can't update SDP

can't update SDP

can't update SDP from 8206 to 8210
error log:
  2. 22.08.2013 17:55:34  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : 


  5. 22.08.2013 17:55:35  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : Invoking UpdateManager in UI mode
  6. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm
  7. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm
  8. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The Patch Version:AdventNet_ManageEngine_ServiceDesk_Plus-8.2.0-SP-0.10.0
  9. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : Context NameSERVICEDESK
  10. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Pre Invocation in progress
  11. 22.08.2013 17:56:13  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Executing class:com/adventnet/persistence/EEARExtractor.class
  12. 22.08.2013 17:56:13  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetCC.eear]
  13. 22.08.2013 17:56:13  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetCC.eear  to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetCC.eear
  14. 22.08.2013 17:56:13  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetCC.eear].
  15. 22.08.2013 17:56:13  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetServerContainer.eear]
  16. 22.08.2013 17:56:13  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetServerContainer.eear  to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetServerContainer.eear
  17. 22.08.2013 17:56:13  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetServerContainer.eear].
  18. 22.08.2013 17:56:13  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetServiceDesk.eear]
  19. 22.08.2013 17:56:13  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetServiceDesk.eear  to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetServiceDesk.eear
  20. 22.08.2013 17:56:18  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetServiceDesk.eear].
  21. 22.08.2013 17:56:18  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetSQLOneSearch.eear]
  22. 22.08.2013 17:56:18  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetSQLOneSearch.eear  to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetSQLOneSearch.eear
  23. 22.08.2013 17:56:18  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetSQLOneSearch.eear].
  24. 22.08.2013 17:56:18  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Executing class:com/adventnet/servicedesk/updatemgr/util/SDPreProcessor.class
  25. 22.08.2013 17:56:18  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]  [SEVERE] :  Inside SDPreProcessor.
  26. 22.08.2013 17:56:18  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [SEVERE] :  Inside SDPreProcessorUtil.
  27. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultPreProcessor]  [INFO] : Entering Into :: DefaultPreProcessor :: install
  28. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultPreProcessor]  [INFO] : install :: properties :: {isPostProcessor=false, version=8.2.0, patchversion=AdventNet_ManageEngine_ServiceDesk_Plus-8.2.0-SP-0.10.0, context=SERVICEDESK, product=AdventNet ManageEngine ServiceDesk Plus, parentDialog=com.adventnet.tools.update.installer.InstallUI[dialog0,748,328,425x425,invalid,layout=java.awt.BorderLayout,modal,title=Installation Wizard ,defaultCloseOperation=DO_NOTHING_ON_CLOSE,rootPane=javax.swing.JRootPane[,4,23,417x398,layout=javax.swing.JRootPane$RootLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777673,maximumSize=,minimumSize=,preferredSize=],rootPaneCheckingEnabled=true], mode=true, home=c:\ManageEngine\ServiceDesk}
  29. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.home :: [.]
  30. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.dir :: [C:/ManageEngine/ServiceDesk]
  31. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.conf :: [C:\ManageEngine\ServiceDesk\conf]
  32. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : jboss.home.dir :: [.]
  33. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsAction :: [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=4, applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=4}]
  34. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsPreference [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=2, applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=1, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=1, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=2}]:: 
  35. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsPopulator :: [{}]
  36. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : confNameVsListener :: [{dvh-xml-file=no-listener, default-do-xml=com.adventnet.servicedesk.updatemgr.util.SDPDOXMLChangeListener, default-dd=com.adventnet.persistence.SDPDDChangeListener, pers-xml-file=com.adventnet.persistence.DefaultDOXMLChangeListener}]
  37. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsModuleName :: [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=CMDB, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=CMDB, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=HelpDesk, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=Helpdesk}]
  38. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : mappingsProps :: [{transaction-time-out=1800, setdbhomearg=false}]
  39. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : parser :: [<MigrationConfigParser>
  40. confNameVsType :: {dvh-xml-file=dvh-xml, transaction-time-out=property, default-do-xml=do-xml, pers-xml-file=pers-xml, default-dd=dd, setdbhomearg=property}
  41. confNameVsClass :: {dvh-xml-file=no-handler-class, default-do-xml=com.adventnet.updatemgr.conf.XML2DOUpdater, pers-xml-file=com.adventnet.updatemgr.conf.XML2DOUpdater, default-dd=com.adventnet.persistence.DefaultDDUpdator}
  42. confNameVsList :: {dvh-xml-file=[applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml], default-do-xml=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml], pers-xml-file=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml], default-dd=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]}
  43. </MigrationConfigParser>]
  44. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : ddupdatorname :: [com.adventnet.persistence.DefaultDDUpdator]
  45. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listenerClass :: [com.adventnet.persistence.SDPDDChangeListener]
  46. 22.08.2013 17:56:18  [com.adventnet.persistence.SDPDDChangeListener]  [SEVERE] :  Inside SDPDDChangeListener.
  47. 22.08.2013 17:56:18  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listener :: [com.adventnet.persistence.SDPDDChangeListener@15151aa]
  48. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml]
  49. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml] Not found.
  50. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml]
  51. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml] Not found.
  52. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]
  53. 22.08.2013 17:56:18  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml] Not found.
  54. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Entering changeDocType
  55. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : publicChanged :: false
  56. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Does not contain SYSTEM in the line
  57. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : written the file :: [server\default\conf\datasource-configuration.xml_tmp]
  58. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Finally publicChanged :: false
  59. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : public ID not there in datasource-configuration.xml
  60. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Exiting changeDocType
  61. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : extractLocation : file:/c:/ManageEngine/ServiceDesk/applications/extracted/
  62. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : startDBServer :: [true]
  63. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : jndiName :: [PostgresDS]
  64. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : setdbhomearg set in mappings.xml :: [false]
  65. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Final setdbhomearg :: [false]
  66. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : properties sent to adapter initialization :: {jndiname=PostgresDS, name=postgres, setdbhomearg=false, sqlgenerator=com.adventnet.db.adapter.postgres.PostgresSQLGenerator}
  67. 22.08.2013 17:56:18  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : db.home :: [c:\ManageEngine\ServiceDesk\bin\\..\pgsql] finally
  68. 22.08.2013 17:56:19  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : connectionProperties :: [null]
  69. 22.08.2013 17:56:19  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : url :: [jdbc:postgresql://localhost:65432/servicedesk]
  70. 22.08.2013 17:56:19  [com.adventnet.db.adapter.Jdbc20DBAdapter]  [INFO] : AUTO_QUOTE_IDENTIFIER value : false
  71. 22.08.2013 17:56:19  [SYSERR]  [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.postgres.PostgresSQLGenerator javax.naming.NoInitialContextException: Need to specify class name in environment or system property, or as an applet parameter, or in an application resource file:  java.naming.factory.initial
  72. 22.08.2013 17:56:19  [SYSERR]  [INFO] : 

