Creating Wannacry Correlation Rule
Hello I read this document: ransomware solution log360 it mentioned Wannacry detection way, but when i searched about wannacry in predefined correlation reports, it doesn't exist there: screenshot1 So, I have a question, should I create one for wannacry
ADselfserv password expiration notification
A completely stupid problem. Users who have already been disabled on the ad controller continue to receive password expiration emails. How to fix this?
Chat Support for PAM360 Launching on July 22nd, 2024!
Hi All, We are thrilled to announce that starting Monday, July 22nd, 2024, we will be rolling out chat support for PAM360, in addition to our existing E-mail and Phone support. You can access the chat support on the following web pages: PAM360 Help PAM360
Survey notification
Hello, We would like to know if it is possible to send a reminder notification to an applicant when he has not yet participated in the user satisfaction survey? And also to set a deadline so that the survey does not expire if the user wishes to complete
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
Fallo al cerrar una incidencia
Cuando cambias el estado de una incidencia a Resuelto o Cerrada da el mensaje de error de "Solucitud actualizada" pero sin embargo se mantiene el estado en "Asignada". Solo me pasa con una solicitud y no encuentro el posible fallo, he probado a reiniciar
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open
How to see which version of PMP is running on server
Hi I can see that 32 bit version of PMP will end soon. Now I'm not surte wich version of PMP that is running on my 64 bit windows server. How to detertmine the version 32bit or 64bit.
Change calendar
How do I add the change calendar to the self service portal for my users? I want them to be able to see the change schedule.
Requester Homepage Customization
Hi I have created another page in the Requester Homepage Customization section as there are some good tools that have allowed me to create a hyperlink portal to different places. Is it possible to hyperlink this page to a button on the current requestor
Log360 Cloud: New features and enhancements
The latest release of Log360 Cloud includes the following new features, enhancements, and usability improvements to strengthen your security operations. New features Dark web monitoring Proactively monitor the deep and dark web for leaked credentials,
Issue when copying file to AppData folder via File Folder Operation
Hello, I am currently having a problem with copying a file to the AppData folder for users via File Folder Operations when installing a package via ManageEngine. The installer for the .exe runs without issue and I am able to copy the required file to
Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
Création récurrente destickets via une automatisation dans SDP.
Bonjour à tous, Nous avons des tâches systématiques au sein de notre entreprise (tâches hebdomadaire, mensuelles) Et nous souhaiterions savoir s'il y a une automatisation qu'on peut faire sur SDP pour la création récurrente des tickes (via une automatisation
Création nouveau menu pour la gestion de mouvement d'un actif
Bonjour à tous, Nous souhaiterions créer un menu personnalisé pour la gestion d'un actif. Et mettre dans ce menu un formulaire pour enregistré les mouvements d'un actifs : entrée et sortie. J'ai déjà vue le lien pour la création d'un nouveau menu : Ajouter
Ajouter date dans l'objet de la demande - Servicedesk plus
Bonjour, Nous souhaiterions ajouter la date de création de la demande dans l'objet de la demande pour une demande spécifique. Exemple : Demande de modification du {$created_time} Mais le {$created_time} n'affiche pas la date du jour ou c'est une autre
Software install for LMNTRIX client
I'm checking to see if anyone has installed the client software for LMNTRIX. This is a program we are comparing to Dark trace and I need to install the client on some workstation remotely using Endpoint Management. I have attached the read me for the
since last update every Debian update blocked by firewall?
Hello togehter, since last update every Debian update is blocked by firewall? The Problem is, my firewall, my PiHiole and my ESET Antivirus did not block anything. The Update is correctly downloaded to the store on my patchmanagent server, but ever time
Metro app scan failed due to DLL not present in the client computer
I'm seeing the following error at the top of every Agent detail/inventory page since upgrading to version 11.3.2428.21: Metro app scan failed due to DLL not present in the client computer Thoughts? Bug? The upgrade appeared to go fine, and the Agents
Surface firmware updates
I just wanted to put in a formal request for support of updating Surface Pro 1, 2, 3, and 4 firmware through the Desktop Central patch module. We have many many Surface devices and we have no way to upgrade the firmware on them. This is causing support issues since these updates are so critical. Do you have an update on when this feature will be added? Please contact me if I can be a beta-tester for it. Thank you.
