While Upgrade | The product verison does not match the version of the product. Please contact...
Hello team. while upgrading the product, i got this error message: While Upgrade | The product verison does not match the version of the product. Please contact support.. please how i can upgrade, versions of postgresql and build ad audit is attache
Log Forwarding in Endpoint Central
Hi Need to know if there is any option to forward logs from EC cloud or On- Prem to Syslog server or SIEM solution. If yes please share the datasheet or supporting links.
Possibility to redact attachments by other users indicated in the flow
Possibility to redact attachments by other users indicated in the flow (in case internal digital signature needs to be applied on pdf files). To simulate a 2-stage flow, where at the 1st stage a pdf file is attached to the ticket, and at the 2nd stage
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
Arabic Language Support
Hi there, I had been using Servicedesk Plus for a while now. I have switched jobs now. Need to Implement an ITIL based Servicedesk version here, as i just had a brief overview of the Demo and found it to have much more features than what i had been using in version 6. I am however being held back as the company requires an Arabic version of the software. Is the Arabic language Version of teh software anywhere on your RoadMap. Please let me know. Best Regards, Roshan
Internal Error when changing technician role
I encounter the following error "Internal Error" when editing technician information and changing its role. The previous version of my software was 11.1.21, which I updated to the latest version, 11.1.32, and the problem was fixed. But after integrating
Request custom script for getting user job title
Hi, The scenario is that I have a field called current job title and I would like to implement a script, which all existing job titles gets imported in this list is there a way to do it?
Installation Issues with ManageEngine Patch Manager Plus [Version 10.1.21]
Hi everyone, I’m encountering problems while trying to install ManageEngine Patch Manager Plus [Version 10.1.21] on my new AI computer. The issues I’m facing include: Installation failure: The installation process stops unexpectedly or gets stuck without
SD Plus - Expand all and Load More Conversations
Our service desk tickets tend to have a lot of back and forth correspondence on them. I use the Expand All button quite a lot to enable using Ctrl+F to find keywords in a ticket (pic1). However, Expand All only expands the loaded responses. I regularly
Notify change owner/change manager by e-mail when there is a reply for the change
Hi, Team, In requests, it's possible to have notifications when someone replies to a request: It would be nice if we could do something similar with changes like notify the change owner and/or change manager by e-mail when there is a new reply for the
Distribution server connection
Hi everyone. Could you please tell me how to configure the connection of hosts to the distribution server depending on the location from the local network and through the Internet to an external address, if it is possible at all.
After Update OS deployer fails last reboot
I am wondering if anyone else is experiencing an issue were the last reboot when deploying an image is failing, because it is timing out. We just recently updated to our Endpoint server to the latest build 11.3.2416.30. This issue wasn't present until
Add MB, GB disk thresholds to Quick Configuration Wizard
The Quick Configuration Wizard is limited to % Partition space. There should be an option to use the QCW on MB, GB volumes as well. It would give a lot more flexibility to applying granular thresholds, especially to Linux hosts, without using the Template
Linux Disk Space Monitoring
We are currently using CLI to monitor disk usage on our RHEL environment. The problem is it adds ALL volumes then even the relatively useless ones like usr, boot, dev, etc. This makes it difficult to have a threshold monitor because it gets applied to
ADAudit Plus is died?
Hello ADAP team. I note that ADAP was last updated more than 2 months ago. Other ME products are more active and are updated very often) Also i cant find any roadmap( Perhaps ADAP is a discontinued product?
ADSelfService Plus build 6507 released with a bug fix
Hello Everyone, ADSelfService Plus build 6507 has been released with the following issue fix: Issue Fixed: A memory leak issue caused while decrypting the password sent by the password sync agent. How do I update to this build? Update using the service
Feature Request - Password Sync Agent Status
Hi, I set up all the Password Sync Agents on the domain controllers but it looks like there is nothing in the portal to show the status of the agent. It would be very helpful if we could see the communication status of the agents on each DC and also set
OpManager - Observability & Dashboards
Dear Team, do you have any plans to improve Observability & Dashboards of Opmanager? Currently OpManager is "oldschool" monitoring system where is absent modern views and dashboards about infrastructure state. Could you internally discus about adding/changing
Email responses to tickets
Good Morning, I am looking for a way to have the correct signature name appear in a ticket email response rather than just the default technician assigned to said ticket. For example. I have a technician, a ticket is assigned to her. I reply to the ticket
AD Group Import/sync removing users
My AD group sync is removing all but 1 user of the 40 that are in the group, this had been working previously. i tried manually add the user to the user group in PMP but the sync removes them. Are there any required AD fields that PMP checks to determine
ManageEngine is recognized in the first-ever 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring
We are happy to announce that ManageEngine has been recognized in the inaugural 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring! The Gartner® Magic Quadrant™ for Digital Experience Monitoring is targeted at leaders seeking to deliver a
Transfer a file on Linux resources.
