Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string,
{
"list_info": {
"row_count": 1000,
"start_index": 1,
"sort_field": "group",
"get_total_count": true,
"search_fields": {
"status.name": "open",
"group.id": "354"
},
"filter_by": {
"name": "Open_System"
}
}
}
This string does return what seem to be the 10 most recent tickets submitted to SD+. This is not what I am looking for as stated above. I would like to return ALL of the tickets for the specified group.
When I test this string with the interactive api documentation, it seems to run perfectly grabbing me all the requests for the group with id 354 which is further cause for confusion on this matter.
Thank you for any help that you can provide.
Jack