Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
Report - Service Desk Technician Daily Activity
Is it possible to create a report to see the amount of activity for a technician/group ? Activity is anything such as an email sent / note added etc. All I can see to work with in Report is Last Updated Time and Last Updated By which are not valid. The
How Can ManageEngine Tools Optimize Performance for Intel Laptop Processors?
Hi everyone, I’ve been exploring ways to get the most out of my Intel-powered laptop, especially when it comes to performance optimization for multitasking and heavy applications. I recently came across ManageEngine's suite of tools and was wondering
Intermittent Email Sending Issues with Office 365
Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have
How can we Enable (Allow) to Generate AuthToken for all User (by Default)?
Dear All, Is it possible to Allow (Checked) to Generate Own authtoken for all Users at once instead of enabling it manually for all Users? Regards, Wajahath Farooq
Device type entries - where do I add them
Hi All I have searched to no avail, I am looking for the Storage Device, device type Asset Home > Storage Device > Edit Storage Device - this has a device type that contains DAS, NAS and SAN but I want to add USB HDD to the list but I cannot find the
Change sdpadmin PostgreSQL password
Hi, how can I change the default sdpadmin password? I tried changeDBpassword.bat but it asks for arguments and trying to change the password by connecting to the DB I don't have the permissions to do that.
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operation
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operations
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
Job Sheet Change
We recently updated from version 14600 to 14830 and sometime in there our Job Sheet changed. We use the $Worklog variable to print our worklog for customers. This used to result in a table that looks different from the new one. I've made a table below
Including Graphs in Email Notifications
It would be amazing if you could include a "last 24 hours" of a performance monitor graph in an email notification. This can be a huge benefit to see if something like a disk space alert had a sudden drop over the last 24 hours or if it was gradual to
Software Deployment Succeeds but Program Doesn't Install
I'm running into a snag when trying to deploy TeamViewer Host 15 (version 15.61.3). I ended up using 7zip and running a bat file for the installation (reference: https://www.manageengine.com/products/os-deployer/help/adding-applications.html#2a). When
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
ServiceDesk Plus MSP - Cloud
Hi When will ServiceDesk Plus MSP be available via the Cloud?
Report on Deleted Requests
I need to create a report that shows deleted requests and who deleted them. Is that possible? I can see them in the System Logs, but not sure how to pull that data out. Thanks!
Where are user signatures stored?
We want to update all of our technician's signatures, but don't want to leave them to do it themselves. I presume they're stored on the server somewhere. Your Version: 13.0 Build 13009
ServiceDesk Plus Cloud Service Disruption
Have many users reporting they are unable to load ServiceDesk. Getting name resolution errors. Those that are already logged in are getting this error when trying to send replies from a ticket: "javax.mail.MessagingException: java.io.IOException: Host
OpManager latest build
I have seen OpManager build of 12.8.402 in new installation of OpManager and also saw a post in https://www.manageengine.com/network-monitoring/help/read-me-complete.html about the latest build as 12.8.402 but while i use the service pack to upgrade to
Why Netflow added to monitor ports that wasn't configured to report on Netflow?
Good day, I have switch and router added to Netflow. I configured only one interface on switch to report on Netflow - only this interface appeared on Netflow I also configured only one port to report on Netflow on router. But few additional ports appeared
Request Approval Pivot Table/Bar Graph?
Dear All, How can we create a Bar Graph or a Pivot Table which will demonstrate the Count of Request Pending for Approvals (from Respective Approvers) and also the action performed earlier? For Example, Regards, Wajahath Farooq
Software Deployment - Post Activity - Copy file to computer
Using ManageEngine Endpoint Central (Cloud) and created a Software Deployment package. Software installs fine but I need to copy a config file to the local users profile under the appdata folder. I tried creating a post deployment activity and used file
ADSelfService Plus' build 6510 released! Now supports macOS 15 Sequoia
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6510, with the following enhancement and issue fixes: Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets
ADSelfService Plus Fixes and Enhancements [2025]
Release Notes for build 6519 (Oct 1, 2025) Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator through CSV and external database failed when the Auth API was
Use of SNMP V1 only
How can we set up SNMP V1, and NOT SNMP V1/V2. We have some devices that will refuse to report back unless we only use SNMP V1. Test credentials reports OK for SNMP V1/V2, but the devices do not pass back (for example) Interface information.
