14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted effort to create new views for multiple techs, so I'm wondering how others are managing this change.
14000
- The Show groups in Request List filters option has been removed from Admin > General Settings > Advanced Portal Settings. The default group-based filters will no longer be available in request custom view filters.