly jumps to 100% at random and stays there. We don't have any custom scheduled tasks configured that may trigger this event. I've had a look at the serverout logs but I cant find anything that may be useful to us. What I am seeing a lot of in the serverout logs is this: [08:51:42:103]|[09-13-2013]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[INFO]|[21]|:
Workstation Scan: software uninstalled and reinstalled every scan
Hi, I have problem with some workstation (agent 1.0.12), looks like it's only related with IBM webSphere Application Server and MyEclipse Blue. Scan 1: uninstall of both application Scan 2: installation of both application Scan 3: unsinstallation of both application Scan 4: installation of both application and so on (see image below). Can someone help me with this issue.
Assets and Licenses
Hi - I'm wondering if anyone else might have dealt with this issue and successfully resolved it. I'm working in ServiceDesk Plus, ver 8.0.0, and I came across a purchase order (PO) that had been delivered. It was marked "Approved" and when I went in to change the status to "Items Received" so I could close it, the system gave me an error message that reads: "Failed to receive 1 Item(s) as the Max Number of IT Assets exceeds the license" When I looked at the Assets Tab and clicked on the link
chrome and incident/service catalog template
hi, anyone having issue with chrome while trying to click on any service catalog template? since last update 8.2 8202, when user want to issue service request and he try to click on any of the templates available, the templates links disappeared, by going to service catalog and try to click on any template there, nothing clickable! anyone having same issue? best regards,
System Log entries
I recall there is a feature to limit the number of days log entries are kept in the errorlog table. Can you refresh where that is? Also, I know there are entries outside the limit - I have stuff showing back to 12/2012 in there.
Deleted Technician - Cannot Delete his Private Reports
I had a user that used to run an "unassigned workstation" report that he created and marked private. Now when the report runs a ticket is opened stating: Deliverable: Unassigned workstations - The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. Is there a way to access this private report and delete it? Thank you in advance. Sandra
SLA Violations not working as expected
We have a number of unassigned requests in our queue at present, some of which are out of their response/SLA times. Whilst the system seems to reflect the fact they have gone over their response time (i.e. notifications are sent to technicians and the symbol is displayed on the main requests screen), the SLA violated requests do not reflect that. Does anyone have any thoughts? Many Thanks Darren
Cannot change previous Purchase (PO) once at 8207
Hi, I'm currently at 8207 (in DEV) and all the PO created in 8127, I'm not able to use the save button. Please help
Does anyone know how to get performace stats of calls into a different website using HTML?
Move DBs from SQL server 2005 32bits to another SQL server 2012 64 bits
Hi to all, We are trying to move de ServiceDesk and OpManager databases from SQL Server 2005, 32bits, to SQL Server 2012, 64 bits. Could any one give me the steps that I have to follow in the two cases? We have urgency please! best Regards, Rita
Auto assign technician
How can I get auto assign tech working only after business rule apply, despite open edited option.
PO status change
Hi, I don’t know if this is the right case. Every time when we update something in Remarks and Terms for an approved PO, the PO status changes to ‘Pending Approval’ and we need to re-approve it. Is there any way to get rid of this? We need to update some information in Remarks and Terms after the PO is ordered. If there is no way to change this, we may need to modify our purchasing process… Best Regards, Nicole
Creating Custom Request View causes Tomcat Error
Since I was directed here from another thread in SupportCenter Plus, I create the same topic here. A few days ago one of our technician received a problem when creating custom views.The error message reads HTTP Status 500. He can´t create or edit any custom views, we tried deleting all views created by him but that didn't help. Everybody else can create and edit views just fine. Is there a solution to this problem? Version: 8.1.0 Build 8121
SDP performance analysis
SDP build 8210, and other builds before that, have periodically been very slow when sending emails (conversations), adding notes, closing requests, assigning categories, etc. Where should I start troubleshooting this? What statistics, queries or log files will be useful? Do you have general tips on improving performance? We have just over 26,000 incidents. Under 200 each of problems, changes and solutions.
Request Print Preview is missing Work Log descriptions
We recently upgraded from 8.1 to 8203 and found out that the Requests print preview function is now missing the Work Log descriptions. We rely on this feature to produce written proofs for SOX auditors, and really need to provide complete information on given requests. How can we include the Worklogs descriptions in print preview? Also, is there any way to show the complete Work Log descriptions in listview at the bottom of the "Tasks" tab? It would make the reading much more efficient.
Autocomplete E-mails id(s) To Notify
Hi, I have a question. When I am going to create a request, there is a box "E-mail Id(s) To Notify" I would like this box will autocomplete with information from directory active. Is this possible? Many Thanks, Regards.
Report run into a problem
Trying to run a report, first time SDP generate every report, the next try - gets error: Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274)
Upgrade consistently fails to upgrade from build 8206 to 8208
Hello guys, Never had issues with this before, since Postgres a bit more tricky it seems though... I already have succesfully restored a 8206 build because it would not start anymore after i tried to upgrade it from 8206 to 8208. So the newly installed 8206, including restored data works superb, but: When i try to upgrade this newly installed build 8206 to 8208 with UpgradeManager.bat, it consistently fails with 'Upgrade Failed' with a link to a restore procedure which i already did previously.
