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• Announcements

• Launch: Agentic AI and NLP Capabilities in Log360 Cloud: Ask Zia, Agent Studio, and MCP

  We're excited to announce the release of Ask Zia, Zia Agent Studio, and MCP Integration in Log360 Cloud. This update brings together that brings together conversational security operations, prebuilt and custom AI agents, and open connectivity to external

• M365 Security Plus build 4817 released with an important security issue fix

  Hello, M365 Security Plus' latest build, 4817, fixes an important security vulnerability. Issue fix A security issue has been fixed where SSO tickets used in the inter-product CustomSSO workflow for seamless authentication between integrated ManageEngine

• M365 Manager Plus build 4817 released with an important security issue fix

  Hello, M365 Manager Plus' latest build, 4817, fixes an important security vulnerability. Issue fix A security issue has been fixed where SSO tickets used in the inter-product CustomSSO workflow for seamless authentication between integrated ManageEngine

• Zero-Day Alert: Check Point Security Gateway Authentication Bypass Vulnerability CVE-2026-50751

  Hello everyone ! Check Point has disclosed an actively exploited zero-day affecting Check Point Security Gateway VPN deployments. The vulnerability has been addressed through vendor-provided fixes and mitigations, and organizations are strongly advised

• Zero-Day Alert: Check Point Security Gateway Authentication Bypass Vulnerability CVE-2026-50751

  Hello everyone ! Check Point has disclosed an actively exploited zero-day affecting Check Point Security Gateway VPN deployments. The vulnerability has been addressed through vendor-provided fixes and mitigations, and organizations are strongly advised

• Most Discussed Topics

• MTTR Calculation in SDP

  Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold Time

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987

  An error occurs when synchronizing ServiceDesk Plus and Analytics Plus. [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987 How can I fix it? I can't find an element with ID 987 in SMDB.

• Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante

  Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type: