Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
How to disable the reason for a Web Remote connection?
We just upgraded to SDP 9323 so we could try out the Web Remote Connection. Whenever we try to connect to a host, we're prompted with entering a reason for the session, which is required. We do not want this to be required. Thanks.
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Vulnerability Manager Plus's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90111) on this readme
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90111) on this readme page.
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
Servicedesk plus 14.1 - Ajout choix d'actif dans la demande ou tâches
Bonjour à Tous, Nous souhaiterions ajouter cette liste de choix d'actifs dans notre formulaire de demande : et / ou l'ajouter dans un champs dans le formulaire "tâches" : L'idée c'est d'avoir plusieurs actifs différents dans chaque tâche de la demande.
Microsoft Entra Verified ID integration
Is Verified ID on the roadmap for integration with ServiceDesk Plus? We'd like to have a user verified when they call in for a password change and it show up as a choice in ServiceDesk Plus for them to click that then can be linked to a ticket.
Clear Status Field
Hi, I want to force my technicians to choose a status on ticket creation. Right now, its mandatory but i have to set a default value. How can i force "Status" selection?
Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
Connected AD Manager to Exchange Online
I am having some trouble connecting AD manager to my companies exchange online. I've created the app api to be able to connect to m365 and assign license but when I try to manage a user's mailbox from the exchange tab when modifying a user. The service
add Company field to real last log on report
We can't find Company filed in real last log on report. If we need to add this filed please suggest how to add it. Thanks, TJ
IT Services vs Business Services
Hi, I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them. Would I be correct is stating the following: Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection IT Services are services that the IT department provides generally on request
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Deprecation of Microsoft Teams Connectors — Switch to Graph API for Seamless Integration!
We would like to inform you that Microsoft is officially deprecating their connectors, including those used to integrate Microsoft Teams with Applications Manager (APM). These connectors will no longer be supported in the future and will no longer function
Web interface not showing any data.
My client's ELA is currently suffer an unknow problem where collected data are not showing in the web interface, and it's showing " Some data are still being loaded by the search engine. Please wait for the process completion.". We rested the ELA once,
Free License for Latest Version
I tried to download latest version on windows 10. it is working OK and showing 30 days validity. I have downloaded free license for 5 user but I am not able to select license file. It is showing that this version supports only to windows 19 and above.
OpManager Enterprise MFA issue
Dears, We've OpManager Enterprise, Central and Prob installed on the same server with different access port, MFA enabled automatically without admin action to enable, and we use Microsoft Authenticator, but when try to login after enter the token provided
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Which specific log should i be looking at?
Where is the $changelink variable getting its value?
In automation - notification rule -> Change we have an email template that gets sent when a change role is assigned. In the template there is a variable $ChangeLink that provides a URL for users to click on that takes them to the service desk login. This
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
Application Monitoring through UID?
I apologize if this is my inexperience, but is there any way to perform Software Monitoring via PC AND UID? The reason I ask, is we have a few servers that users can remote onto and access software that is installed directly to the server. This in turn
experiencing problems with custom groups as a new target
Hello, it started today that we cant't add any more Custom Groups as targets for SW-Deployments (Configurations). The only thing we get is a sandwatch when entering the target field. Does anybody have the same experience today?
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with- 1. Sriram K S, global head of customer success 2. Kavin N U, regional manager - product support & customer success
Maintenance planning notification
Hello everyone, For a daily maintenance schedule, can we exclude weekends please? Saturday and Sunday or Sunday only? Thanks in advance Kind regards,
Good practice Password Policy 'Never allow reuse of password'
As a good practice I always state that passwords should never be reused (or similar) but in Password Manager Pro it is only possible to configure the password policy option "Password should not be same as last" from 1 to 10 (This is also for the "Password
Notification for support group
Hello everyone, We would like to set up a request for a group of people. When the request is sent, the members of the support group will receive the notification of the request. If anyone has any idea please? Best regards,
Notification when ticket is assigned to group
Hi, Is there a way to be notified with the in-system bell notification when a ticket is assigned to a group, but not directly to me as a technician? I understand that e-mail notifications is an option, but I would prefer to have this functionality within
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
RecoveryManager Plus rolls out build 6206
We are glad to release the latest version of RecoveryManager Plus, build 6206. Enhancement: The JRE bundled with the product has been updated to version 1.8.0_432. Issue fixes: Minor issues have been fixed to improve the security and stability of the
Field Lookups - MSG BOX alert if exists
Hi Is it possible to raise a message box if a value has existed in a previous ticket? For example - we have requests that have a custom field called 'Claim Number'. Is it possible to have the system check when a request is opened or edited to see if that
Listes actifs
Bonjour à tous, Nous sommes en train de remplir notre base de données "Actifs" sur Servicedesk plus. Et nous souhaiterionsa savoir s'il est possible de faire une extracion de tous les actifs, afin de voir les actifs qui n'ont pas encore de produits associés.
Report license software by site and custom attributes
Hello, I'm working to create a custom report with status of licenses: installed, purchaed, allocated, available... this is the query: SELECT "softl"."SOFTWARENAME" AS "Software Name", "softcomp"."COMPLIANCETYPE" AS "Compliance Type", "swmfg"."NAME" AS
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
November 2024 Patch Tuesday comes with fixes for 89 vulnerabilities including 4 zero-days
Hey folks, Microsoft's November 2024 Patch Tuesday has released updates for the four following zero-days: 1) CVE-2024-43451 Vulnerable component: Windows NTLM Impact: Spoofing CVSS 3.1: 6.5 This critical zero-day vulnerability enables attackers to capture
Build 14900 vs Build 14860
The readme currently lists build 14900 as the most recent build, but the service packs page only offers up to 14860. Was there an issue with 14900 and it's just not being recommended at this time? Or is this a problem with the service packs page?
Tracking hosted software applications
Hi there! My org just launched SDP Cloud and we're curious to hear how others are tracking hosted software applications like DocuSign that a network or domain asset scan would not pick up. We have quite a few hosted applications that we support for our
Non-Gregorian Calendar Support in Analytics Plus
Hello, I’ve been an ITSM consultant for various companies for many years, and I always recommend Analytics Plus software to all organizations. The issue I’m facing is that some organizations in Arabic-speaking countries use the Hijri and Solar Hijri calendars.
Creating Wannacry Correlation Rule
Hello I read this document: ransomware solution log360 it mentioned Wannacry detection way, but when i searched about wannacry in predefined correlation reports, it doesn't exist there: screenshot1 So, I have a question, should I create one for wannacry
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