Manage Engine - Unmanaged Pool
Can we extract the list from unmanaged pool list? Or do i need to add into SOM then only i can extract?
Notify requester when technician is absent
Hello We would like to notify the user, if they follow up a ticket with a reply, that the technician is absent, if the technician is marked on-leave in the scheduler. We can do this through Notification Custom Triggers, but the option to select if technician
[Tips & Tricks] Sending specific logs to the ADSelfService Plus Support team
While troubleshooting a issue raised by you, the ADSelfService Plus support team might request your log files for technical analysis. You can send the log files either directly from the ADSelfService Plus portal or by uploading it manually to the our
Création de champ dans Actifs
Bonjour, Nous souhaiterions savoir comment créer des champs pour les types d'actifs sur servicedesk plus, Par exemple dans Network, ajouter d'autres champs comme "opérateur". Nous avons créeé les champs ici mais ils ne s'affichent pas dans les champs
Can I include vendor details in maintenance tasks
I am creating maintenance tasks for our servicing and would like to have the contact details of the required vendor populated into the service request so the technician who gets the ticket has the necessary information to book the service in.
What has been your overall experience using ManageEngine software on an Intel Evo laptop?
Hello everyone, I recently started using an Intel Evo laptop to run ManageEngine software for my IT management needs, and I’d love to hear about your experiences. So far, I've found the performance to be quite impressive, especially with multitasking
OS Deployment On Different Server
Is it possible to run OS Deployment on another server other than the main EC installation server. We want to try and reduce the amount of load on the main server if at all possible.
Import Solutions from XLSX or CSV
We're moving from Service Now to ServiceDesk Plus and I'd like to Import Solutions from XLSX or CSV files. Can I download a mass report from Service Now, import it to ServiceDesk Plus, and create individual Solutions?
Allow normal agents to access the end-user portal
It would be helpful if normal agents could access the end-user portal in the same way a normal user does, so they can review templates, check the end-user experience, see solutions, etc. Just needs a menu option or button somewhere on the agent screens
Endpoint Central SQL DB Migration
Hi everyone, We want to migrate endpoint central SQL DB to a new SQL Instance. Our current DB runs in SQL Server 2016 (130) compatibility level and we want to migrate it to SQL Server 2019 (150) comp level. Does the application support it? Best Regards,
Computers missing software
Is there a way to get a report to show computers that don't have a specific piece of software on them? This would help with identifying software that needs to be installed.
Tâche obligatoire avant résolution ticket
Bonjour à tous, Nous souhaiterions savoir s'il vous plaît, s'il est possible sur servicedesk d'obliger les techniciens à ajouter des tâches avant de modifier l'atat d'une demande en "Résolue"? Donc il ne peut pas modifier l'état s'il n'y a pas de tâche
Innovar el sistema de autopiloto de Tesla a un nivel 3 a 4
Es importante planificar las herramientas, tecnologias y funcionamientos a desarrollarse.
Microsoft 365 Azure Active Directory User Reports - Groups for User
Would like to see what M365 groups/dls a specific user is in through ADManager, Microsoft 365 tab. Similar to AD Reports > User Reports > Nested Reports > Groups for Users
Show All Assets Inside Drop Down Box of Request Details View
Whenever a requester is selected when filling out a request template, and then you go into the assets list right under it, you have to check a box "Show All Assets". I want this field to already show all assets automatically without having to check that
Map "Reporting to" field to Head Department during import users from Active Directory
Hi, I want to get and set Head Department automatically during import users from AD. I think if you map "reporting to" to head department or other organization role, my problem solved. I think it's very good to prevent update manually and store old data and prevent from mistake workflow in request catalog. Thanks
Google fixes several high severity vulnerabilities in its Chrome 130.0.6723.91/.921 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 130.0.6723.91/.921 for Windows and Mac, and 130.0.6723.91 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY
Google fixes several high severity vulnerabilities in its Chrome 130.0.6723.91/.921 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 130.0.6723.91/.921 for Windows and Mac, and 130.0.6723.91 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY
Google fixes several high severity vulnerabilities in its Chrome 130.0.6723.91/.921 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 130.0.6723.91/.921 for Windows and Mac, and 130.0.6723.91 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY
Modifier champ dans modèle de tâche
Bonjour à tous, Nous avons eu un souci sur le modèle de tâche sur servicedesk plus, en fait le cahmp coût supplémentaire est devenu obligatoire lorsqu'on remplie le modèle comme le montre l'image ci-dessous, nous souhaiterions savoir où est ce que nous
Posibles fallos encontrados
Desarrollalo con suma urgencia, a todos los miembros.