  74. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : db.home ::: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
  75. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : dataDirectory :: C:\ManageEngine\ServiceDesk\pgsql\data
  76. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe, status, -D, C:\ManageEngine\ServiceDesk\pgsql\data] 
  77. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : Server status :: pg_ctl: server is running (pid: 2312)
  78. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.PostgresDBAdapter]  [INFO] : DB server already running in :: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
  79. 22.08.2013 17:56:19  [com.adventnet.db.adapter.postgres.PostgresDBAdapter]  [INFO] : Postgres version ::: 9.2.1
  80. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : DB has been started.
  81. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Going to check isDBHasTables
  82. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Entered into isDBHasTables :: tableName :: [Module]
  83. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : SQL :: [select * from `Module`]
  84. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Entered getDBSpecificSQL :: [select * from `Module`]
  85. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : db type :: postgres
  86. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Returning getDBSpecificSQL :: [select * from Module]
  87. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : isDBHasTables :: returning :: true
  88. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Going to read DDs one by one
  89. 22.08.2013 17:56:19  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : doMetaDDChanges :: false
  90. 22.08.2013 17:56:20  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: MetaPersistence
  91. 22.08.2013 17:56:21  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: Persistence
  92. 22.08.2013 17:56:21  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: DeploymentManager
  93. 22.08.2013 17:56:21  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: CoreContainer
  94. 22.08.2013 17:56:21  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: Security
  95. 22.08.2013 17:56:21  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: Reporting
  96. 22.08.2013 17:56:22  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: WorkEngine
  97. 22.08.2013 17:56:22  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: ClientFramework
  98. 22.08.2013 17:56:22  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: ClientComponents
  99. 22.08.2013 17:56:23  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: SQLOneSearch
  100. 22.08.2013 17:56:25  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: Asset
  101. 22.08.2013 17:56:25  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: CMDB
  102. 22.08.2013 17:56:27  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: Helpdesk
  103. 22.08.2013 17:56:27  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: ServiceDesk_Client
  104. 22.08.2013 17:56:27  [com.adventnet.persistence.SchemaBrowserUtil]  [INFO] : loadAllModuleDD :: loaded the DD for the module :: HelpDeskDynamic
  105. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Modules has been initialized.
  106. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : updatemanager.properties has been loaded.
  107. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Loaded the persistence personality-configurations
  108. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : appDO :: [<WritableDataObject>
  109.  <Tables>
  110. [] </Tables>
  111. SelectQuery Object:
  112. Select columnNames=[Application.APPLICATIONNAME, Application.DESCRIPTION, Application.URL, Application.FILENAME, Application.LOADCLIENTMODULES, Application.STATUS, Application.STARTUP, Application.DEPWEIGHT]
  113. Criteria=(Application.STATUS IN ('PPM_STARTED','PPM_FAILURE'))
  114. Number of Objects=0
  115. Starting row=1
  116. Order by columnNames=[]
  117. Table List=[Application AS Application]
  118. Joins= 
  119. SetLock= false
  120.  <JoinsInDO>
  121.  </JoinsInDO>
  122.  <Operations>
  123.  </Operations>
  124.  <Rows>
  125.  </Rows>
  126. </WritableDataObject>
  127. ]
  128. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : initializeMicKey finished
  129. 22.08.2013 17:56:27  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : appDO :: [<WritableDataObject>
  130.  <Tables>
  131. [Application] </Tables>
  132. SelectQuery Object:
  133. Select columnNames=[Application.APPLICATIONNAME, Application.DESCRIPTION, Application.URL, Application.FILENAME, Application.LOADCLIENTMODULES, Application.STATUS, Application.STARTUP, Application.DEPWEIGHT]
  134. Criteria=(Application.APPLICATIONNAME = 'ServerContainer')
  135. Number of Objects=0
  136. Starting row=1
  137. Order by columnNames=[]
  138. Table List=[Application AS Application]
  139. Joins= 
  140. SetLock= false
  141.  <JoinsInDO>
  142.  </JoinsInDO>
  143.  <Operations>
  144.   <UPDATE><Application_PK APPLICATIONNAME="ServerContainer"/></UPDATE>
  145.  </Operations>
  146.  <Rows>
  147.   <Application APPLICATIONNAME="ServerContainer" DESCRIPTION="Server Container Application - Contains all the framework modules" URL="file:/C:/ManageEngine/ServiceDesk/applications/AdventNetServerContainer.eear" FILENAME="AdventNetServerContainer.eear" LOADCLIENTMODULES="false" STATUS="PPM_STARTED" STARTUP="WARM" DEPWEIGHT="0" />
  148.  </Rows>
  149. </WritableDataObject>
  150. ]
  151. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  buildInfo exists :::: true
  152. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  jboss {0}.\
  153. 22.08.2013 17:56:32  [com.adventnet.servicedesk.server.utils.SDDataManager]  [INFO] : Going to set the standAlone param as : true
  154. 22.08.2013 17:56:32  [com.adventnet.servicedesk.server.utils.SDDataManager]  [INFO] : Going to reset rootDir using server.dir
  155. 22.08.2013 17:56:32  [com.adventnet.servicedesk.server.utils.SDDataManager]  [INFO] : rootDir :: .\
  156. 22.08.2013 17:56:32  [com.adventnet.servicedesk.server.utils.SDDataManager]  [INFO] : netutilsData :: {RELEASE={version=8.2.0}, BUILD={number=8206}}
  157. 22.08.2013 17:56:32  [com.adventnet.servicedesk.server.utils.SDDataManager]  [INFO] : rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManager}}
  158. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  ServerDir .\
  159. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  SystemProperty : sdp.prevBuildNo - {0}8206
  160. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  buildNumberStr {0}8206
  161. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  buildNumber {0}8206
  162. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  compBuild {0}8200
  163. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] :  retValue 1
  164. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : deleting reports -> false
  165. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : deleting eeartemp -> false
  166. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : deleting cpath -> false
  167. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : deleting classpath -> false
  168. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO mesaage --->We recommend you to take backup before upgrading. 
  169. Do you want to take backup now ?
  170.  Note : This may take a while ...
  171. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO mode --->true
  172. 22.08.2013 17:56:32  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO messageType --->showConfirmDialog
  173. 22.08.2013 17:56:42  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : going to take back up 
  174. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Starting....
  175. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  177. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Active DB Server = postgres
  178. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  180. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Database connectionProp : null
  181. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  183. 22.08.2013 17:56:42  [SYSERR]  [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
  184. 22.08.2013 17:56:42  [SYSERR]  [INFO] : 