Seamless SSO and life cycle management with new app integrations
Hey everyone, We’re excited to announce Identity360's latest release packed with some powerful enhancements designed to improve your user access management experience. Enhancement: Integration with Freshservice and Freshdesk: Identity360 now supports
WMI Access Is Denied
hello I spent a day to fix the issue I am talking about. Please guide me. I tried all the mentioned ways but did not get any result
Report on Alerts
Hello, I would like to know if there is any way to generate a Report file with all the alerts that OpManager has active. We would like to also have included the ones that are referred to certificates, monitorization, etc... Thanks.
Effective methods to migrate IMAP to Office 365
Migration from IMAP-enabled email clients to Office 365 admin center is quite a tricky task. The process becomes lengthy and requires some technical skills to accomplish the steps associated while migrating IMAP to Office 365. In this regard, I have recently
Is it possible to populate the Description in a user record with the value of the Title Field?
In our environment, we store the employee's job title in the description field (on the General tab) as well as in the Title field on the Contact tab. The Title field is a dropdown list but the Description is a text field so we have to type the value in.
support rep status change on login
Is it possible to change the support rep's status to Available when they login to the site? I've noticed that if a support rep changes their status to Offline and logs out, the next time they login they are still Offline. Ideally they would automatically
Endpoint Central reports not showing all the results
Hello, I'm trying to generate a report about all the devices with a local administrator user. The following options have been selected: Device: - Full name of the device - IP Address System user: - Name of the user - Full Name - SID - If it's disabled
Can DataSecurity Plus File Analysis be used on Dell/EMC Isilon?
We use DataSecurity Plus on our Windows file servers. We also have an aging Isilon that we want to retire and migrate the data to other servers. We would like to use the DataSecurity Plus file analysis tool to analyze the files on the Isilon and pare
Previous Patch not applied properly, hence contact support team
Hey, after trying to update SDP to the latest version 14920 from 14920, a problem occurred (error stating that the update failed - no error code with reference to a link from ‘rolling back’). Currently when I try to run UpdateManager again it pops up
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. Kindly refer this Link for more details. For creating MSP Cloud service instance from
Need help: Managing User Permissions in ManageEngine
Hey everyone! I'm encountering an issue with managing user permissions in ManageEngine. Specifically, I'm struggling to assign the right level of access to certain modules for different user roles. Does anyone have any tips or best practices for effectively
dcpatchmgmt.log
is there a list of keywords within dcpatchmgmt.log that reflect the patch/install progress? something like this? Log Initialization Configuration Loading File Download Start File Download Completion Patch Dependency Check File Extraction Patch Installation
WInSCP and 7zip does not update
We have cloud based enterprise edition of Patch Manager Plus. We noticed that WinSCP and 7ZIP always failed does not install on any machine and get failed.
CHANGE: How to Print/Show Custom field through different stages/forms?
I have a custom field that I populate at the Submission stage of a Change, it's called DUE DATE (but it could be any other custom field). What I need is for this CF to be shown, at the form, at any stage of the Change Life Cycle that I choose. For example,
Custom Query
Alert Message SQL Error: The data types float and int are incompatible in the modulo operator. SELECT FORMAT(DATEADD(SECOND, wo.CREATEDTIME / 1000, '1970-01-01'), 'dd.MM.yyyy HH:mm') AS [Created Time], wo.WORKORDERID AS [Request ID], std.STATUSNAME AS
Disable Comment on status change
Hi everyone, everytime we want to change the status on one of our tickets, we will be asked to write a comment for the status change. Is there any possibilty to disable it completely? I marked it as "not mandatory" but it keeps popping up and it's asking
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