Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
Server Issue - logs
We’re encountering a situation where the disk is becoming full because of the SDP logs. These logs are generating an excessively large syslog file that continually records the same error. Upon halting the logs, we no longer encountered the issue. The
Templates for status change comments
Hi; If possible, i would like to template option for "status change comments" and "request closure comments" forms. We use frequently "status change comments" and "request closure comments". We often write the same text. For example we change status to
Request Management - number of requests submitted per hour
Count of request inflow per hour - provides an insight on monthly opened incidents per hour. It provides you a quick determination on timeframe that received a large number of incidents. This information can then be used by an incident management administrator to determine if a particular department requires additional resources to efficiently manage the number of incidents. PGSQL: SELECT EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)) "created time", CASE WHEN EXTRACT(MONTH FROM
Change the Department after the users has raied a ticket
Hello, I have had a number of users that have created job tickets before we had the full information on them, i.e. we did not know their department info. we have now updated their department data but the reports are still showing that they have no department listed, but does show other data which is up to date. how can I change the department info on the raised job tickets Thanks Iain
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
Failed upgrade from 14600 to 14720
Hi, During upgrade from 14600 to 14720 I had an error: ------------------------------------------------------------- Going to take full backup with file attachments ------------------------------------------------------------- Backup Directory : .//backup/backup_postgres_14600_fullbackup_upgrade_04_10_2024_21_17
ADMP Integration Question
How do i get the 'Create User is AD' option to auto-populate the below fields with the values of matching additional fields in the ticket? i have added the create user action to the template and that template has additional fields that match these names
attachments from application
Would you like to know why in version 14.720 in the iPhone application you can only attach only 5 photos at the same time?
Work Log Type by Site
Hello - Is there an ability to configure Work Log Type by Site instead of just a long flat list of values that can be used for ANY Site? For our internal time tracking system, we often have different Work Log Types for each Site (our customers) so this
Technician facing permission issue.
Dear, We have one user who is a technician and part of a group but always get permission dined whenever he raises a ticket (Warning) but even though the ticket gets created! Please find attached for your reference. Thanks
Save purchase Module sorting .
Hi In the purchase module, sorting to see a purchase's request is not saved. and after entering this module and seeing the newest request, I must sort again. I suggest that the sort change to save mode be made automatically after last selecting an item
Can I automatically assign a job to a technician regularly?
Hi there I've just been using this software for a week now and my Manager would like me to use it to automatically assign some of the work that the dept does regularly (eg daily) to a technician without me having to manually issue the job. Can i ask if
End of support communication
Hello SDP, Do you have a process regarding the end of support version of SDP? Where can we find this info?
Is there a report to show technician permissions, roles, and support groups?
I want to complete an audit of the technician permissions and roles to ensure they are consistent and applicable. Is there an existing report or way to pull this information?
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
requester change
Hi there for an on-boarding process made up of multiple correlated and sequential tickets, I need in given child request to set as requester the approver of the parent request Any idea? I found difficulties in retrieving the approver ....especially :-)
Edit Asset Template
Hi, Is there away to edit the asset template to add/remove fields from the default template that opens when creating a new asset. Thanks
AssetExplorer Network scan - Unknown IPS
When i try to scan a single IP Address, I get the error "FAILURE: Cannot identify model of this device." Also, "Unknown IPS (IPS)." I've verified the crednetials and that port 161 is open.
Change approval by email
When people replies to a change approval notification email what word(s) do the system look at in order to determine that the approver want to approve or reject the change? In our case, the system received an out-of-office email from an approver but it
[SDF-61622] Add vCenter to assets in Service Desk Plus
Hello How can I add VMware vCenter to assets in Service Desk Plus? I do this easily in OpManager but I can't do it with the same Credential in Service Desk Plus and it gives Failure: Credential is not configure. In general, i want to add all ESXi's with vCenter discovery. Thanks
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus [Apr. 25]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you'll learn about the key incident management capabilities available in ServiceDesk
Any way to auto-assign the Technician as the same Request
Is there a way to auto-assign the Technician as the same Requester, that is, the Technician = Requester field?
Network scan
Hello SDP, What SDP infrastructure component is used for the network scan? Tomcat?
Is there a way to view ticket details from custom dashboard report?
Hello, is there a way to view ticket details by clicking on a custom dashboard report? For example, from a tabular report in bar chart format? In other ticketing systems, users are able to click on columns and view the tickets within that column. That
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Missing search results - Re-Index question
Hi, We recently had an issue where we would search for a value in a request field and SDP would not find it. I called support who had me take the service offline and run reindex requests batch file. Now the records are found. Thanks! But my technicians
Network scan command used to fetch information of the device
Hello SDP, What technical command is used by SDP to fetch the information of the devices running a Network scan (SNMP or SSH)? What privilege is needed to the account in order to get the information?
Double Prompt Confirm Message during Form Submit (FAFR)
Dear All, On form submit (FAFR) we've wrote the below Script to prompt the message for the Requester before submitting the request but using the below script it double prompt the message (twice). Please kindly guide me to allow or provide the updated
Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Webhook post function parameters
Hi, Team, It is said on "https://help.servicedeskplus.com/webhooks" that "Post function will get input of source object (SDP request, diffJson) and response of third-party application." I can't see how I get this information on a global function. Your
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
Upgrade from 14505 to 14600 successful but UNABLE TO START INTANCE : URGENT
Hello - I upgraded from from 14505 to 14600 and everything said successful. However, the instance will not start. This is a production instance so if someone can help me out ASAP I would really appreciate it. I will upload the logs to Bonitas. In the
Notification on expired certificate
Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Custom SDP Report
Dear Team , I am looking for a report that will show me all the support groups, the owner and group technician in charge I have this report, but it doesn't show me what I need select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician",AaaContactInfo.EMAILID
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
Next Page