Approver Level 2 Cannot be the same as Approver Level 1
Dear Support Currently we have setup the template and approval triggered using script. However, currently, our concern is, how to avoid the same approver at level 1 become approver at level 2. Is it possible to do it via script or FAFR? Seek your suggestion.
Make a PS script work on OPM
Hello, i have made a simple PS script to check the presence of crash dump files who are replicated on a DFS (and can sature it due to their size) and i want to implement it on OPM to directly have an alarm raised. I have a dedicated service account to
Postgress update
hi, i presume there will be an update soon to address https://thehackernews.com/2024/11/high-severity-flaw-in-postgresql-allows.html? i note our on premises product is on 14.13. Regards
Patch Deployment policy question - interval option
Hi! I'm configuring a new deployment policy for patch management. I want to allow the user to select up to 8 hours as an interval option. Currently, all I'm able to configure is 15 mins, 1 hour or 2 hours. How do I go about enabling the 8 hour optio
HyperLink in Request Form or Redirecting Request Form to Another Intranet URL
Hi, how can I publish a request form with a Hyperlink that users can click and will take them to another Intranet Site? Even better would be if they click on the request form they are redirected to the other site I have. Maybe it can be done with some SQL hacking etc. This is really a major show stopper, we have some requests that must be handled in a different system and I can't redirect users from the service desk system to it. thanks
Report - Line graph to show the number of open tickets over time
Hi Team, I've tried to do this in the MESDP Reports section but can't get it to work, can anyone tell me the settings to create a report that shows the number of open (by open I mean: not closed or resolved) tickets over time using a line graph? For example
Impossible de modifier donnée des actifs dans Base de données CMDB
Nous avons le type de CI "Network" et nous avons importés des données dans cet actif depuis Base de données CMDB Mais nous ne pouvons plas modifié les types d'actifs dans l'actif Network, cela n'affiche rien. Mais les autres actifs, nous pouvons bien
Planned US Data Center Maintenance on 23rd and 30th November 2024, between 08.30PM to 12.30AM PST
Dear customers, The annual infrastructure maintenance for our US Data Center is scheduled for 23rd November 2024, between 08.30PM and 12.30AM PST, and on 30th November 2024, between 08.30PM and 12.30AM PST. This maintenance has been planned during non-business
Tasks | Request for training video/guide showing technicians how to process an Incident that contains Tasks
Hello, I searched through the training content (videos, admin guide, etc.) present on the ManageEngine website and could not find a video, job aid/guide training technicians on how they should process an Incident ticket that contains Tasks, each task
Feature Request: Export or Report for Software License Keys
Hi, We have entered hundreds of Software Licenses (with license key details) into our Manage Engine and would like a way to export this information for backup and/or reporting purposes. We have managed to create a custom report which exports all of our licenses and includes everything we need, except for the "License Key" which is pretty much the most important field we are after! The report was built starting with a tabular report from the "Resource" module, then filtering where the Resource Type
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
Key Manager Plus 7000 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 7.0 (Build 7000). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 7000 (Major) (Nov 2024) New Feature emSign
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
Change how replying works - Include last the last response.
When replying from the Service Desk portal it would be nice to have what you are replying to below the reply as a reference or if some else needs to be included in the discussion. If we work completely via email you can see the email chain but if we do
Resolution not counted as first response
I've scoured the forums for an answer specifically addressing this issue but have been unable to find one. It does not seem like a resolution is counted as a first response in OSD+. The scenario: a call comes into the support desk and a ticket is created for the issue. The issue is resolved during the initial call and a technician puts resolution notes into the ticket and it resolved soon after creating it. There was no communication or "response" necessary as the issue was immediately resolved.
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
mail server settings for Microsoft Graph
Hi, When I try and update the mail settings for Microsoft graph I get the error: invalid value specified for the parameter incomingewsurl Can anyone help with this? Currently running on linux Version 14720
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Looking for help with a query report
Hello, I need a custom report that lists all my workstations with the status "in store", along with the specific date it was last changed to "in store" and the person who made the change. I wonder if I can get help here? Thanks.
Deluge Scripting Basic Use Case
Hello, I'm new to deluge scripting and I just need a bit of a foundation to start. I've created a really basic script for testing purposes: // Check if the subject is 'Test' if(requestObj.get("subject") == "Test") { // Update the subject to 'Updated'
Alert group members by e-mail when a new request is added to the group - Configured Specific to just one group
Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Set FCR = true automatically
Hi, we want to create a custom template that allows technicians to quickly record a ticket for advice given to walk in customers. Ideally we would like the ticket to auto close and mark the ticket as FCR met. Is there any way to do this?
Seeking Recommendations: Best Free Tools for Managing Duplicate Content in Ecommerce Websites
Hello, fellow members! I'm currently working on optimizing an e-commerce website, specifically conducting an e-commerce SEO audit. One of the challenges I've encountered is identifying and fixing duplicate content. I believe many of you have faced similar
Reply Template Capacity
Hi When I try to add a reply template I'm getting the error message: Maximum number of entries reached for Reply Template. I've deleted a couple of old ones but I'm still getting the same error?
Champ non renseigné : Site, Groupe
Bonjour à tous, Nous souhaiterions avoir votre aide s'il vous plaît? en fait, quand une demande arrive de notre côté, le technicien est renseigné par défaut. Mais lorsque le champ Site est renseigné la liste déroulante du champ Groupe est vide. Comme
Best Process to Convert OST to PST File Format
Sometimes user faces OST file corruption-related issues, reason that users are unable to access and read OST file databases in Outlook. In this situation, users search for a smart solution that helps to convert OST file into PST format. Multiple OST to
Most Recommended Lotus Notes to Outlook Converter Solution
MailsDaddy Lotus Notes to Outlook Converter is a premier and reliable tool designed to facilitate the conversion of Lotus Notes to Outlook PST format. This exceptional software allows users to effortlessly export single or multiple Lotus Notes files into
How to Upload Lotus Notes to Exchange Server
If you are looking for a solution to migrate Lotus Notes to Exchange Server, use MailsDaddy Lotus Notes to Exchange Server Migration Tool. Using this professional solution users can easily transfer single or multiple Notes NSF files into one or more Exchange
AD360 rolls out build 4406 with new enhancements.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4406. Enhancements: You can now register for security advisory notifications from the Security Hardening section to ensure timely updates about recently released
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
import AD users that are existing contacts
When I try to import a new Active Directory user, the import wizard says the user I'm trying to import is an "Overwritten Record" When I search the global support reps I do not find the imported user. I do see the user under contacts, and they are able
Send a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification action
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
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