I would like to know how to transfer files across both channels on Linux resources. I can upload, but how do I download?
ME SDP is too slow
Is there any deployment/upgrade ongoing? Our SDP instance is so slow that the Change Record Created is not starting the workflow. Users are also experiencing delays. Same problem was encountered yesterday regarding slowness. Other sites aside from SDP
Establishing a session without a saved password
Is it possible to establish an SSH connection and then enter the username and password in the terminal? I want the session to be established without saving the password and then each person enters their username and password in the terminal so that if
Mot avec caractère spéciaux et accent
Bonjour à tous, Nous avons importé des données via fichier csv sur la base de données actifs de servicedesk plus. Nous avons créé un champ et lorsqu'on importe le fichier, les mots avec accent et caractères spéciaux ne s'affichent pas normalement comme
Ajout tâche dans projet par un team member
Bonjour à tous, Nous avons créé un projet sous servicedesk plus, c'est un chef de projet qui l'a créé. Actuellement, le chef de projet a changé et le développeur qui est dans le projet souhaite pouvoir créé des tâche dans le projet. Avant c'est le chef
Converting Last Agent Scan to Date/Time - SQL
I have tried all of these and the last scan date shows as 1970... what am i doing wrong? SELECT [WORKSTATIONID], [LASTAGENTSCANTIME], DATEADD(ms, ServiceDesk.dbo.SystemInfo.LASTAGENTSCANTIME / 86400000, ServiceDesk.dbo.SystemInfo.LASTAGENTSCANTIME / 86400000
set folder and file permission
I have followed the instructions, I ran the process successfully, it completed without issue, but the warning never seems to go away, am I missing a step that is not listed somewhere?
Malware Protection showing yet to be enabled
Hello everyone, I've been experiencing an issue with my malware and antivirus from Endpoint Central. It indicates that it is "yet to be enabled," even though I've previously used it on all these machines. I also noticed that the Mobile Device tab shows
How to modify an existing group / change membership
Hi All, I did not find a possibility to change the membership (member or memberof) of AD groups. Anyone here, who already found a way to do that by using the AP? Alex
Facing Issues with Android Tablets and Pitstop ManageEngine ServiceDesk Plus v12.2 — Any Advice?
Hello everyone, I’m currently experiencing some frustrating issues with my Android tablets while using Pitstop ManageEngine ServiceDesk Plus v12.2, and I’m reaching out to see if anyone in the community can offer some advice. Recently, I’ve noticed that
On Form Submit Rule Query - Duplication
Hi, I have a On Form Submit Execute Script rule to update the ticket description. However when the Requester is submitting the ticket it appears to apply it twice, the initial and then again after it's shown the Suggestions pop up. This duplicates the
Need report showing servers and relationships to business service and environemnt
How can I create a list of servers with their relationships to Business Services and Environments? For example: CI Name CI Type Business Service Environment
Request View Export not working
Since upgrade to 14760, unable to Export the Request view If you go to Requests - Actions - Export Requests, even if the queue view criteria has 49 requests the csv export shows error 'No data available to generate the report for the given criteria ...'
Looking for Free Tools for Comprehensive On-Page SEO Analysis for eCommerce Sites
Hi everyone, I'm currently managing an eCommerce site and am looking to improve its on-page SEO. I've been researching various tools that can provide a thorough analysis, but many of the highly recommended ones come with a hefty price tag. Does anyone
Can I monitor specific SEO campaigns or keyword performance using custom dashboards in Analytics Plus?
Hi all, I’m currently managing a few SEO campaigns and would like to streamline how I monitor the performance of specific keywords. Does anyone know if Analytics Plus allows for custom dashboards to track keyword performance and SEO metrics? I’m trying
CMDB - downtime module more functionality
The CMBD - Business Service - downtime module is missing important functionality. We propose that reports can be obtained from this data, at least in tabular format. As in the rest of the modules. The view should allow filtering dates to be entered to
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
Exchange Reporter Plus build 5719 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5719. Enhancements: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now
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