organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Conflicting Roles/Permissions for Technicians
Hello! For quite some time now, since version 11 all the way to 14.2 that we're currently running, me and my colleagues have tried to find a conclusive answer to the following (seemingly simple) question about ServiceDesk Plus: When multiple Roles are
14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
Share a Request with another user
Hello, a simple Question: we use ServiceDeskPlus v14.200. Is there any other possibility to share a request to other users except that a technician has to share the request? The user in "E-mail Id(s) To Notify" get the E-Mail Notification, but no access
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
Merge similar requests based on the same beginnig of subject
Hello all, I want to auto-merge email-requests with similar subjects. In my case, the subjects of the emails begin with "NR-#123456# - some text". All requests that have the same beginning (including the numbers) should be automatically merged. In the
SSO automatic sign in
I have SAML SSO configured for my instance of servicedesk, I want to have it automatically log them in and just skip the SAML SSO button on the login page, is this possible?
Understanding Add Conversation auto email merging
Please can someone help me with this? Issue: Our ME-SDP will sometimes merge new tickets in to old closed tickets. or We will receive a ticket for a new user account, and maybe another 3 user account requests end up in the same ticket even though they
approval information from version 12 of SDP
Good morning, I allow myself to contact you because we use your solution for the management of intervention tickets within our production site in Fontaine. I updated your software on Friday and I'm on version 12.0 Build 12000 We are a little disturbed
Can't Load Dashboard and Widget Servicedesk
Get Request ID in PageScript
Hello everyone, I am working on a page script that will send some custom fields from ServiceDesk+ to a custom app. I can't seem to find the variable name for the request ID though. For example, I can get the ticket site using this. var site=$CS.getText("SITE");
How can we add all assets to the tickets or changes?
Hello, When adding assets that can be added to a tickets, we want the entire list to be included. We can't do this because of the maximum number, is there a way for this? Can they be added as a group or is there a way to select them all? Thanks.
Alert backup technician on reply to request
Hello, I marked one technican as unavailable in the scheduler and assigned a backup technician. The technican on leave has open requests, is it possible to alert the backup technican if a requester replies to any of this requests while the assigned technician
Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Customization Login form doesn't works with some CSS elements!
Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:
Tie Software licenses to GL Codes
Is there a way to tie each software license to a GL code or Cost Center? This would be very useful for reporting and creating budgeting.
Maintenance Module - Bulk Import
Hi, is there any way of doing a bulk import into the Maintenance module with a schedule? Scenario is that we have 580 sites/requester and need to setup a maintenance request for each of them that triggers a periodic stock check request. That's a lot of
Forward Resolution Template
Hello community, is there any way to change the template which is used when you forward a resolution? There doesn't seem to be any option to edit the template. Thanks in advance!
Migrating SDP to new Windows Server - are there instructions?
Hello - We are migrating to a new Windows Server and I'm wondering if there are detailed instructions? I have found these but want to confirm these are the latest instructions: http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Turn off weekly automatic ticket?
Hello, A previous employee set up a weekly ticket that was automatically assigned to him. They are no longer with our College so I would like to turn it off, however when I look around in automation I do not see where this might be configured. Does anyone
[SDF- 85236] How to customize the portal homepage
How can I add a button next to all other buttons for all our instances to another weblink? Explanation : We have a (ManageEngine) ICT helpdeskbutton, a (ManageEngine) HR helpdeskbutton, and several other helpdeskbuttons but we need also a button to enter
reply received in custom trigger
hi guys , any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
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