Getting error "trying to start postgresql" failed when starting up SD on linux
We installed free edition of ServiceDesk plus on linux, and when running sh run.sh, we are getting the error "trying to start postgresql failed". When we check in the service postgresql status, it shows as running. Please help. Regards
Acknowledge requester by e-mail when the request is updated
I'm using this setting "Acknowledge requester by e-mail when the request is updated." But every time I change setting of request made from email, the requester gets notified! So after some update, SD send 4-5 updates to requester ;(( Can you group some settings that SD could think it's the only one update. You can group this settings in one - impact, urgency, category\sub\item, request type. Or just make a SAVE button
servicedesk server wont start
hi, we have a servicedesk licence and i want to have the application running on a different desktop. so i installed the application, but starting the server hangs on "starting application layer".
Problem with update 8211
Hi On the test server, I tried to upgrade from version 8208/8210 to 8211. I have a problem as in the screenshot. After a failed attempt to update the application works correctly. Has anyone had a similar problem?
Importing incidents
We are trying to import incidents from ServiceDesk Plus Professional On-Demand into ServiceDesk Plus Enterprise, but the incident "Staus" is changed to OPEN. When I rexport the data out of SDPE, change the "Status" in Excel back to CLOSED, and then reimport the incidents they are changed back to OPEN.
Stop forced backup in SDP ?
HI Team, Please guide how to Stop forced backup in SDP while updating the new build. Current build Version: 8.2.0 Build 8206 Updating Version: 8.2 Build 8211 SDP Exe 64 bit. DB: MSSQL plz revert Regards Kunal Malhotra
Service Desk server will not start
Getting the same error other folks seem to be having on startup. Attached ouput of run.bat Please advise
Assets - Servers aren't being scanned for changes
Hello, Current Build: 8100 We have a number of servers that are not being scanned. Also, some of the servers are virturals. Our workstations seem to scan with out any issues for the most part. We are an Active Directory environment Does anyone have any idea of things that I can check on the servers to get them to scan ?
Reply to closed request action not working
Hello. In Self Service Portal Settings, under "When the requester replies through E-mail to the closed requests. Perform the following:" None of the options work. I have enabled "Append the reply as conversation to the request and notify technician." and tested on multiple requests, and if the requester replies to the Closed Ticket notification, the reply doesn't get appended to the conversation and the technician doesn't get notified. All other email functions in SDP work fine. SDP 8210 Thanks
Acknowledge E-mail Cc users doesn't work
I have enabled "Acknowledge E-mail Cc users by e-mail when a new request is created" rule, but Cc users don't get such Acknowledge when new request was registered. But if I try to send Reply to a Request - all of recipients are getting messages successfully.
Problem deleting request
Hello to all, We have a problem with a request that we can't delete. This request has 166.500 replies in conversation history. Are there any way to delete it? We have tried to delete from SDP app but doesn't works. Thanks in advance.
can't update SDP
can't update SDP from 8206 to 8210 error log: 22.08.2013 17:55:34 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 22.08.2013 17:55:35 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode 22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm 22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO]
Techinician notification doesn't work on new request
Hi, When new request is created it should notify technician which are added to notification rules. It doesn't work. We have this on "Alert the following technician(s) by e-mail when a new request is created." All other emails work. If technician is assigned to the request then it works but if request is "open" and not assigned to anyone then it is not working. How do we get this work? I think this should work because there is option in notification rules, right? T.Matti
Email Fetching stops after upgrading to build 8210
Since the last upgrade to build 8210, email fetching keeps stopping. Restarting fetching only to stop again in a few minutes
Reports Problems
I've already submitted a request in the Support Web Service Portal but haven't been responded yet... No sure what happens, I sent email to ServiceDeskPlusSupport (servicedeskplus-support@manageengine.com) yesterday but didn't get any response. I was able to receive an acknowledge email with request ID before April. Does anybody meet the same problem? I am having issues when running a custom report. I was editing and saving a custom report and now it will not run nor can I delete it. This report
Allowing Technicians to create incidents
Is there any way to allow technicians to create incidents as we'll as work on them? Right now, as technician, it doesn't allow me to create a new incident since I'm not in the Requester's area. Is there a way around this?
Replying to ticket generates new ticket
I've seen the previous posts before but my problem persists. When a user replies to a ticket the subject line looks like this: [Ticket: # ##2103##] Re: [Request ID :2101] : test My notification email subject line looks like this: [Ticket: # ##$RequestId##] $Title The more replies we do, the more "Re: [Request ID :2101]" get added to the subject. How do you fix this?
SLA Violation Email after ticket closed
We just recently upgraded to the latest version of ServiceDesk plus. We were about 7 patches behind. At any rate, when we close tickets now the SLA violation email is still coming to the escalation teams. I did notice that there is now a "Resolved" option as well as "Closed". Should we be setting our tickets to closed now or is this a bug?
Incident template fields - requester view problems
I'm trying to create templates for specific requests, with specific values already chosen when the template is picked. I don't want these values in the fields to be editable, but the requester still needs to view them. In the settings for these fields, I've de-selected 'Requester can set' and selected 'Requester can view' However, this isn't working - whenever the template is loaded the requested is completely unable to see the field unless 'Requester can set' is selected, which makes no sense whatsoever.
Agent Install
Any knows how to install SDP agent in Ncomputing clients?
new request
copy-paste of data causes crash of the system
Unable to start service ManageEngine ServiceDesk Plus
Hello, When I trying to start the service, the system display an error. If I run the command run.bat: Could Not Find D:\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... Failed to start the server. Please refer logs for more details Normal Shutdown. Server shutdown complete If I run the command sd_service.bat: FATAL | wrapper | Unable to resolve the full path of the configuration file, : The operation completed successfully. (0x0) FATAL | wrapper | Current working
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