Our ServiceDeskPlus application has always fetched mails without any problems, but suddenly since a few days it stopped working.

We investigated what might be causing the issue, but were unable to find out so far.

The strange thing is, that at times the fetching does seem to pick up the mails for a few moments, but then suddenly stops working again.

When we check the logs, it gives the following information:

Server started at : Wed Aug 14 10:42:50 CEST 2013.  Current time is : Wed Aug 14 10:42:54 CEST 2013, which is less than 1 hour from server start time.  Hence not checking mail checker for this time.

We have tried increasing the fetch time from 1 minute to 10 minutes, 15 minutes, but to no avail.

This morning we were also unable to stop the fetching, it stayed running no matter what we did.

We have checked our mail account, password is set to never expire and has not changed, is not locked, etc...

Might you be able to help us figure out where the problem might be?

Thanks in advance!