Reply to closed request action not working
Hello. In Self Service Portal Settings, under "
When the requester replies through E-mail to the closed requests. Perform the following:" None of the options work. I have enabled "
Append the reply as conversation to the request and notify technician." and tested on multiple requests, and if the requester replies to the Closed Ticket notification, the reply doesn't get appended to the conversation and the technician doesn't get notified. All other email functions in SDP work fine.
SDP 8210
Thanks