Viewing Previous System Health Reports
is it possible to view system health reports from previous days? we had an issue where the scheduled reports stopped after an update and we did not get the scheduled system health reports.
Stock Maintenance
Hi, Has anyone had experience with managing inventory and stock levels, and replenishment? We have the potential of having around 4000 units of 1 item. e.g Item A - 4000 qty. Adding this item 4000 times is impractical, and defeats the idea of stock management.
Custom report to capture Graphics Card models on all workstations query
Morning, We are currently trying to work out the best way to gather information on graphics cards within our workstations. There are no predefined queries (that we can find) that would provide the information in one report. We can get individual instances
LDAP
Hi Is it possible to use LDAP authentication without importing the users? Thank you
Service Desk Plus Cloud Scrum Roadmap
For SDP Cloud, there was a Scrum enhancement listed in the backlog which appeared through November to be implemented in Project Management. Has it been removed. From both a product, and ITSM alignment standpoint the integration of the Scrum / Agile framework
How can small businesses effectively compete in SEO against larger competitors?
I'm a small business owner trying to improve our online visibility, but it feels like we're constantly overshadowed by larger competitors with bigger budgets. We've been focusing on local SEO and creating quality content, but the results are slow. Does
Change Workflow doesn't respect Closure Rules
In our Emergency Change workflow, we go as fast as possible to Stage 4 to implement the change, then we go to Stage 3 to Approve the Change and make it permanent or decide if we need to do a rollback. We've set Stage 4 to require all Tasks to be completed
Création ticket en double sur servicedesk plus
Bonjour à tous, Je souhaiterais avoir votre aide sur ce sujet s'il vous plaît : Peut on paramétrer sur servicedesk plus si un ticket est adressé à deux groupes et au lieu de créer deux tickets identiques par groupe, une tâche sera créée automatiquement
What are the different manual ways to convert OST file to PST format?
If you are an Outlook user then you are aware of these file formats. If not, then you should know that an OST file is defined as a local copy of the information of that enables users to access your synchronized data without any internet connection. When
ManageEngine Supportcenter Plus - version 14.9 - Build - 14900 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.9 - Build - 14900. Enhancements SCP-7070 : Embed Zia Bot in external websites SCP-7072 : Zia Approval Prediction - Need Clarification SCP-7206 : ChatGPT Integration and more....
Simplified Red Hat Patch Management Workflow: Key Updates And Actions Needed
Good day folks ! We are excited to announce enhancements to the Red Hat Patch Management workflow in our product, designed to streamline and automate key processes for our enterprise customers. What’s New? Simplified Machine Nomination and Account Configuration:
Simplified Red Hat Patch Management Workflow: Key Updates And Actions Needed
Good day folks ! We are excited to announce enhancements to the Red Hat Patch Management workflow in our product, designed to streamline and automate key processes for our enterprise customers. What’s New? Simplified Machine Nomination and Account Configuration:
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14900 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
AD Manager Technician Access
Is there a way to assign templates directly to a role rather than to individual technicians? We have multiple user groups accessing AD Manager, each with distinct responsibilities, requiring varying levels of access and specific templates. Currently,
Custom attributes delegation
Hi, I don't find where can I disable custom attributes in HelpDesk roles. Is there a way to manage this tab ? Regards Anthony
How to disable Automatic Software Updates for Mac devices
Good day, I wanted to deploy a configuration template to "Disable Mac Software Auto Update". Upon creating he template, I noticed a red exclamation mark over the configuration with the following text in the upper right corner "Deprecated Configurations"
File copying does not work
Hello. After the last update, file copying does not work again. I turned off the firewall and it didn't help. I see the following entries in the logs: 18:53:20 File transfer Command: 'FILETRANSFER INITIATE 20355843090580 616735 Qc9Mxa0t1l8B6RI9XBO1c89_ln1raM3H'
Project Scheduled End Date within business hours
Hi, First query, when the Scheduled End date on a Project task is set based on Scheduled Start date, is it only using the Estimated Effort to calculate this? Example above has set the scheduled End to 20:00 even though the Schedule Start is 10:00 and
Translation Opmananger Portuguese
I'm translating OpMananger to Portuguese, but because our language uses UTF-8 some characters are getting "strange" to fix the problem I would have to add a <meta> tag in the header. But I couldn't find it. Once I'm done I can provide the translation
How to backup Google Workspace mailbox?
