Ports
Hi there, I am sure this has been asked before but an curious as to why all these ports need to be open? Ports Protocols Services Direction 135 TCP RPC Inbound and outbound 389 TCP and UDP LDAP Inbound and outbound 636 TCP LDAP SSL Inbound and outbound 3268 TCP LDAP GC Inbound and outbound 3269 TCP LDAP GC SSL Inbound and outbound 88 TCP and UDP Kerberos Inbound and outbound 53 TCP and UDP DNS Inbound and outbound 445 TCP and UDP SMB Inbound and outbound 25 TCP SMTP Inbound and outbound 464 TCP and
Free edition email confirmation
Hello, I'm looking to use ADSelfService Plus free version for a limited temp project with ~25 users who will need to auth against a temp AD environment. ADSS will be internal-only, not public. Users will not be on AD bound machines, so I just need the
How to set Criteria for last update or comment greater than 10 days
how I can create a rule in the Service desk plus to send an email when status is equal "CustomerAction" AND last update or comment greater than 10 days? I saw the option to set the status, however I could no set the sencond condition for inactive over
How to: Azure Open AI Instead of ChatGPT integration (on-premise)
Hi, Some time ago i reached out to Servicedesk Plus support to ask if it was possible to use Azure Open AI instead of ChatGPT for the ChatGPT integration. They would look into it, but i feared it might take a while for them to develop. So i started making
Anyone using ServiceDesk Plus for Finance and running basic expense reports through application?
Our Finance department currently uses the application for processing requests, but we're moving them to their own instance and I'm wondering if anyone has utilized the application for something like processing basic expense report data?
Report column not available in summary
I must report mileage in my client worklog report but although the Mileage field (added as additional field) is not available in summary. Report was added in Custom / worklog module.
Setting up Twilio as SMS Gateway
Hi, I'm trying to set up Twilio as a SMS Gateway so that techicians are notified when a P1 ticket is raised. Anybody had any luck? These are the settings that are required and Twilio is set up correctly. Any help would be great. Thanks
Exchange Reporter Plus build 5721 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5721. Enhancement: The jQuery library used in the product has been updated from 1.9.1 to 3.5.1. How to update? Update using service pack. New to Exchange Reporter
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Wie lassen sich ManageEngine-Anwendungen in SAP-Lösungen für ein zentralisiertes IT-Management integrieren?
Hallo zusammen, Ich untersuche derzeit die Integration von ManageEngine-Anwendungen mit SAP-Losungen, um das zentralisierte IT-Management in meiner Organisation zu verbessern. Unsere Abhängigkeit von SAP für ERP und andere kritische Geschäftsprozesse
Change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Update / change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Change Request and Worklog ID sequence
Good morning Community, I would like to change Request and Worklog ID sequence: Request ID from 1 to 1635 Worklog ID from 1 to 3246 SDP On-Prem 1409 w/ PGSQL
How to Onboard Sophos XG Firewall to Firewall Analyzer using API
Hello Guys, May I know how should I onboard Sophos XG Firewall to Firewall Analyzer using API ?
Deploying two different versions of the same .ISO
Hello, We have over 50 clients and we are currently pushing Windows 11 to most of them. One of the clients wants a custom .ISO built but I can't figure out a way to deploy it while we are upgrading other clients with the standard .ISO. Does anyone have
Reset admin password
Guys, Just wondering how to reset the password for the default adselfservice 'admin' account. I think I set this when installing the product but don't remember! Cheers
ADSelfSevice Plus build 6511 fixes an account takeover vulnerability
Hello Everyone, ADSelfService Plus' latest build, 6511, has been released with the following issue fixes: Issue fixes An account takeover vulnerability (CVE-2025-1723) caused by session conflicts has been fixed. Learn more. The push notification certificate
Best Practices for Monitoring Data Center Operations with AdManager Plus - Any Advice?
Hello everyone, I’m currently looking for advice on the best practices for using AdManager Plus to monitor data center operations effectively. We are in the process of expanding our data center infrastructure and need a reliable tool to ensure smooth
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
Auto Create a PDF Shipping label.
The service Desk that I manage, looks after multiple businesses and brands, and we receive lots of returned items to the service desk, we have tried to get users to start putting ticket numbers on the packaging of returned items, and marking for the attention
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
What is considered 'Inactivity' within Service Desk Plus
We want to lower our inactivity timer within Service Desk Plus it's currently set to 6 hours. Great for Admins horrible for end users who change networks and don't sign out of their sessions. We want to know what is considered inactivity within service
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
SSO stopped after upgrade
Hi, Im having a problem with SSO (AD). This was working perfectly fine before upgrade then stopped working after the upgrade. current verioisn : 14.6 Build 14600
Problème de liaison entre un formulaire et un déclencheur
Bonjour, j'ai créer un formulaire personalisé,un déclencheur et un webhook dans mon environnement servicedesk Plus. j'ai relié mon déclencheur au webhook conserner sans problème et maintenant j'ai le problème de liaison de mon formulaire et le déclencheur
Auto-Share Request with $REPORTS_TO
Is there a way to auto share requests to a user's reporting to? That way manager's have an insight to what their subordinates are requesting/reporting. We have multiple managers for departments and instead of having the whole department we would like
Assigned IP Field in VPN Session report and others
Hi! VPN session report and similar reports shows assigned ip only for active connected users. Is it possible to store Assigned IP for disconnected users also? Now it shows blank field for disconnected users/ Mayb there is some way to generate custom report
Add field mandate in Rules
How to add field mandate in business rules?
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Member Of options in Inactive or Real Last Logon report
I have screenshots (as attached) of an old implementation of ADMP from 2021 that shows 'Member of' as an available criteria option and column in a scheduled Real Last Logon report, but the option in our current version of ADMP does not show these options.
New Launch: Log360 evolving from SIEM solution to unified security platform
Hello everyone, We’re thrilled to share some exciting news about Log360! With the latest release, Log360 has evolved from a SIEM solution into a comprehensive unified security platform that empowers you to address unique yet security requirements. This
API v3 Issue Searching Users
I'm going to be searching and adding users through the API, but I can't seem to be able to get beyond square one. Square zero is of course pulling a list of all users. I can do that by: https://<my url>/api/v3/users What I can't figure out is how to search
Query to calculate the business hours for each state
I have the following query, but I want to know if there is any field that indicates the business hours between the EXECUTEDTIME and ENDTIME for each state. The data shown in the image: SELECT wo.WORKORDERID AS "Request ID", rtl.TEMPLATENAME AS "Nombre
User Survey
I need a way (script, function, trigger...) that send a notification email to IT Manager with the Requests that receiving a classification less than 25% on User Survey.
Automatically send a mail to a requester from a task
Hello, I would like to send a mail to a specific requester from a task as soon as it is executed. Is this possible? And if so, how? Best regards Nina
[Webinar] Why airports need DDI (DNS, DHCP & IPAM) solutions
Airports never sleep. Their networks can’t afford to either. What if an airport’s network went down for just five minutes? Massive delays, security risks, and operational chaos. Do you know what keeps airport networks secure and outage-free and allows
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus Cloud [Feb 26]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus Cloud. Each episode focuses on a specific module and provides in-depth training
Non-editable field for task templates
Hello everyone, We have added the "additional cost" field to our task templates. And we would like to make it so that we cannot modify the field because the cost is defined in advance in each task template. What I would like to know is how can we configure
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