Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
Migration from PostgreSQL to MSSQL
I have a central OpManager and a probe linked to the central server, both currently using local PostgreSQL databases. I would like to migrate only the probe's database to a remote MS SQL server. Would it be an issue if the central server continues to
Having 2 separate queues with 2 email addresses in Service Desk Plus
Hi, currently my service desk plus is set up to generate the requests based on users sending email to 1 address (for example helpdesk@contoso.com) Is it possible to set up an additional email address to receive support requests and have it generate tickets
TeamViewer integration with enterprise edition
Hi, How can i integrate teamviewer tool with SDP? we have enterprise edition.
Can I auto add request fields to task?
Hi Is there a way to automatically add request fields to a task? Trigger maybe? If so I don't see how..
Incident Approvals
Ok Incident Approvals are entirely different than Request Approvals. there doesnt seem to be a way to get them to act the same as request approvals. There are no stages and no way to edit the Approval Config in the incident templates like Request below
Timebased Threashold
How to assign a time based threshold to a specific type of server monitor (memory).
Import actifs - contrat
Bonjour à tous, Nous avons créé un actif "Internet" et a fait l'import des actifs correspondants. J'ai vue qu'il y avait ce champ "Contrat" et nous souhaiterions savoir comment on devrait faire l'import pour remplir ce champ s'il vous plaît? Nous avons
Clarification on Dataplane and Management Plane CPU Utilization Reports in OpManager
Hi everyone, We are currently monitoring both dataplane and management plane CPU utilization for a Palo Alto firewall in OpManager. However, when generating the CPU utilization report (via Health and Performance > Device by CPU Utilization), we only see
OS Deployer & Intune Enrolment via Autopilot
Hi all, Has anyone managed to automate the enrolment of a Windows laptop new build (by OS Deployer) via Autopilot, Azure AD Hybrid joined? We have an existing OS deployment process (non-EPC OSD) which uses a cmd file and PS script to gather the hash ID,
Downtime duration to e-mail notification
Hi ALL! OpManager can sent email if monitored device is UP. Ho i can add to this email ( message about Device Active and Responding) durations of downtime ?? Look at mail form OpManager and email from other monitoring system: How to do similar in OpManager
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
Move login box over
Hi To accommodate our corporate logo - I would like to move the SDP login box over to the right. Guessing it takes a modification to a CSS file as I don't see it in the HTML editor.
Endpoint Central Agent Image Deployment
We want to deploy the agent on new VM server builds that are built from templates. I have installed the agent on a template and run the dcagentPreImage VBS but when I deploy from template and run the dcagentpostimage VBS the VM fails to appear in the
Swagger (OpenApi) file that describes the APIs
Is there a Swagger (OpenApi) file that describes the APIs? The documentation is not enough to determine for example whether a field is mandatory/required or not, or the accepted char length for a string field, and we do not even know the full list of
Viewing Ticket
Hey there, we have a rotating Service Desk of three analysts who monitor a central SD ticket queue. I was wondering if there is a setting some place that would put a notification banner in a ticket if another technician is currently viewing a ticket.
The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
As the title indicates, we need the lookup field in the business implementation, add the configuration prompt message, what should I do? The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
Update to Build 14930 from 14840
Errorcode:1015 RC SI is disabled. Enbale to continue
Automatic ticket distribution
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Add Skip Backup Option in UpdateManager GUI
Hello! As those of us with older ServiceDesk environments are well aware, the option to skip the forced backup prior to upgrade has become a necessity due to the sheer amount of files/folders accumulated in the directory over time. This backup would take
Report an Issue
how when clicking on the "Report an Issue" button, the already specified template by asset type opened, and not something that the user could choose themselves?
[Endpoint Central Update] New Pricing Structure for Servers
Hi everyone, This announcement is regarding a revision in our server pricing structure for Endpoint Central, which is a result of evolving needs and growing complexity of server environments compared to workstations. Till date, we've had similar pricing
Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
Import a .osdi image into the Image list
I'm in a bit of a bind. I just started a new job and while teaching myself Manage Engine Desktop Central 10 I accidentally deleted out main customized image thinking I was deleting the template. I do have a copy of the .osdi image file. Is there any way
Custom script not working - what am I doing wrong?
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how
HP BIOS updates
Hello, Is it possible to apply HP BIOS updates with Endpoint Central? For example, the HP Elitebook 850 G5? Regards, John
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Sending attachments in deluge script
Hi, Team, How can I send some files as attachments with the "send mail" deluge function? When not using the attachment, I can send the email without issues to the recipient. I've tried several ways to reference the files (which are task attachments, and
Client Initiated Scans
Is there a way to trigger a patch scan from the client side? (Maybe a batch file or a command they could run?) I think I have many users that aren't online long enough to complete a patch scan. I was thinking that when they call into our User Support
Need to incorporate "Notes" info in ServiceDesk plus change MGT report
Dear Expert, please help to add "Notes" (CR submission stage) in below existing custom query. below query use for exporting CR data (DB - MSSQL 2022). select chdt.changeid AS "Change Request Number", ctDef.NAME as "Change Type", requester.FIRST_NAME as
Query to Generate Report of all Technicians in SDP (MSSQL)
I just wanted this to be listed here in the Pitstop, for future reference, and in case others might need it (Running SDP On-Prem v14.6): select au.FIRST_NAME as "User Name", al.NAME as "Login Name", dd.DEPTNAME as "Department Name", sdo.NAME as "Site
Helpdesk categories
We are looking to create a new set of categories to classify our requests and incidents under. How can we hide the old categories when we've setup our new ones? What happens to existing tickets that have been assigned the old categories if we delete the
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
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