All the users who wish to backup Google Workspace mailbox are looking for a perfect utility to commence the task smoothly. Various tools are available for the users, but users search for a trustworthy agency to complete the job easily. Although the study
Add grouping feature to List view in Request
One of my users has requested the ability to create expandable grouping in the Requests Lists view, similar to the Group By feature in the Kanban view. This was a view our last ticketing system supported that was well-liked. For example, if the grouping
OPM Enterprise : binary required for installation
Hello, I have upgraded my opm version from 12.7.187 to 12.8.0.401 2 weeks ago. The ppm used for the upgrade are 12.8.003 & 12.8.0.401 I need now to install a new probe, the problem is that my licence show this build number : 12.8.270 For which i do not
How do I change the Owner of a Contract?
I helped our Contracts Manager and imported 200+ contracts from a CSV-file. Now I'm listed as the Owner on all of these Contracts. How do I change so that Notify->Owner doesn't go to me but to the person responsible for the Contract?
Tomcat CVE-2024-50379
From what I can see Servicedesk Plus is still on Tomcat version 9.0.87 since July.
Integration of MDM with Cisco ISE
I would like to know if it is already possible to integrate MDM with Cisco ISE (Cisco's NAC).
Migration from PostgreSQL to MSSQL
I have a central OpManager and a probe linked to the central server, both currently using local PostgreSQL databases. I would like to migrate only the probe's database to a remote MS SQL server. Would it be an issue if the central server continues to
Central OPmanger server and Probe OPmanger server on the same remote MS SQL databases instance
Is it possible to have Central OPmanger server and Probe OPmanger server databases on the same remote MS SQL instance? Probe server is monitoring around 500 devices. What is it the imapct?
Software installation fails on Ubuntu
First of all I just made an upgrade to DC Version 10.0.342. When I try to add Software Packages for Ubuntu it doesn't show up in the list. I only see Windows & MacOS. Second thing I discovered is, when I try to install Software on Ubuntu with the predefined
No warning on Datacenter Maintenance over the weekend
This weekends Datacenter Maintenance was performed with no notification to users that I am able to find. On the US ManageEngine On-Demand Service Status site this seems to be rolled into the DR process but even so the dates do not match up. As has been
Change of status upon assigning to technician
I'm looking for a way that changes status on the case from open to in progress automatically when the case is assigned or pick up by a technician. Is this possible?
Post-Deployment Scan
Is there a way to trigger a post deployment scan via a package or configuration? If needed, I can do a post-deployment script but just need to be pointed in the right direction.
Endpoint Central's recent integrations and what's ahead
Hello, everyone! Along with making numerous updates to Endpoint Central in the previous year, we’ve also expanded our ecosystem with powerful integrations to help you streamline operations and enhance security across your organization.Endpoint Central
Request to add Collapsed or Expanded View Option for Solutions in SDP
Having solutions set to be collapsed by default is horrible. When end users click on the solutions, they have to click on the tiny "more button". The comments area takes up a large amount of space, even when it's empty. It should be simple to add the
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
Mail fetching stopped - diagnosing the error
Hi, Our mail fetching stopped, and it seems to randomly stop sometimes which causes issues when emails get backed up and no one notices for a while. It will help to figure out the cause of this, and whether that cause can be rectified at all. I've attached
Update ServiceDesk Plus message on OpManager
Hello, When we login Opmanager we get a message stating the following : We have checked with our Servicedesk and its version is: Central Server: 11.3.2416.29 Distribution Server: 11.3.2416.28 The message clearly states that the V1 API is being used by
Upgrade Failure - 14.8 14840 to 14.9 14930
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the following message: Failure Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html Please can you advise any steps that I need to take to troubleshoot?
Create a Official Microsoft Sentinel Playbook to create/update Helpdesk tickets
we don't have inhouse dev it would be great to have a official Sentinel Playbook supported by Zoho that can create support incidents to support ticket creation where SOAR cannot help or work. the ability for the ticket to be updated the ability for the
How to Retrieve Shared Resources for a Specific User Using REST API
Hi everyone, I would like to use the REST API in PAM360 to retrieve a list of resources shared with a specific user. Alternatively, a way to obtain a list of users along with the resources shared with them would also work for me. I have reviewed the REST
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
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