A way for task technician to email the requester from a task in a ticket and get notification when requester has replied

A way for task technician to email the requester from a task in a ticket and get notification when requester has replied

A ticket with many tasks assigned to various technicians.  The task assigned technician needs to email the requester and doesn't know when the requester responded because they are only assigned to a task in the ticket not the ticket.


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