Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc.
Currently the technician has to enter the details tab, go to the ticket properties and add the information, but it is abnormal behavior for solving a ticket.
The idea is that when the ticket is solved, the technician has visibility of the extra fields that also need to be filled out, all within the same tab.
Sticky Posts
Automatic Solution and Announcement suggest for Incident Requests
Hi SDP user, Still checking if any relevant solutions are available in the solution base or if any announcements have been made regarding your issue before you go on to raise one? Here we make it easier for you! We are planning to introduce a new feature to our product that enables automatic suggestion of Solutions and Announcements, when the user raises an Incident Request through their self-service-portal login. This is enabled only for users,not for Technicians. What is it? Before each new IncidentSelf Service Portal Enhancements
We are working on enhancing the ServiceDesk Plus Self Service Portal. Some of our customers are finding Service Catalog functionality less user friendly. Hence we have developed new GUI. We have modified the GUI for home page and incident and service templates listview. Please give your input/comments on the feature design. If the images are not clear, please refer to the images in the attachment Home Page Specifications: We have two options for the Home Page. Option A1: The Service Request andReports Forum / Exchange for Custom reports developed by users
I noticed some useful sql code in a number of searches I have done, but would suggest that it would be helpful to have all sql and custom reports collected into a separate forum, with meta tags to list dbase and version compatibility, relations to link variants, versioning, created by etc, perhaps even a elance/mechanical turk like bounty system for developing reports.Two Awards. We’re Flattered. Thanks!
We are happy to share this news with you. ManageEngine ServiceDesk Plus has won two awards this year, Winner in Network Products Guide Product Innovation - IT Infrastructure Awards 2010 and runner in Windowsnetworking.com Reader's choice Award-2010 . We would like to extend our gratitude to all our customers who voted for us. Thanks for making us the “The Winners”. Let’s bring home more awards together this year. For all those who love ServiceDesk Plus, you can now follow us in twitter @ http://twitter.com/SDPtweetsManageEngine Nominated for Network Computing Awards 2010
We would like to inform you that ManageEngine has been nominated for the Network Computing Awards 2010. This time it’s two products from ManageEngine and not just one. ManageEngine ServiceDesk Plus for Service Management Product of the year ManageEngine OpManager for Network Management Product of the year Awards are presented to the nominees with the greatest number of votes. If you think we deserve your vote, then please take your valuable time to vote for us. You can cast you voting using the link:
