Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc.
Currently the technician has to enter the details tab, go to the ticket properties and add the information, but it is abnormal behavior for solving a ticket.
The idea is that when the ticket is solved, the technician has visibility of the extra fields that also need to be filled out, all within the same tab.
Topic Participants
Nico
rate
Dinesh Bhaskaran
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