Hi all,

If I enable the automated close feature in Service Desk, will it only affect new requests, or will it close all past tickets that are set to Resolved?

This will be important for me to know, we have a large number of requests with the resolved status and if they're all suddenly set to closed, users will be spammed with closure notification emails (if I don't turn them off, but that's not ideal).

Thanks in advance.

L8r.