Custom Module API
Hi, I think Custom Module feature is useful for me, but I can't find any API for add or edit or delete record to Custom Module. How to access to Custom Module API document that I created in SDP? Thanks
SDP integration - Active directory
greetings, I have a question related to integration with Ad in service desk plus? Can a gMSA account be used for integration with active directory?
Can we integrate Informatica with ManageEngine Service Desk plus?
We would like to know any possible solution for integrating Informatica with ManageEngine Service Desk (SD) plus. Also, we would like to know if this is also possible or not: Create ticket in SD and that takes you to IDQ tool where the data steward can
Resolve or Close option should be available only for Ticket owner or Group member of the ticket's group.
Hi, I need the help of the ServiceDesk community to solve a couple of tasks that I am stuck on. 1) Configure the system to restrict other group technicians from resolving/closing incident requests raised by a VIP user, once approved. 2) The Resolve or
Link emails to a ticket
I need to know the ID to link an email to a ticket. For example, I need to send an email to a supplier, but it should automatically link to a ServiceDesk ticket. I tried including the ticket number in the subject line, but it does not link (a new ticket
v3 API how to upload images - not attachments
I am using SD+ and the v3 api. I am importing html email as new requests using the api and can add attachments with no trouble. I see that the v3 api for creating a new request strips the src= for <img> tags that contain an inline image. I also see that
How to skip the required backup before updating
"Hi, I'm planning to update the software from version 14600 to 14700. Could I please ask for the code that allows me to skip the required backup? I'm referring to the code entered in the command -DSkipBackUp."
Check holiday
Hi, Team, is there a way to check if a day is marked as a holiday? Using deluge, for instance? I need a rule that assigns a ticket to a specific group if the ticket is submitted on a holiday or weekend (can't use outside business hours as it should be
How to Close/Re-open the Request through Email containing two (2) Buttons (i.e., Close/Re-Open)?
Dear All, We would like to send an Email (notification) to the Requester with two HTML Buttons "Close" and "Re-open" once the request is set to Resolved. If the Requester clicked on "Close", the status of the request will be set to "Closed", If Clicked
Worklog Type to filter based on Site
HI All - One feature of SDP that is frustrating is that regardless of Site, when entering Worklog Detail, the Technician can see ALL Worklog Types. This is leading to major dats quality issues. Is there a way to only display Worklog Types associated to
Migrate to new server
How can I migrate my existing installation from one server to another. For our demo, we used our testing lab. We have it all set, just like we want it and we just got our license today. I am wanting to put it in our production environment but don't know exactly how to go about migrating it. thanks, Kevin
Get the name of the email on reply template!
On some tickets, it is necessary to correspond with another person who is not the requester. Is it possible to create a reply template from the first and last name of the e-mail and retrieve his name?
SDP API, any way to get last_updated_item in get list
Hi, I was looking around in the api and I saw that the attribute last_updated_time is not included in get list of requests. I was wondering if there was any way to include it as well when getting a list.
Parse Subject for Certain Words
We have a process from HR that generates termination e-mail with a consistent end with "Term Date: 03/10/2023". I would like to parse the date portion of the subject and set the due date on the ticket. Based on the sources of the e-mail we can't use variables
Administrator
When I fetch users from Domain, Local administrator replaced by Domain Administrator' why?
It's not pop up massage when cancel ticket
Hello team, May I know how to cancel service request with pop up massage confirmation? Currently, when technician Cancel service request it's not pop up massage for confirmation as "Closure Code".
How to Hide a Service Template from User's which belongs to a Specific OU in AD?
Dear All, It is possible to Hide a Service Template (in Service Catalog) from User's who belongs to a Specific Organizational Unit (OU) in our Active Directory (AD)? Regards, Wajahath Farooq
Do you have any good suggestions about holiday settings
您的SDP版本 : 13.0 构建号 13000 Hello，As the question suggests, is there a way to batch set holidays instead of setting them individually.
multiple email address when replying
Hi i cannot find the possibility to enter more than one email address for one user so that when i reply in the request section, i can send the reply to more than one user
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
How to restrict the User on selecting the Date/Time more than 100 Days from the current date?
Dear All, We have added a Date/Time Field namely "Duration of Service" in our Service request Template and we would like to add an exception with an alert message to the Requester that he/she couldn't able to select the date more that 100 Days and also
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
Service catalog not populating in self service portal
Service catalog not populating in self service portal, can log edit defaults despite adding new service. Please kindly assist
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Send data to other app
Hello, I want to integrate SDP with other applications to automate some tickets that are created, how can I make a call to an external API when the ticket is created?
How can we set the selected Asset(s) Name's on the Description?
Dear All, We have created a Incident Template in which the "Assets(s)" field is mandatory for the Requester where they will select the specific asset from which they are facing the issue. Now, once the request is submitted we're updating the request description
tasks
Дорогая поддержка доброго дня. Можно ли реализовать, чтобы задачи появлялись и назначались по мере завершения предыдущей задачи? Пример: в шаблоне заявки настроены правила, что при создании этой заявки создаются сразу 5 задач, можно ли сделать, чтобы
Deluge operations in Custom triggers and functions
Hello, I have 2 questions about custom triggers and functions: Is there any place to find all the available operations and their JSON such as `ADD_APPROVAL_STAGE` and -`UPDATE` for request? Can I cancel the action which triggered my custom trigger? E.g.
View Requests by Location
Is there a way for Requesters to view requests by Location? Currently, I only see a way for them to view by Department only. Example: A building can have multiple departments. The Building Supervisor needs to see requests for the entire building, not just a particular department. I know you can create a custom filter for technicians, but requesters do not have this ability. Please advise.
script On Form Load not works!
this script just works On Form Change filed not On Form Load, why? $CS.setValue("WorkOrder_Fields_UDF_CHAR5",$CS.getValue("REQUESTER.user_udf_fields.udf_sline_302"));
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
Authentication Failed using the given username and password.
Good Day I could not add our outlook 365 in our service desk email server it said authentication failed even I created already a app password on my outlook account.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Introduction of Purchase Request
We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
How can we Auto. populate Current Logged-in Requester Details on the Request Additional Fields?
Dear All, We have created a Service Request Template namely "Request for User Information Update" with the Request Additional Fields such as: a) Display Name b) First Name c) Middle Name d) Last Name e) Login Name f) Department g) Mobile h) Reporting
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