Data on Kanban card
I like to view my tickets in ServiceDesk Plus as a Kanban board and I am wondering if I can add additional data elements to be visible on the card. I would like to add scheduled date so I can track when the ticket is scheduled to start.
Closed Ticket Notification
The image below is received when a ServiceDesk Plus Request is Closed. is it possible to modify this notification email? We can't seem to find it for modification.
Access Token not found
Hello, Our Azure client secret expired yesterday, we created a new one, deleted the old one and added the information in ServiceDesk Plus (keeping the rest the same). But now we cannot use the incoming mail anymore. Send mail trhough SMTPS works, but
Field Error custom HCM integration
Hello, we are currently trying to implement a custom HCM integration to automatically update our accounts. With the latest Build (8000) most of the steps were done easily but we encounter a problem while trying to sync the accountExpirationDate. After
SSH Credentials
Hello, I'm new here and I'm having problems adding a credential for my Linux servers. I currently use Putty to access them. I’ve read some topics here and tried using the SSH protocol, port 22, with the following settings: Prompt: $ Login prompt: login:
Fill data in additional field from an external source
Hi all! We need an additional field in the request form with a list of some values. Right now these values are maintained in an external database. Is it possible to fill the additional field with type list with data from some external source? Thanks
Switch Port Mapper does not work with Cisco Catalyst 9200L / 9300L
we have an issue with Switch Port Mapper's compatibility when used with Cisco Catalyst 9200L and 9300L switches. Despite configuring SNMP according to best practices and the required specifications, the tool fails to operate as expected on these devices.
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
Make Scheduled Status Change MANDATORY for certain Statuses?
Hello - Is there a way (even custom) to make the Scheduled Status Change mandatory for certain statuses? For instance, when Technicians are putting the ticket 'On Hold', we want them to HAVE to fill out a date where is goes back to In-Progress. Is this
Can't log in
Tech can't log into Service Desk plus because the system says they already are logged in. How do we get them logged out if they can't log in? Build number 14.8 Build 14850 MYSQL
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
Design Form With multiple fields and multiple rows
We have a Assets Request Form that has 6 fields for the requested product specifications The user can make this request for up to 10 rows How do I implement this? like this: Item No. Item Name Item Code Quantity Source Destination 1 Laptop LP-001 2 Warehouse
Changed AD Password, now unable to login
I am using the community version of service desk to test our and recently changed my AD Password, now I am completely unable to login to SDP. Tried this, with no luck Login issues ( unable to login even after entering the right password ) I included a
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
PAM360 SFTP file sharing from linux
Hi team, Is it a security measure that SFTP in pam360 doesnt allow you to download .txt files and .zip files from linux resources? Is there an option to alow those file downloads?
PAM360 RESTful API Problem
Hello, I would like to create a report using the PAM360 RESTful API. I used the following command to create the report: https://URLtoPAM.com/restapi/json/v1/audit?AUDITTYPE=Resource&STARTINDEX=1&LIMIT=2&DURATION=YESTERDAY&AUTHTOKEN="TokenForMyAPIUser"
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Closing comment - where are they?
Hey there, i have been using service desk for the last year. I have been dutifully adding closing comments to all my work orders, infact, the system will not let you put a ticket to "close" status if you have not put a comment in. A new tech to the company
Encryption algorithms
Hi, I work on Manage Engine Soutions on behalf of a customer, and we would like to know which is the encryption algorithm used for archive encryption? How is the integrity checked? I search on EventLog Analyzer documentation and on the internet, without
Sending files from a request in an email message.
Please tell me how to send files from a request to an email? I can create the letters themselves, containing the description and other text from the request, but I don't understand how to get a list of attached files in the request and include them in
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
HTML into Request's Description
Is a way to insert HTML into Request's Description?
Advance Workflow Capabilities
There seems to be a lack of information online about Workflows and the content I have discovered is sparse or overly simplified. The use-case I propose requires multiple reviewers to simply be notified of a request or task without an approver and without
Getting survey results via API V3
Hi There, Looking for a way to get survey results from the SDP API. Is this possible? Was hoping it would be included in the request data on a request where a survey was answered but I'm not seeing anything. Not using Zoho Surveys integration
bulk close tickets associated with a request life cycle
We have a need to bulk close out over 100 tickets, but all the ticket are associated with a request life cycle. I'm able to close them 100 at a time, but I have to first assign the tickets in bulk, then change the status to In Progress in bulk, then I
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Structure de scripts
Comment introduire cette action dans un script (le montage du script)? $CS.hideElement("history-tab");
Skip forced backup from 14840 to 14930
Hi We don't seem to be able to skip the forced backup when going from SDP 14840 to 14930. I have tried using the details on this page - https://www.manageengine.com/products/service-desk/on-premises/service-packs.html - and was able to skip the backup
Specify specific phone number call appears to come from
Where do I set the phone number to appear on the recipient's caller id? This setting would affect what is in Settings>Phone>My number Instead of the clinician's phone number being displayed we want the call to appear to be coming from the Corporate Main
How to Hide the up-coming tasks from their owners until the previous Task (1st Task) is Completed?
Dear All, We have created 4 (four) Pre-defined Tasks and associated to a Service Template. We have also configured the Dependencies on those tasks on the Workflow tab of the Service Template, that each task is dependent on the previous task to be completed
Regarding Cisco WLC Backup
Hello，We have recently encountered the following error when backing up WLC, while other Cisco devices are backing up normally. This is our version. Build number 12.6.121
Restrict access to records in custom module
Hello, In the ServiceDesk Plus MSP custom module, is it possible to restrict access to records by account?
Google Chrome
What is with Google Chrome now being a Manual Upload?
ServiceDesk API V3 - Update a Request
Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Requests, and Create a Request, Retrieve the newly created request. However, I have been unable to get a simple update to work. REQUEST HEADERS: Accept:application/vnd.manageengine.sdp.v3+json Authorization:{{AUTHTOKEN}} <<==POPULATED FROM POSTMAN VARIABLE Content-Type:application/x-www-form-urlencoded BODY: input_data={
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
Not able to collect the data for Network Interface attribute using SSH mode
Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards
Rest API - Filter Request Subcategory based on Category
Hello, I've been trying to use the API to return a list of Request Subcategories based on the category that each subcategory is linked to. I'm able to get the list of subcategories just fine when calling api/v3/requests/subcategory. This returns an array
Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
Report - Service Desk Technician Daily Activity
Is it possible to create a report to see the amount of activity for a technician/group ? Activity is anything such as an email sent / note added etc. All I can see to work with in Report is Last Updated Time and Last Updated By which are not valid. The
How Can ManageEngine Tools Optimize Performance for Intel Laptop Processors?
Hi everyone, I’ve been exploring ways to get the most out of my Intel-powered laptop, especially when it comes to performance optimization for multitasking and heavy applications. I recently came across ManageEngine's suite of tools and was wondering
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