Actifs "disposed"
Bonjour à tous, Nous souhaiterions savoir où est ce qu'on peut trouver nos actifs avec le statut "Disposed" s'il vous plaît? Cordialement,
Restrict access to records in custom module
I need to restrict permission to records in custom module. For example: 1. By user - only user who crated records have access to them. 2. By custom module sub form - only user which id are added to custom module subform list have permission to these records.
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Unable to edit Accounts after upgrade from old 32 bit Servcedesk plus MSP to the lates 64 bit version
We have upgraded older version (32-bit) of ServiceDesk plus MSP to the latest 64bit version following the process on your website. Everything seems to be working ok so far apart from “Accounts” option within service desk. If we try to do any operation
Build and manage the IT asset inventory of your hybrid workplace
Mastering the complexities of IT asset management (ITAM) starts with the right approach! Discover how to efficiently manage your assets, optimize costs, and ensure compliance—all while navigating the challenges of a hybrid IT environment. Ready to transform
Actilfs liés à un département
Bonjour à tous, Nous avons quelques départements en doublons sur Servicedesk plus et nous souhaiterions supprimer ceux qui sont en double (différence avec accent ou majuscule) Nous souhaiterions savoir comment filtrer les actifs qui appartiennent à ces
Installation Media for selfhosted MESD+
Hi community, I have and older version of ManageEngine Service Desk Plus and my server lost power and crashed. I ran the server again but installation is corrupted. I am not able to start MESD+ up. It is on Windows x64 plarform but I'm not able to find
Need assistance for raising tickets in service desk
Hello, I have integrated SD Plus with AD Manager, and I would like to have requests get raised automatically from the orchestration I have created in Service Desk. Basically, what I want to implement is that whenever Requester submits a request regarding
[Free e-book] Deliver exceptional employee experiences with analytics-powered service management
Hello there, Employees today expect seamless, high-quality service desk experiences. Building an employee-centric service desk is imperative for the seamless functioning of a modern workplace. Our latest e-book outlines four analytics-powered ITSM strategies
Telegram survey
Hello friends. Please tell me, can I initiate a survey upon completion of an application in Telegram via the API? We have set up surveys to complete the application by email using standard means.
[Free Masterclass] Streamlining key ITSM practices with ServiceDesk Plus MSP | Nov. 27
Hey there, We are excited to invite you and your team to the third and final episode of this year's ServiceDesk Plus MSP Masterclass series. In this episode, we'll explore essential ITSM practices: incident management, problem management, change enablement,
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus product experts [Nov. 21]
Greetings from ManageEngine! We are excited to announce that registration is now open for the finale of the ServiceDesk Plus Masterclass 2024. In this episode, learn how to utilize the latest features and enhancements and connect with our product experts
Understanding the PMP Agent architecture
Hello Everyone, I need to understand exactly how PMP Agents work on Windows Servers, because I want to proceed with the Windows template I created before, instead of installing a manual agent for each new server I install in the structure I want to
object reference not set to an instance of an object - Error while installing PAM360 agent
Hello. While trying to install agent in a workstation to get features, i got cmd error, can you explain the missing thing: object reference not set to an instance of an object
aJout champ actifs dans modèle de champ
Bonjour à tous, Nous souhaiterions ajouter le champ actif dans un modèle de tâche sur servicedesk si quelqu'un a une idée s'il vous plaît? ça devrait génerer les nom d'actifs et on peut choisir.
Dynamic Approval Stage for deferent user`s Department
Hi I need custom script or other method for change dynamic approver in service catalog for deferent users`s department if user`s departmen = xxxx , first stage approval = yyyyy ,etc,...
Vulnerability Manager Plus cloud version
Hi, Is there any plans to offer cloud version of Vulnerability Manager Plus? I'm currently using Patch Manager Plus with the monthly payment option. I was hoping to migrate to Vulnerability Manager Plus.
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
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