I'm trying to Create new tickets using the email command function. It actually creates the ticket and populates the Template field properly. The problem is that it doesn't create any of the tasks associated with the template. Here is what the actual email looks like:

 

                msg.To = desk@test.com
                msg.From = techguy@test
                msg.Subject = @SDP@New user request:
                msg.Body = @@REQUESTTEMPLATE=New Employee@@
                    @@ACCOUNT=helpdesk@@
                    @@OPERATION=AddRequest@@
                    @@TITLE=New user request@@
                    @@REQUESTER=HumanResources@@
                    @@CATEGORY=User Administration@@
                    @@PRIORITY=High@@
                    @@URGENCY=Normal@@
                    @@LEVEL=Tier 4@@
                    @@MODE=E-mail@@
                    @@IMPACT=Affects User@@
                    @@DEPARTMENT=IT@@
                    @@SITE=LAJ01@@