Adobe Application
Hello everyone, I've been having a problem for a few days, Adobe Application Manager is missing or damaged - can anyone tell me how to fix this?
NBAR Status is show disabled but can view Layer-7 application
I noticed that the "NBAR Configuration" page on my device displays "Disabled" under NBAR Status, but there is traffic being shown on the Layer-7 application page. Can you help me understand why this is happening and what steps I can take to fix it? Thank
Is it possible to customize the dashboard in EndPoint Central?
I would like to customize the dashboard in my Endpoint Central portal. Is this possible? If not can this option be added?
Download old version of ServiceDesk Plus
Hello everyone, I need to migrate ServiceDesk Plus from 32 bits to 64 bits. So Im trying to download the installer version 64bits 13.0 build 13007. Where can I get it?
Move all past and present ticket to new account
All our Technicians have two accounts. Their regular corporate account they do all their normal corporate functions on and a privileged account they use for administrative rights when working on equipment. Right now all the technician accounts in our
Cost of service - reports
Hi, I am interested to understand where we can use Service cost attribute: There is an option to define cost per each service. Is there any report that can show us total cost per closed requests?
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
How to GET attachments under Request module?
Is it really naive to ask about: SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module. I have tried two times by Menage Engine Support with same question. Specially interessting was how to GET an attachment within REST API. So at the second time I have asked directly: How to GET attachments under Request module? And the answer was : Please refer the below link https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Attachment
Assign trial license, until the renewal is completed.
El cliente está en la fase de renovación de la licencia, pero necesitamos asignar una versión de prueba para que el cliente no pierda el acceso.
Can't GET "View all requests" on POSTMAN
I'm struggling to obtain the View All Requests on the API Doc through POSTMAN, however, it works fine on the document itself when I test it. https://support.altiatech.com/SetUpWizard.do?forwardTo=apidoc As you can see here, this syntax works fine, and
XML Schema Error 14910
Hello, after updating to 14910 I am receiving the attached XML Schema error and I am unable to start the helpdesk. Please help.
OS Deployment
Please can someone clarify if it is possible to push a new OS image to a device that is NOT on the same network as the Endpoint Central server. The scenario could be that I have a home worker with a device with the EC agent installed and I need to replace
Add Columns to "Search AD Objects"
Hello, Currently the "Search AD Objects" features only returns 4 columns (Name, ObjectClass, DN, and Domain Name). This is not very useful when searching for other attributes such as the SAMAccountname to check for all users with Martinez, for example. Can you add more columns or allow the user to select which columns appear? Here is a screenshot:
Report - users with 'all request' (requester allowed to view)
Hi, I need to make a report of all users who have permission to view all requests (not just their own). Anyone can help? ;)
How to Auto. populate selected User Email Address on Request Additional Field?
Dear All, We are populating the Employee Display name along with its internal ID on the Request Additional Fields. Once the Employee is selected, how we can also set its Email address on another Request Additonal Field? We are using below script to populate
Adding Servers to End Point Central while limiting access
Hello, I have been an End Point Central customer for many years now, all of my user endpoints are managed here. I am now trying to expand features like Patch Management to my Servers. The first thing I want to do is separate the Servers from view of my
Accessing 'Last logon user' using API
Hi everyone. When I query the SoM Computers URI in Endpoint Central I get a lot of info including the 'logged on users' but I need to fetch or query the 'Last logon user'. Is this possible? Can I add fields/columns to the output? Thanks. Regards, Mi
Tomcat CVE-2025-24813, CVSS 9.8
Hello, Tomcat has a critical vulnerability that has been fixed in 9.0.99. However, as far as I can tell, our Endpoint Central 11.4.2500.18 still uses 9.0.91 (last updated in build 11.3.2440.01). Any plans to release an update soon? Many thanks in advance.
Anti Virus Exclusions for Desktop Central - Server and Client
Looking all the exclusion required for Endpoint central product.
service stops immediately after database restore
Dear Support Team, I am experiencing a critical issue with AdManager Plus v8 after attempting to restore a database. The service stops immediately after starting Error in wrapper Logs: INFO | jvm 1 | 2025/03/29 23:02:35 | Modules already Populated INFO
Default requester view permissions
Is there a way to default all new requesters to be able to view all requests? The default seems to be to let them view only their own requests, and I'd rather not have to update this every time a new users is added.
