Hi there,

We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

In this episode, we will walk you through:

• Configuring change types, change risk, and change stages.

• Designing change templates with associated change roles and CAB.

• Crafting visual change workflows on a drag-and-drop workflow builder.

• Building automations to manage changes from submission to implementation phase.

• Leveraging project management and a CMDB to effectively implement changes.

At the end of the episode, attendees will be able to setup the key configurations of the change management practice in ServiceDesk Plus to effectively handle changes of all types and scale in their environment, with minimal risk and zero disruption.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: August 29, 2024

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,