If you care about securing applications, you should never overlook four letters — RBAC (Role-Based Access Control) which is an essential component. To define RBAC, it is a systematic access control approach that grants permissions to roles, which are then assigned to users according to their responsibilities.

This approach enhances access management, especially in large organizations by ensuring users are granted access only to what they need according to their responsibilities. This also simplies associating roles to users corresponding to their specific responsibilities instead of assigning permissions to each user individually.

As the dynamic global regulatory environment around data protection is placing growing demands on organizations to demonstrate robust compliance measures. RBAC facilitates compliance by providing a structured, secure and auditable access control framework aligned with regulatory standards. It not only improves security but also simplifies ongoing compliance management and reporting.

In ServiceDesk Plus, several system roles such as SDAdmin, SDSiteAdmin, HelpdeskConfig and so on can be associated to a user as per their responsibility. This provides the flexibility to adjust access when a user responsibilites change.

This also provides another layer of security by enforcing limits on roles and user actions.

For example, a user with "SDAdmin" role will have full access to the application that includes sensitive data such as user accounts. Whereas a user with "HelpdeskConfig" will have full access only to helpdesk configurations but cannot access users and other sensitive data.