When new request is created it should notify technician which are added to notification rules. It doesn't work. We have this on " Alert the following technician(s) by e-mail when a new request is created. " 

All other emails work. If technician is assigned to the request then it works but if request is "open" and not assigned to anyone then it is not working. How do we get this work? I think this should work because there is option in notification rules, right?

T.Matti