SQL Table and fields for Release manager and process manager
Is it possible to select the Release manager and process manager of change management with SQL script? What is the table and fields for this record in change management? DB type : MS SQL
Issue while adding attachment to request from ServiceNow to ManageEngine
Hello All, Hope you all are doing well ! I am from ServiceNow side, was wanted to seek some help, we are doing integration with ManageEngine and we are stuck with Request_Attachment part. The attachment should come from ServiceNow side. We have received
ADSelfService Plus' build 6508 released with enhancements and bug fixes
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6508, with the following enhancements and issue fixes: Enhancements The Spring Framework JAR files used in the product have been updated to version 5.3.39. The PostgreSQL
Kotak Template
Template for Kotak.
[Free webinar] 4 analytics-powered ways to uncover alarming gaps in your cybersecurity strategy
Hi there, As your organization's IT landscape evolves and matures, hidden vulnerabilities in your current cybersecurity approach can emerge. These hidden weaknesses can significantly compromise your security posture. Join our webinar to learn how AI-powered
Disaster Recovery Drill for Zoho IN(India) Service on 20th October 2024 and 27th October 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India(IN) Service on 20th October 2024 and 27th October 2024 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more
Email commands, add vs update
Is there a list of what Email Commands one can use when creating a ticket vs editing a ticket? I just saw in another topic here there was a comment: "This will work fine on edit operation. It is not possible to set due_by_time during add operation using
How to user Reporting To field in service desk plus
Hi, How can I fill data in Reporting To field ?. Recently I upgraded my version to 8.2.0 Build 8217. from 8.2.0 Build 8206. I am fetching data from active directory directly. Kindly explain the method to fill Reporting To if it is not possible from AD.
Condition to prevent lifecycle transition until x Tasks are completed
We have a couple of lifecycles in our system that auto-generate tasks for a technician depending on the ticket status for service requests. It would be ideal if we could put in conditions to prevent the technician from proceeding to the next transition
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14830 to the latest version 14840. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus stopped abruptly. After that, I haven't been able to start ServiceDesk
SDP+ instance stop processing emails
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.
Email Integration Office 365 error Unable to get SMTP email"
I'm unable to integrate office 365 with Service Desk Plus Cloud. In setup, Channels, Email, Email Integration, Office 365, configure. I login to office 365, then I get this error "{"error":"Error while adding account : Unable to get SMTP email"} how can
Change the ticket from a status to another (running stats) with requester's reply
I recently came across a new use case. I have set all statuses to running (do not stop timer), so I have lost the ability to automatically change the status based on the user's response. (Advanced Portal Settings>Reopen Request) I have the Professional
Why you should right-size your IT toolkit
Right-sizing is used in a business context to optimize the efficiency and output of an organization's workforce. It generally involves three steps: Identifying organizational objectives Defining the right amount of people with the right skillsets Hiring,
Network traffic and bandwidth control: Have you left any stones unturned?
You might be wondering what the old adage has to do with traffic or bandwidth. The answer is simple: IT teams monitor business critical applications and services with advanced traffic and bandwidth monitoring tools, but they don't keep track of the seemingly
Api V3 pagination
I want to have pagination in order to retrieve some requests paginated. My url is https://aiseradev.sdpondemand.manageengine.com/api/v3/requests and I cannot find a pagination strategy in the rest api documentation of Manage Engine. Does someone have any idea about this issue, or is there someone who knows which pagination does this api support?
Mention user in notes with @<name>
Hello, In the ServiceDesk onPermise, we could mention users in notes with @<name>. In the cloud version, we cannot do that. Is that something that we need to enable, or it's a feature that is not available in the Cloud version? Sincerely, Marcos Fer
SDP Mobile Application is too slow
The Mobile Application takes too long to load. It was updated with the latest version and it takes time to load even just the dashboard. It's slower in iOS devices vs android.
is SDPCloud broken? "internal Error"
no new tickets can be created manual or automated. status page is dead aswell https://ondemand.manageengine.com/status.html
Attention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:
How to extend limit number of Entries for Milestones
Hi, In the Project Module, I need Add more milestones but looks like there is a limit.
