Replying to ticket generates new ticket
I've seen the previous posts before but my problem persists. When a user replies to a ticket the subject line looks like this:
"Re: [Request ID :2101]" get added to the subject. How do you fix this?
My notification email subject line looks like this:[Ticket: # ##2103##] Re: [Request ID :2101] : test
The more replies we do, the more[Ticket: # ##$RequestId##] $Title
"Re: [Request ID :2101]" get added to the subject. How do you fix this?