Hi there,

We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2025 series.

In this episode, you will learn how to set up essential configurations, account-specific customizations, and automations to efficiently get your MSP operations up and running with ServiceDesk Plus MSP.

In this episode, we'll discuss how to:

• Set up your MSP's basic information, such as organization details, leave types, and currency.

• Onboard accounts and their respective end users into the application.

• Set up mail server settings and spam filters.

• Customize basic help desk configurations, like category, priority, and urgency.

• Configure automations, like business rules, SLAs, and technician auto-assign.

At the end of the session, you'll be able to ensure that the fundamentals of your ServiceDesk Plus MSP installation are configured to support the requirements of your customers.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Save your spot today! 

Date: May. 29, 2025

Time: 11am BST | 11am CDT
Duration: 60 min.

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Aditya