Not your average Auto Merge
So here is my dilemma. We have a network appliance that sends emails directly to SDP, it can send the emails for a variety of reasons, it's basically scanning our work stations for compliance and sending an email everytime one fails the check. The issue I have is the subject of all the emails is the same. The body of the email is different.
a single workstation can generate more than 1 email in a day, but the only way to know it's the same workstation is to look at the description in the ticket, I need to be able to merge all the tickets for the same workstation, by description which I think would be easy (I have modified a script i found on here to do it by subject) but the description contains a date time which will be different based on when the computer was scanned, so i'm not sure if wildcards are supported in the json for the search. Also need this to only happen on "OPEN" tickets.
I also can not find where i can get the requestor api key i would need to run the scripts. I have searched everywhere i can think of. I can get one for a technican but not for a requestor.
Any help would be appreciated