Updating Office Locations of Employees
We are standardizing office location names for employees in AzureAD / Entra. I would like to know impacts of this change as tickets and assets are associated to users via "Sites". Sites are generated via Office Location for Requesters. So If we change
SDP + Endpoint Central + Active
Hello everyone. There is an SDP server, Endpoint Central was recently installed on it and integrated with SDP before installation. Endpoint Central has configured and made all the necessary API settings When you log into the "Inventory" tab in Endpoint
Endpoint central debug mode on server
Our server has been down for 2 days and the last thing I got from support was late last night and the asked for some .crt files but in debug version. I asked them to explain how to do that and still nothing back from them. I have been a customer for 13
SDP (Cloud) and Azure DevOps bi-directional updates and ability to create ADO Work Items through SDP
I am looking for something akin to this, https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration or https://dev.azure.com/HackSys-dev/ManageEngine%20-%20ServiceDesk%20Plus/_git/Scripts but written for SDP (Cloud), so in Deluge.
Register for the OpManager training webinar today!
Get a complete overview of OpManager's features, functionalities, and best practices by attending the free training webinar series on April 15, 22, and 29! What's in store? This free training is structured into a three-part webinar series that walks you
Changes on Approval API
Hi, Team, Since I upgraded my SDP to recent versions (14.940 and 14.950), I have a warning message in all request custom functions: If you copy the request function code into a global function, there is no warning displayed. What is going on? Thanks.
Android standard apps
Hello everyone, I would like to create a setting or profile to uninstall all the apps installed by default in the Android operating system. However, they should be able to be installed via the Play Store if required, i.e. I don't want to put them on the
ASSET PROBLEM
Dear team we are using ServiceDesk plus. we are trying to import non-it assets via csv. before to do this, we deleted all assets. but when we try to import it says . we are sure about that we deleted all assets. to be sure we need script which will purge
Scheduled Reports loading in infinity, on specific technician account
I am an admin and technician i SD+ We Run Postgres I have set up a couple of scheduled reports for that should show up in "All scheduled reports" It does work for other admins but not for me. When i klick Reports - Showing: scheduled reports, it begins
Hide selected relationship on a CMDB Business View
In several occasions, a CI can serve several services or systems. For example, a business view of SD-WAN consists of Network Firewall connecting different ISP, Networks, and SD-WAN. In different business view, a public-facing website depends on the same
CVE-2025-26633: The Actively Exploited Zero-day Vulnerability
CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a
Get rid of ADs in Endpoint Central
How do we permanently get rid of all the ADs always trying to get us to upgrade? Feel like the program is freeware with about of ADs trying to get us to pay to upgrade.
Error in bulk updates with CSV
Hi, using the Modify User tool in a Orchestration Template fails with "Search returns more than 1 value". Trying to use the Modify Bulk Users function results in "Cannot retrieve object from AD - Object does not exist or Access denied. In both the Query
AD Manager Plus - Restricting Groups or templates
I am trying to restrict a role to only creating Distribution groups, not security. I can create a template but they still have the "system template" which allows them to select Security for group type. How can I restrict access to the System template
Deploy Bulk Software Once a Computer has been approved and scanned
Is there a way to deploy bulk software to a computer that just got into Endpoint Central? So I install Endpoint Central on a computer, I Approve it, and now would there be a way to deploy a group of software packages to that computer automatically?
Failed to Update ServiceDesk from 14600 to 14830
Hi, I am trying to update service desk from version 14600 to 14830 by following the instruction from https://www.manageengine.com/products/service-desk/on-premises/service-packs.html but the update always failed at migrating constrains and indexes (around
Support custom lookup fields from CMDB in beta Power BI connector
Our organization is using the ServiceDesk Plus Cloud CMDB for tracking our various software applications, etc. and we're also using the beta Power BI connector extensively for reporting. Our application CIs include two multi-select lookup fields to identify
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
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