-------------------------------------------------------------
      Going to take full backup with file attachments
-------------------------------------------------------------


Backup Directory : /home/servicedesk/ManageEngine/ServiceDesk/backup/backup_postgres_15140_fullbackup_upgrade_01_11_2026_11_27
Backup File Name : backup_postgres_15140_fullbackup_upgrade_01_11_2026_11_27_part_1.ezip

Shutdown completed.....
Backup Start Time : 2026-01-11 11:28:32.269
Backup End Time   : 2026-01-11 11:32:26.571
Backup Duration   : 234302 ms

Full Backup Completed Successfully
Database server not running.
Pre Invocation in progress                                          6% Completed     [|]./lib/AdventNetUpdateManagerInstaller.jar_new


Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager main
INFO: Deleting restarted touch file :: true
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager readConfFile
WARNING: UpdateManager conf file does not exists
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering for cleaning up restart communication if exit done in pre/post processor.
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Deleting the readme.props file if exists :: false
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Creating um.lock file to indicate updatemanager running . true
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering deletion of um.lock file at shutdown.
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Log-file directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager/
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Archive directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager//archive
Jan 11, 2026 11:32:29 AM com.adventnet.tools.update.installer.log.DefaultLogHandler moveLogFile
INFO: No log files found matching the pattern.
WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by com.adventnet.tools.update.ClassLoaderUtil (file:/home/servicedesk/ManageEngine/ServiceDesk/lib/AdventNetUpdateManagerInstaller.jar) to field java.lang.ClassLoader.nativeLibraries
WARNING: Please consider reporting this to the maintainers of com.adventnet.tools.update.ClassLoaderUtil
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release

The integrity of the patch is being checked. Please do not shutdown or kill the process as it needs some time.
........

Upgrading bundled JRE  Validating extracted jre.               14% Completed     [-]

Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager main
INFO: Deleting restarted touch file :: true
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager readConfFile
WARNING: UpdateManager conf file does not exists
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering for cleaning up restart communication if exit done in pre/post processor.
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Deleting the readme.props file if exists :: false
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Creating um.lock file to indicate updatemanager running . true
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering deletion of um.lock file at shutdown.
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Log-file directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager/
Jan 11, 2026 11:33:13 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Archive directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager//archive

The integrity of the patch is being checked. Please do not shutdown or kill the process as it needs some time.
........

Migrating PostgreSQL [UPGRADE] from 15.8 to 15.14  Migration Completed                     13% Completed     [|]

Migrating PostgreSQL [DOWNGRADE] from 15.14 to 15.8  Migration Completed                     71% Completed     [/]

Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without any manual revert. Please send logs to our support to get further assistance with the upgrade.

Uninstalling pre invocation classes                                          74% Completed     [\]

Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager main
INFO: Deleting restarted touch file :: true
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager readConfFile
WARNING: UpdateManager conf file does not exists
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering for cleaning up restart communication if exit done in pre/post processor.
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Deleting the readme.props file if exists :: false
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Creating um.lock file to indicate updatemanager running . true
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.UpdateManager initialize
INFO: Registering deletion of um.lock file at shutdown.
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Log-file directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager/
Jan 11, 2026 11:34:02 AM com.adventnet.tools.update.installer.log.LoggingInitializer initLog
INFO: Archive directory created :: /home/servicedesk/ManageEngine/ServiceDesk/logs/15140/updatemanager//archive


WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by com.adventnet.tools.update.ClassLoaderUtil (file:/home/servicedesk/ManageEngine/ServiceDesk/lib/AdventNetUpdateManagerInstaller.jar) to field java.lang.ClassLoader.nativeLibraries
WARNING: Please consider reporting this to the maintainers of com.adventnet.tools.update.ClassLoaderUtil
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release
Cleaned up backup contents                                          100% Completed
Uninstallation Completed
Trying to start PostgresSQL server failed
Trying to start PostgresSQL server failed
root@servicedesk:/home/servicedesk/ManageEngine/ServiceDesk/bin#