Can I use Request Timer to delay starting the End of Service SLA clock?
Hello,
I want to have the End of Service SLA clock start 2 business days prior to the staff member's Last Day of Work.
Can Request Timer be used to do this?
Today almost all of our End of Service Requests breach their SLA as these requests are often submitted several weeks prior to the Last Day of Work.
I want to have the End of Service SLA clock start 2 business days prior to the staff member's Last Day of Work.
Can Request Timer be used to do this?
Today almost all of our End of Service Requests breach their SLA as these requests are often submitted several weeks prior to the Last Day of Work.
Topic Participants
Shawn
Dinesh Bhaskaran
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