  186. 22.08.2013 17:56:42  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : db.home ::: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
  187. 22.08.2013 17:56:42  [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]  [INFO] : dataDirectory :: C:\ManageEngine\ServiceDesk\pgsql\data
  188. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Database started
  189. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  191. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : *************************************************************
  192. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  194. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Number of tables found : 1208
  195. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  197. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  198. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  200. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Build number           : 8206
  201. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  203. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  204. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  206. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : backup_info.xml        : true
  207. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  209. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  210. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  212. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Ignored Table List
  213. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  215. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  216. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  218. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AuditRecord
  219. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  221. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : OperationAuditRecord
  222. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  224. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AaaAccSession
  225. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  227. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AaaAccSessionAudit
  228. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  230. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AaaAccSessionProp
  231. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  233. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AaaAccHttpSession
  234. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  236. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : RecentItems
  237. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  239. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AuditResultProperty
  240. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  242. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AuditResourceProp
  243. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  245. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : AuditOperProperty
  246. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  248. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  249. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  251. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : Going to take full backup with file attachments
  252. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  254. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : -------------------------------------------------------------
  255. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  257. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : deleting duplicate entries in WordMap table : 0
  258. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  260. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : *************************************************************
  261. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  263. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  265. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  267. Please wait ! backup in Progress...................
  268. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  270. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 0-----------------------50------------------------100(%)
  271. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : 

