Updating client-side data
Hello, I have a custom function that checks if all tasks are completed and advances the stage automatically. The data in the call is changed, but the user's view is not updated, unless he refreshes the page manually. Is there any way to make the data
[Error] Automatically changing create time
Hi team, Currently, I am seeing the create time change error again when add task to request. and I am sure that the user does not have permission to change that field. I noticed that this error takes the create time according to the Schedule start date
Remote Control with Manage engine UEMS Remote control msi doesnt work
Hi i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up with download component appers. every time. it dosent matter if i installed every time. i cant remote control anything
set Change to "Completed" at "Implementation" stage by "Implementer" who does not have the Change Manager or Change Approver role
Hi all, we currently have "Implementers" of Changes who are unable to set changes to Completed at the Implementation stage. the knowledge base here https://www.manageengine.com/products/service-desk-msp/help/adminguide/change/implementation/move_change_im.html
How to change On-Behalf-Of in active request?
Requesters sometimes enter incorrect On-Behalf-Of recipients in requests, or it needs to be changed for another reason. This in however not available to edit, greyed out. Is there a way to change the On-behalf-Of user once the request is initially g
Make some changes in the account.
Hello, I have a Standard free license and I am the last survivor of the company and I would like to change logos and delete users. I have not admin rights to do it. After contacting your patners support I have to rise the ticket here. How can get admin
Remove clarification option in approval process
I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can
Why are so many Logs generated in the ColDB folder
I am using Analytics Plus version 5.1.50. Unfortunately, the software generates a large number of logs daily in the folder below, which have reached up to 70GB over the course of a few months, filling up the drive where the program is installed. I haven't
Cannot log in via mobile app
Hi there, We have Microsoft SSO enabled on our instance, but for some reason, when we try to log into the mobile app, we get "An error occurred" and "Zoho Sign-in has been blocked". Can't see anything online to resolve this, I'm sure it's some setting
Upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud. Enhancements Integration Azure DevOps Integration Integrate ServiceDesk Plus Cloud with Azure DevOps to attach or create
Is there a new instance type for AE Cloud integrated with SDPOnDemand?
Question: Found a possibility in the SDP OnDemand UI to set up a new instance in SDP OnDemand with AE functionality, which is news to me. Anyone who has more info on this and what functionality to expect? Unable to find any information on this in Admin
Enhancements and Fixes in EventLog Analyzer's new build!
The latest release in ManageEngine EventLog Analyzer includes important enhancements and fixes. Enhancement: The bundled PostgreSQL version has been upgraded to 14.12. Check out the full release notes here. Highlights from other recent EventLog Analyzer
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
[Tips & Tricks] Removing old logs and database backups from ADSelfService Plus
You can configure ADSelfService Plus to delete outdated log files and and database backups after a specified amount of time, to automatically declutter your files and free-up disk space. Please follow the instructions below to configure automatic file
Rotate the logon background image from a list
Hi, a customer wish, if possible, to pick a random background image from a list. I've found this script and customized: <script> const images = [ 'url("/custom/login/Sfondo-bottiglia.jpg")', 'url("/custom/login/DJI_0585_small.jpg")', ]; // Function to
Database schema
Hi all, My colleague & I are very new to SD+ & are trying to get to grips with the analytics reporting tool. There are obviously quite a few tables that exist & we are trying to create some new reports but it would be really useful if we could see a database
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Get Lookup Field and update Description Field
Hello, I'm trying to update the description field using this script on Field Change: // Retrieve initial values of fields var employee_name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); var responsible = $CS.getValue("WorkOrder_Fields_UDF_CHAR4"); var
Roaming Computer Imaging
Is it possible to Image a roaming computer ? I get as far as selecting the image repository. The error says the computer cannot find the path Agent troubleshooting on the computer does not show any errors. I tried adding the repository server to the host
Task Approver(s)
Hola, buenas tardes, Estamos utilizando la solución Service Desk Plus Cloud y estamos buscando configurar el sistema para que las tareas de una solicitud solo se asignen a los equipos de los técnicos una vez que la solicitud haya sido aprobada. De lo
SharePoint Manager Plus build 4503 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4503. The new build supports the following: Issues fixed: An issue in applying AD360 license in SharePoint Manager Plus has been fixed. An issue that displayed
ADSelfService Plus' build 6506 released with bug fixes
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6506, with the following issue fixes: Issue Fixes An issue that caused users' sessions to expire during the password reset process has now been fixed. This issue occurred
Setup Mail Fetching alerts when more than 1
Hello We are using Servicedesk Plus version 14750. We are looking at trying to implement something that will let us know if the mail fetching count is ever above a certain number, say 5 as an example as recently we have had some issues with certain emails
"Stop system app" is not working?
Hi! I am using MDM for an Android Samsung Knox phone, I already restricted the option "Stop system app" in the Profile -> Restriction -> Application. But after it was deployed to the phone, when I checked, so many system apps still can press "Force stop"
Servivedesk Plus and Microsoft Copilot
Hi! Are there any plans to build an agent to bring Servicedesk Plus into Copilot for Microsoft 365?
Solution keywords?
What is the use case for the Solution "Keywords" field? It does not work with searches, so I am not sure of the purpose.
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
bell notification for approval clarification
hey guys i noticed there is no bell notification for approval notification . and it makes it so easy to miss . is there any way to activate it or do you have any scripts to help me send a bell notification for it ? thanx in advanced
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14830 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14830. Behavior Change: SDPMSP-23057 : Billing Contract V3 APIs have been added to the REST API documentation tool. Click here to know more. We did a couple
ManageEngine Supportcenter Plus - version 14.8 - Build - 14830 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14830. Behaviour Changes: SCP-3505 : From this release, the customer portal will show only the latest announcements. Earlier, all announcements including the past
deleted SSL certificate
how to desable trusted communication ??
Endpoint Central Now Supports macOS 15 Sequoia
We’re excited to announce that Endpoint Central now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
After update, cannot select target systems for patching
After patching endpoint central up to 11.3.2428.16, I cannot do any patch deployment at all. The dialog comes up but I cannot select any targets. I have restarted EC and my server.
Script not working
Hi I try to automatically set requester name for technician to avoid issue with missing names, I get this script here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-the-requester-field-as-logged-in-user But when i set it, i have a error
insert records into sql table from new user data
Hi is there a way to insert records into a sql table when using a template to create users ad account. Apologies if this has been answered already.
How to fetch Client Certificate details from URL monitoring -> HTTP configurations?
Hi Experts, I want to fetch the Client Certificate details (mainly the Certificate Name and it's expiry date) configured under HTTP configurations of URL monitoring. However, when I looked for the APIs exposed by APM for URL monitoring, I can not find
Where does "Centralised entitlements Overview Add-on" exist??
Hello As I read here: Get Quote AD Manager Plus has Backup and Recovery add-on and 3 different kind of Governance, Risk and Compliance add-on: 1- Identity Risk Assessment. 2- Access Certification Campaigns. 3- Centralised entitlements overview. 1- Idenity
ServiceDesk Plus Project Management Tracking Issues and Decisions
It would be useful for us to track barriers, issues and decisions holding up projects, as well as risks as in a risk register. As a workaround, we created two task types Issues and Decisions using comments primarily for Issue resolution and and point
Rôle utilisateur -> technicien SDGuest
Bonjour à tous, Pour pouvoir utiliser le planificateur de congé, nous souhaiterions changer les simples utilisateurs en technicien mais avec un accès restreint sans les mentions marqué en jaune dans l'image ci-dessous. L'idée c'est laisser les collaborateurs
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