Notification Email Suddenly not working on contract expired
Hi , As seen on title, please help , Notification Email Suddenly not working on contract expired since one month ago , before that time, it's running normally , but for email notification if any new request create is running normally , just only for contract
Separating a Database
Good morning. Some backgorund first. We have MESD build 11009 on an airgapped network. We are a central hub and have multiple service providers and sites listed, all using the same incident templates. There is now a piece of work that needs to happen,
FAFR for a specific support group on weekends
Hi there, We have FAFR configured for specific support groups which work perfectly well. I need a create a rule which the requests directly reach a specific group but only for weekends. Kindly note the desired rule should be applicable only on Saturday
Antivirus scanning for file uploads, need recommendation for antivirus
Hi all, I just setup ServiceDesk Plus and see this option for enabling antivirus scanning for file uploads using the ICAP protocol. It has fields for Host Name, Service Name and Port. What antivirus software are you guys using for this? I attached a screenshot
PostgresSQL server not starting
trying to deploy SD + TESTING IT FOR POSIBLE IMPLEMEMTATION! on : Ubuntu Server 23.04 4CPU 16G RAM 500GB HDD getting error "PostgresSQL server not starting" this is not a good beginning. attached a screenshot regards
[SDF-38173] Adding Service Catalog additional fields in email templates
Good day, Is there a way to add custom fields from Service Catalog templates into notification email templates? For example, I have an additional field for New Hires that I would like to send out in the approval email. Is this possible? Thanks, Mike
Change Stage
Is there a way to amend the fields or add to the change sub categories, it would be useful to add/edit some of this default sub categories - Roll out plan, Checklist Downtime etc
Replace requester based on given criteria
Hi, We have the following scenario: One user sends us e-mail / creates a ticket on behalf of another user. Is there a way to script the change of the original sender / requester of the ticket created based on certain criteria, ie subject contains the
Last updated time - release notes
In the release notes it states: The Last Updated Time field will be updated only when technicians reply to the request That does not appear to be true. If I create a new test request and edit it - it updates the 'Last Updated Time'. If I add a note to
Specific group
Specific group need to add Ticket should be assign in IT engineer name Regarding SLA
Save button appears/disappears on the Generate API Token page
Ive tried from my own SDPadmin/Domain account to change my API token, i see the generate and cancel button but briefly the save button at the bottom of that new popup window disappears. So i tried to edit my previously mentioned technician account by
Subcategories
Hello, I would like to know how I can select my subcategories in the service desk interface. I need to extract reports by subcategories already created, but I don't know how to add to the interface which subcategory belongs to each incident.
Subcategories
Hello, I would like to be able to add sub-categories to each issue in order to be able to extract reports. I have already created the subcategories, but it does not allow me to select them to assign them to the incidents. How can I select my subcategory
Survey Link
Hi,
I changed the server SDP and after that the Survey Link is not working.
When you click the link, it is loading the composite page of the hyperlink + Alias URL address.
Did any updates bring about this? On the previous server that is not upgraded, this does not happen.
Could you help me?
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 24]
Dear Customers, You and your IT team are invited to join us for the fourth episode of our ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus Cloud.
14301 and dark mode colors
Hi, According to the release notes, the custom colors feature should now work in dark mode also. Has anyone had any success with that? We see absolutely no colors (configured for priorities) in the request list view in dark mode. Works fine in normal
Request created with empty subject !
Hi all We are facing a problem when creating a new request from the service template, sometimes after creating the request, the request is created with empty subject and some fields are also empty, such as the DueBy date Thank you Any help would be appreciated
SDP Notication when attachment is dropped
Hello to all, when a requester submits a ticket with a file attachment larger than 10 MB, they receive a notification that the attachment was dropped. Where can we customized the text of notification? is it possible? Thanks in advance
Share Request API
Hello, I'm trying to write a script to share / un-share request on ServiceDesk Plus using API and PowerShell. I can't find informations about share request API into the documentation, but following this old thread (https://pitstop.manageengine.com/portal/en/community/topic/share-request-using-api)
SAML SSO on index page instead of having to click Log In with SAML link
Hi, Is there a way that we can have the SAML SSO page show up when a user navigates to SDP instead of them having to click on the " Log in with SAML Single Sign On" Perhaps we can have a back door if we need to login with a local account as well. Regards,
way to create a table in service request form
Does anyone know of a way to create a table like format in a service request form? Trying to provide an easy way to request more than one 'request' in one service request. Something that would accomplish same goal as below: Userid Environment Role Access Type Userid1 Production Developer Read Only Userid2 QA Tester Read Only Userid2 Development Tester Read
Update to latest build
Hi ALL We have SDP 11.1 Build 11122 and want move to latest stable build. What is latest stable build number ? What is best way for update to it ?
how to hide incident field Change Template
Hello community, i want to hide or lock the fied "Change template" at the top of the form incident ( same line where it show New issue). this field is showed only in incident, in service request this field does not appear. regards, Martin
Process email to add data to additional fields
Does anyone know if it's possible or can point in me the right direction, I would like to have email coming from a service account, processed so that data from the body of the email can be assigned to additional fields at ticket creation. Thank you
New Version -Conversations and notifications in the old data model will be deleted ! ?? What?
HI Maybe I'm not understanding something in the new version 14.202 - it says: SDF-108654 : Conversations and notifications in the old data model will be deleted after migrating to the new data model. It is recommended to take a backup before migration.
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
API search assets by serial number
Hello, I try to connect an external application via API to SD+. For this I try to find out how to get a single asset via serial number. In the documentation I only find the solution to get a list of assets but I cannot use any search criteria. I tried
Reply Template - Asset Field
Hello, I would like to be able to pull through the details of all assets associated with a ticket into a Reply template however it only appears pulls through the Primary Asset, so the first one added to the ticket. How can I make sure if two or three
Query of all active service categories
Hi folks, I'm not sure how to find an exportable list of Service Categories. I know I can run a report using the request table, but that leaves out active service categories that we've created but doesn't have anything assigned to it, which I still need. Thanks, Adam
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
adding different domain on same IP,
hi Dinesh I hope you are well. I have a question is it possible to add different domains on on IP address something like below on different ports ? if it is how? (lack of valid IP) 152.162.3.1:391 152.162.3.1:3910 152.162.3.1:3914
organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Next Page