  273. 22.08.2013 17:56:42  [SYSOUT]  [INFO] : =
  274. 22.08.2013 17:56:44  [SYSOUT]  [INFO] : =
  275. 22.08.2013 17:56:44  [SYSOUT]  [INFO] : =
  276. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  277. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  278. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  279. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  280. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  281. 22.08.2013 17:56:45  [SYSOUT]  [INFO] : =
  282. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  283. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  284. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  285. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  286. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  287. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  288. 22.08.2013 17:56:46  [SYSOUT]  [INFO] : =
  289. 22.08.2013 17:56:47  [SYSOUT]  [INFO] : =
  290. 22.08.2013 17:56:47  [SYSOUT]  [INFO] : =
  291. 22.08.2013 17:56:47  [SYSOUT]  [INFO] : =
  292. 22.08.2013 17:56:48  [SYSOUT]  [INFO] : =
  293. 22.08.2013 17:56:48  [SYSOUT]  [INFO] : =
  294. 22.08.2013 17:56:48  [SYSOUT]  [INFO] : =
  295. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  296. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  297. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  298. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  299. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  300. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  301. 22.08.2013 17:56:49  [SYSOUT]  [INFO] : =
  302. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  303. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  304. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  305. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  306. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  307. 22.08.2013 17:56:50  [SYSOUT]  [INFO] : =
  308. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  309. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  310. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  311. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  312. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  313. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  314. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  315. 22.08.2013 17:56:51  [SYSOUT]  [INFO] : =
  316. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  317. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  318. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  319. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  320. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  321. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  322. 22.08.2013 17:56:52  [SYSOUT]  [INFO] : =
  323. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : =
  324. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : =
  325. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : =
  326. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : 

  328. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : 

  330. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : 

  332. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : stopping DB Server >>>>> false
  333. 22.08.2013 17:56:53  [SYSOUT]  [INFO] : 

  335. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [SEVERE] : Exception occured when taking backup..... not going to proceed with upgrade
  336. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]  [SEVERE] : Problem during installation of patch java.util.zip.ZipException: ZIP file must have at least one entry
  337. 22.08.2013 17:56:53  [SYSERR]  [INFO] : java.util.zip.ZipException: ZIP file must have at least one entry
  338. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at java.util.zip.ZipOutputStream.finish(Unknown Source)
  339. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  341. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at java.util.zip.DeflaterOutputStream.close(Unknown Source)
  342. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  344. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at java.util.zip.ZipOutputStream.close(Unknown Source)
  345. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  347. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:563)
  348. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  350. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98)
  351. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  353. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil.handleBackup(SDPreProcessorUtil.java:501)
  354. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  356. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.preInstallPatch(SDPreProcessor.java:764)
  357. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  359. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.installPatch(SDPreProcessor.java:783)
  360. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  362. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.persistence.DefaultPreProcessor.install(DefaultPreProcessor.java:64)
  363. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  365. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  366. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  368. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  369. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  371. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  372. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  374. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at java.lang.reflect.Method.invoke(Unknown Source)
  375. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  377. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
  378. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  380. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationClasses(Unzipper.java:138)
  381. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  383. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:273)
  384. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  386. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
  387. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  389. 22.08.2013 17:56:53  [SYSERR]  [INFO] : at java.lang.Thread.run(Unknown Source)
  390. 22.08.2013 17:56:53  [SYSERR]  [INFO] : 

  392. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : P--->null
  393. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : reverting in preprocessor
  394. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : =======================================================
  395. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : Error : Please wait reverting to old build!!!
  396. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : 1. Renaming modified mysql
  397. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : 2. Extracting backup mysql
  398. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]  [INFO] : =======================================================
  399. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO mesaage --->Failure , Please check the link 
  400.  http://www.manageengine.com/products/service-desk/upgradefailure.html
  401. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO mode --->true
  402. 22.08.2013 17:56:53  [com.adventnet.servicedesk.updatemgr.util.MigrationUtil]  [INFO] : INFO messageType --->showMessageDialog

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