Power BI integration to include change?
when will power BI include change records? it should only take a couple sprints to facilitate this? (and should have been in release 1)
Make UI for SDP Mobile App the same for iOS and Android users
The UI for SDP Mobile App between iOS and Android devices are different. For iOS, this is neatly listed so users can fill out the form accordingly. However for Android, it doesn't show the order correctly.
Need Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version
Can anyone help me with a Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version. Some of the Failed assets get automatically added to the asset register whilst others don't (Port blocks and
Tickets are not being generated in SDP
Tickets are not being generated in SDP Cloud, does anyone report this failure?
How to reopen a resolved incident?
Hello everyone, Im using ServiceDesk Plus Cloud and Im trying to give to requesters the oportunity of reopen a resolved incident. When I finish a work I change the incident state to resolved (not closed), so the requesters receive an email with an advice
Reports No data available
Hello everyone, how are u? Im using ServiceDesk Plus Cloud (standard verison) and today reports are not working. Any report I try to execute are empty and says No data Available to generate report Someone knows what can I do or what's the reason of this
Exploring the Essentials: SEO Agencies and 'Cloud Security Plus'
Hello , I hope this post finds you all well. I've been delving into the world of cloud security lately and wanted to tap into the collective wisdom of this community. Specifically, I'm interested in understanding the key considerations for SEO agencies
Bulk Edit
Hello, We don't seem to have the ability to add a resolution when using Bulk Edit option to close a bunch of requests with the same resolution text. Is this a design feature or a setting within our environment?
A form with a 'plus' button for the user to add more fields as needed dynamically
I was wondering in field and form rules if it was somehow possible to create a form that allows the requester to add more fields dynamically if needed by pressing a + button or something to create new fields. For example I have a field that says: Name
Disable Comments on Solutions
Hi, Is it possible to disable requesters adding comments to solutions. They are using this function to raise issues when the solution doesn't answer the query instead of raising a ticket. Your Version : 14.7 Build 14760
Script disable button "Slit as New Request"
Hello, Could you provide me with script to disable "Split as New Request" button when requester reply on ticket? Thank you.
Notification draft in changes
Hi, Team, As it is possible in requests to save a reply before sending it, it should be also possible to do it on changes. However, there is no "Save" button when composing the e-mail as it happens on requests. As they are similar operations, they should
Server Start-Up Error - Database and File System Inconsistency After Applying New License
Hello, We're experiencing a significant issue with our ManageEngine EndPoint Central environment following the application of a new license. Any insights would be invaluable. Background: Roughly a week ago, our ManageEngine EndPoint Central license expired
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
SDP & ServiceNow Integration - attachments and screen shots?
HI All - I'm going down the path of setting up the SDP <-> ServiceNow integration but have some questions. I understand a ticket can be created in ServiceNow when we open one in SDP, and visa-versa, but are updates captured as well? Meaning, conversation
Maximize your cloud savings with the Recommendations Report
Hi there! We’re excited to introduce the Recommendations Report feature in CloudSpend, designed to help you optimize cloud costs, enhance performance, and improve reliability across your AWS, Azure, and GCP environments. With tailored insights and practical
Standardize the Ticket ID Format
Hi ManageEngine Plus MSP Team, Can I standardize the Ticket ID format according to different types of tickets listed below? No. Type of Ticket Format of the Ticket Example 1 Request Ticket Start from “SR” SR 1 2 Problem Ticket Start from “PB” PB 1 3 Change Ticket Start from “CH” CH 1 Thanks, Lau
Apache Reverse Proxy with Desktop Central
Has anyone configured this? I am trying to configure an Apache reverse proxy for Desktop Central. It seems like DC requires ports 8383, 8443, and 8027, which is what I tried to configure in Apache. In my VirtualHosts file in Apache, I have the following configuration: <VirtualHost *:8383>
ServerName https://ip-of-proxy-server
ProxyPreserveHost On
ProxyPass / https://applicationserver:8383/
ProxyPassReverse / https://applicationserver:8383/
SSLProxyEngine On
SSLProxyCheckPeerCN Off
SSLProxyCheckPeerName
While Upgrade | The product verison does not match the version of the product. Please contact...
Hello team. while upgrading the product, i got this error message: While Upgrade | The product verison does not match the version of the product. Please contact support.. please how i can upgrade, versions of postgresql and build ad audit is attache
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