Category/Subcategory restructuring
Version 12 Build 12008 We're currently working a project to restructure our current category/subcategory/item list, as the one we have now grew pretty haphazardly and we need to put some organization to it. Has anyone else done this and can give some
Why do I need an Asset license for a PC for both SDP and Endpoint Central just to show the PC listed in SDP?
I am using Endpoint Central to manage all of my PCs and we linked it to SDP. However, If I want the PC to show up in the Asset page in SDP I have to buy a second license for each PC... which is redundant and Exceptionally expensive.
Getting value from pick list
Hi I am trying to get value from a picklist field called Dropdown 1, but it given me null value even though i selected a value from that pick list. var x = await CS.getValue("Dropdown 1"); await CS.alert("Value" + x);
Can I add custom fields in Admin Configurations/Helpdesk Customizer for Category, Sub-Category, Request Type, ..v.v...
here example with Request Type:
Schedule and manage events
Spotted this - Schedule and manage events. under the Design stage on the roadmap. Do you have any further information on this please?
Stripping extra characters from emails
Hi, recently switched from processing emails via google to use the native mail manager. We have a client who emails in using excel to fill the fields, which always includes non breakable spaces in the subject line. What would be a convenient method for
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
Approval Stage for Rejected tickets
Hi Team, Could you please advice according to next. Is it possible to have the ability to send for approval on new stage when request is rejected. We have first approval action enabled for all tickets, that's why we can not send approval at the same stage.
Add requests in resource management.
Currently, only tasks assigned to technicians can be seen in the resource management section While they have a whole other request. I suggest you also add requests in resource management.
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
Adding a field in the column customizer in notifications templates
How to add a field in the notification template column customizer for asset loans, in specific adding in the table the asset loan starting period and ending period.
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
General Survey
Is there a way to send a general survey to select users, or distribution lists, in SDP?
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
The format of the string xxxx of the @@REQUESTER=xxxx@@ command
Hello. Specify the format of the string xxxx in the @@REQUESTER=xxxx@@ command. Sincerely. Igor Stepanenko.
Category export query
Since there isn't an option to export the categorization list, can someone give me a SQL query to output the categories, subcategories and items with their correct hierarchy?
Reoccurring Tickets and Change Management
We have a few tasks that are reoccurring and would like to see if it is possible to set up something as a solution. 1. A ticket template that is automatically opened and assigned to a specific technician every 90 days. 2. In Change Management is there
ServiceDesk Plus Lost ESM Directory Access
All, Does anyone know how I can recover admin access to the ESM Directory. Every admin account that had access lost it. We are in the process of installing and configuring and no one had been in it for 2 weeks. Logged in last week and I don't have access.
Add IT-Assets with CMDB API
Good day, i need to add multiple IT Assets through the CMDB API with the PowerShell Invoke-RestMethod. I'm currently trying to connect and add very basic workstation $url = "https://XXX.XXX.XXX.XXX/api/cmdb/ci/" [xml]$input_data = Get-Content -Path 'c:\Scripts\workstation.xml'
automatically sending recommendations to all cab members without change initiator initiating
hello i have this issue, when a change is accepted all members of the cab get notified to recommend without change managers initiating to them how can I reset it to make only the change initiator choose who thy want to send the notification to for recommendation?
How i can deactivate dynamic daylight saving time (dst) in manageengine sdp?
my system time is correct but with same time zone my sdp shows incorrect time. for example my system time is 3 am but manage engine is 4 am.
Using API with MSXML2.ServerXMLHTTP in VBA
Hi I am trying to use the API to create a request via the API and the MSXML2.ServerXMLHTTP in Excel VBA. Here is my code: Sub create_ticket() Dim headers As String Dim objHTTP As Object Dim result As String Key = "517AC905-BE76-4EF7-BC46-02C93A7CDCD2"
ManageEngine ServiceDesk Plus 14.2 Build 14200
I am using ManageEngine ServiceDesk Plus 14.2 Build 14200. I am using Office 365 mail account. Invalid value specified for the parameter "ewsReplyAddress". This is the error we get. Please your support.
Date conversion with unixEpoch()
Hello, i have this issue where i need to convert a french date format with unixEpoch() that will adapt to timeZone. format is : Day. date month year, time(24hrs) ex: jeu. 30 mars 2023, à 18 h 56 and format is : Day. date month year, time(12hrs) ex: jeu.
random error on requests page(filters)( all requests filter)
hi one our clients reported having problem with (all requests filter) . its an internal error and its random . it even happens while using sdadmin or local sdadmin and we can't tell exactly when and how its generated . I was able to get screen shots from
License Management interaction with Endpoint Central
Hello, we use SDP and Endpoint Central. Both application do provide license management but do not exchange data about it (in opposite to other information like, users, hardware and software inventory). Therefore the integrity of software license information
Add an option to search string on Specific request..
When there are many conversations with users, it becomes difficult to find a word in those conversations I have a great offer! Add an option to search for in each request So that by entering a value, users can search it only from that request. In addition
Do we have the ability to do multiple Round Robin configurations in the system?
We have multiple sites and have the initial Round Robin configuration in place. Is it possible to setup a Round Robin for Technicians in a specific site?
Email-id(s) to Notify field
In a service request template, the email-id(s) to notify field allows multiple selections for technicians but not for requesters. (requesters can add multiple emails by typing them out and separating them with a comma but this is tedious and leads to
Ability to Edit Pick-List Values for Asset Additional Fields
Idea - See subject Use Case - Some values may change but still apply to any assets that field is already used on. If I need to update a certain value because part of its name changes. Then I need to create a whole new Value with the new name, and then
Approve request for someone else using API and zoho deluge
We have the following requirement. We need to approve a request if the approving user has not approved in 24 hours, this is where we ask if it is possible to change the status to approved on someone else's behalf using SDP API and zoho deluge.
Sluggish Scroll in Requests List
I'm not sure what version that this appeared in as we have done multiple upgrades over the past year but scrolling through the Request list is getting very sluggish lately. I am only scrolling through 80 or so requests and the page takes half a second
Has anyone gotten Service Desk Plus working with Azure SQL (not SQL Managed Instance)
I am trying to get Service Desk Plus on prem to work with Azure SQL (not SQL Managed Instance). I get as far as starting the service after pointing to a brand new database in Azure SQL and the service halts giving me an error related to the DB being inconsistent
Reconciling Non-IT Assets against a PO Number
Hello, I'm just doing some housekeeping on our assets and noticed we have a load of Non-IT assets with the usual derived PO# name we get for workstations. However, it doesn't look like we can reconcile Non-IT assets in the same way. Is this the case or
Created Time in replies
Hi Can you please create new parameters for following in replies? From my technicians: We want SDP to stamp the correct From, Sent, To; Subject line for the email we are responding back to. Currently it does not show the correct parameters in for the
Only use signature for replying not forwarding
I was wondering if there was a way to only have my signature appear on reply emails rather than both replies and forwarders by default. I saw the below question and answer but then when I had a look it doesn't actually include the variable "$EmailSignature"
API V3 Powershell to pull last logged in user from ServiceDesk Plus
Hello! I'd like to use Powershell to query the API for the last logged in user of a specific asset. The asset would have to be queried by the asset name and not the ID. I have looked into the Get Workstation operation, but that requires the workstation_id,
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