The system TPM version is not compatible with Windows 11. (50010
Hi, my systems don’t support TPM. I want to update them via ManageEngine, but I received the following error: "The system TPM version is not compatible with Windows 11. (50010)" Is there any way to bypass this issue?
Can I just have patches delivered to a server but not install them?
We have a group of servers that need to be patched manually because of the need to coordinate the restarts with other servers. Is there a way to automatically deliver the patches that have been approved to the server but not install them. So, they will
SAML and MFA
Hi, I just set up SAML (using Entra) to log in to Patch Manager. This works fine. After authenticating against our Entra environment, we're still prompted for MFA by Zoho. Since we already have MFA on Entra, this is not all that useful. Can we turn off
Error - no more patchscanning of linux clients
Hello dear support team, From yesterday to today, without an update or anything similar, I'm no longer able to scan a Linux client. The patch scan fails. Restarting or shutting down works, so the agent can communicate. Everything works as usual on Windows
Using API to create requests
I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
Desktop Central Configuration Priority/Dependency
Is it possible to set priority or dependency on desktop central configurations? For instance, I have 3 configurations that I want to be applied in a specific order, and only if the previous one was successful.
Multiple SAML Identity Providers
Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP
High Availability Licensing and Server Support for ManageEngine Products
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Audit Plus Exchange Reporter AD Manager Endpoint Central ServiceDesk Self-Service Portal Specifically, I would like to know: Does setting up
AD Manager plus browser tittle change
Follow The below steps: Step1 : Stop the product Step2 : Backup The ADManager Plus\resources\adsm folder. Step3 : Replace the files from the Patch folder to inside ADManager Plus\resources\adsm\ Step4 : Start the Product and check.
Find all computers that have a specific file
Hi. I'm using Manage Engine on a network. I want to find all computers that have a certain file. I know that there is a script called `IsFileExist` for this purpose. When I run this script, a message is displayed on all network computers that specifies
Look up a group based on technician selected
Currently we select a group and it pre-populates the group members. It would be a great idea to do reverse lookup. Selecting a technician and then the group field populates with only the groups the technician selected is in. Sometimes technicians forget
Custom Naming format for Logon name using email address
Hi, I'm struggling to figure out how to automate the population of the Logon name for a user account in a template by basing it on their email address. I cannot seem to figure out the custom naming format syntax I need to set the logon name for a user
The update script ADSelfService Plus
Hi! Is it possible to automatically find a new update and install it? I'd like to automate the process. The Powershell script issues an error during execution, I suspect that the Update Manager cannot take the .ppm update file. Write-Log "Launching the
ServiceDesk Plus Solutions Template
Is there a way to edit a Solutions template in SDP? If so, can someone point me where that ability is - I cannot find it.
Error upgrade from 14960 to 14970
Hi everyone, I have error when upgrade to the last patch version 14970. What can I do? Thank you.
Unable to start servicedesk after patching
Hi, I had service desk plus onpremise, v13.0, and wanted to upgrade to the last version. Unfortunately during patching something goes wrong, and now won't start and give this errorr message. Error code 10005 Previous patch not applied properly,hence contact
Suggestions for Improving PitStop Experience on High-Performance Systems
Hello PitStop Community, I've been actively using ManageEngine PitStop to monitor and manage a variety of endpoints and network services within our infrastructure. The platform has been incredibly helpful with its integrated tools and real-time troubleshooting
[Exclusive Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, If your ITSM team is dealing with: Alarm fatigue from constant unnecessary alarms Outdated CMDBs causing audit risks Manual workflows slowing down resolutions Limited visibility into asset relationships Incidents only addressed after users are
Allow technician to select a Conversation as First Response
Some users will email several people, and CC Servicedesk. If one of the people replies all and the ticket is appended with the reply, the technician should be able to mark the email received to the conversations as the first response, as you can with
How find Master key password for MSSQL?
Hi, In ManageEngine ServiceDesk Plus v14.7, I am trying to migrate the database to MSSQL. During this process, I see "Master Key Password". I successfully connected to MSSQL using the default master key password, but I do not know the password yet. Where
Unable to connect to mail server. Check configurations and try again.
Scan Failed
unable to Scan Assets
Has anyone ran the service with MSAs?
Hello everyone! Just seeing if anyone has ever ran ADManager Plus with a MSA or swapped to one. We currently run the program as a service account (basically a user account) and its been running fine for two years. What we want to do is swap to a MSA but
How DNS-DHCP-IPAM (DDI) solutions optimize education network infrastructures- DDI Central webinar on 13th June
Join us for an engaging webinar on the critical role of DNS, DHCP, and IPAM (DDI) solutions in enhancing control, visibility, efficiency, security, resilience, and adaptability within interconnected education networks. As educational environments increasingly
Script to set additional field of request from requester field
Hello everyone, i would like to have a script that, on form creation, populate an additional field of the request with the same value of an additional field of the requester. I have configured the form rule on creation and added custom action "execute
Auto Tag for reopened tickets
Hello everyone, We've recently encountered an issue where reopened tickets are incorrectly going overdue, even after they've been resolved and completed. Our manager suggested creating an automation that automatically tags a ticket with "reopened" whenever
[Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, Is your ITSM team still grappling with: Endless alarm noise causing fatigue Outdated CMDBs causing audit headaches Manual workflows slowing down resolution times Poor visibility into asset dependencies Reactive incident handling We’ve got the
Change Management - Comment
Is it possible to include the approval level 'comment' to the workflow Notification mails? As a comment is mandatory to when approving/denying; the added comment should be visible in Notification as it could contains important remarks.
Capitronbank ntp issue
Our clock is not matching our country’s clock. We tried to fix our ntp but not working.
[ManageEngine FSO Roadshow - South Africa] Learn to shift to a proactive IT through Full-Stack Observability and reduce IT management complexities.
South Africa's CIOs are embracing technology to drive resilience and growth post-pandemic, says IDC. But traditional IT operations are falling short—reactive tactics, poor visibility, and complex systems are slowing progress. Join us at our South Africa
Upgrade to Windows 11 version 24H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2024 update (version 24H2) for Windows 11. This is the major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in Windows
Filters available in searches
Noticed that my filters don't follow along when in different modules, even if the same columns are selected. For example, setting a filter in inventory > computers with scanned computers selected, which to all computers. filter is not available.
Assets in Request
Dear Support Team, I am writing to report an issue related to asset display in Servicedesk Plus (Bild 14970). The problem is as follows: When an initiator creates a ticket via email, the ticket appears on the portal correctly. However, in the Assets section
Query Strings
When we click on Home->Assets (and under All My Assets)->Printers (or any asset), we are directed to the following and do not see the entire product listing of printers (or specified asset). Type=Printer However, when we click on the Assets tab at the top and then click on Printers in the resources area, we are directed to the following which does show the entire product listing of printers. TypeID=3&Type=Printer I was informed that this was fixed in 7013 and so we are now running the latest patch
Report of users who are in the local Administrator group
How do I get a list of all users who are in the local admin group on their desktop?
Restrict technics from editing requests
Good day. Is it a way to restrics technics from editing requests ? I mean base fields like urgency etc . They need to be able to answer\close requests only.
REST API for MSP
Dears, I'm in trouble with REST API documentation for MSP version, because link "Developer Space" --> API --> Documentation redirects to standard API which doesn't contain "accounts" endpoint url. I found some other topic that refers to https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html
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Unable to connect to mail server. Check configurations and try again.
Technician requests
How can I auto-assign a request to the requester when they are a technician?"
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