Cant repair or modify msi application
Hello, I'm having a real problem. I've been pushing applications from endpointcenral to my devices with .msi files created from templates provided by ManageEngine. I've noticed that on the computer, I can't modify or repair de application installed because
Limit request status to specific groups
Is there a way to limit certain request statuses to specific groups? For example, one group needs a status of "Awaiting Invoice Payment"; however, other groups have no need for this. To avoid using the wrong ticket status while also keeping the status
Статус "Отменён"
Уважаемая техническая поддержка, доброго дня. Вопрос, можно ли настроить SDP так, чтобы при выборе статуса "Отменён" закрывались или отменялись задачи внутри заявки? Заранее спасибо!
Cycle de vie : La version publiée ne peut pas être modifiée
Bonjour, Nous souhaiterions modifier un cycle de vie et nous avons ajouter le défault request dans les modèles associés. Mais là, nous ne pouvosn plus modifier ou désactiver la règle de cyccle de vie. Il y a une erreur : La version publiée ne peut pas
UNABLE TO LOAD LICENSE
Encountering this error kindly assist: Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\Program Files\ManageEngine\OpManagerCentral\bin>shutdown.bat C:\Program Files\ManageEngine\OpManagerCentral\bin>stopPGSQL.bat
Low memory detected on Log360's elasticsearch
Hi , I have a problem with EventLog Analyzer: Low memory detected on Log360's elasticsearch, increase the memory to at least 7 GB. Can you help me solve this problem?
Cisco ISR 1100 SDWAN SNMP template usage problem
I'm trying to associate our SNMP v3 credentials that we used without problems, to new devices and new device models. Cisco 1120 ISR with SDWAN is in question, properly configured with SNMP v3 credentials, we see traffic from opmanager to end devices,
Syslog Rule not working
Hey, we want OpManager to create alarms/events when receiving specific syslog messages sent by Palo Alto Networks Firewalls. Incoming syslog messages can be observed however the corresponding syslog rule won't trigger any event. Regex experience is limited
Gestion congé
Bonjour à tous, je souhaiterais savoir comment on peut faire une demande et plannificationd e congé sur servicedesk plus s'il vous plaît? De mon côté, je ne vois que les types de congé. Cordialement,
Ajout menu "Tâches" dans maintenance
Bonjour, Nous souhaiterions savoir comment ajouter un menu "Tâches" dans le menu Maintenance de servicedesk plus afin que les techniciens puissent ajouter des tâches dans les demandes Maintenance. Exemple sur la photo ci-dessous : Si quelqu'un a déjà
Force Update App with New Keystore on MobileEngine MDM without Losing Offline Data
Hello MobileEngine Support, We need assistance with updating an app on devices enrolled in MobileEngine MDM. Due to a lost keystore, we can no longer sign the app with the original certificate, which prevents us from updating the app directly. Here are
Consultation on Workflow
Hello,May I ask if there is support for closed-loop workflow? At present, the indications of each module cannot be connected.
Remplir champ actif lors de la résolution d'une demande
Bonjour à tous, Nous souhaiterions obliger les techniciens à remplir les actifs concernés quand il modifie l'état d'une demande en "Résolue", donc l'éat ne change pas si l'actif n'est pas rempli. Voici la configuration que j'ai fait mais ne marche pas
User Licences
Hello, I already searched in this forum but didn't find the answer. We want to manage all licenses in ManageEngine to have an overview of which we have and what users are assigned to the licenses. If a user stops working in the company, we want an overview
Help with ADManager PLus and Azure
Hello , is it possible to add users to Azure only groups through ADMP ??? if so what would i need for this ? thank you !
Chrome cookie bug?
Hello, On a regular basis when our users want to login with Chrome they no longer can select which domain they want to logon to. All they see is local authentication. We discovered it's a cookie issue. So our advice is to delete the SDPMSP website cookie. Further investigating which cookie causes this problem, I discovered it's a cookie called cli: When we delete this cookie, the domain is selectable. Is this a known issue? Kind regards, Kerim Berkeveld
Template - Move input from Resource Info to Description
I would like to take the answers from Resource Info that the end user inputs into a template/form and use it to fill the description field. Is this something I can accomplish with a custom script, perhaps using the CS.dataStore.get and CS.dataStore.set
Deactive License
Hello, I want to make a new fresh server for opmanager, should i deactivate the license on old server? How i can do this?
Updating client-side data
Hello, I have a custom function that checks if all tasks are completed and advances the stage automatically. The data in the call is changed, but the user's view is not updated, unless he refreshes the page manually. Is there any way to make the data
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