REST API for MSP
Dears, I'm in trouble with REST API documentation for MSP version, because link "Developer Space" --> API --> Documentation redirects to standard API which doesn't contain "accounts" endpoint url. I found some other topic that refers to https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html
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Unable to connect to mail server. Check configurations and try again.
Technician requests
How can I auto-assign a request to the requester when they are a technician?"
Convert Postgres SQL to ServiceDesk Query format
I have written the query below and am trying to add as a query report in ServiceDesk Plus. SD does not like to syntax. Can anyone offer help in converting the syntax: SELECT wssys.loggeduser, wssys.WORKSTATIONNAME as Workstation, wshdd.MODELNUMBER as
Group Policy - Set Execution Policy to "AllSigned"
We are working on setting enforcing our PowerShell Execution Group Policy to "AllSigned". This will restrict the ability to run any PowerShell scripts in our environment unless they are signed by our internal CA. I'm pretty sure the template scripts won't
Software Deploy on system with existing software or newer version
If I am deploying a software package that might be older than some versions already installed, will it skip the older version I am pushing out or overwrite the newer and push back to older version?
Subtask in Project
Hello everyone, I'd like to know if there's a way to add subtasks to project tasks in Servicedesk Plus. I've already seen "Dependency," but that's not really what we want, but rather subtasks if there are any in the tool. Example: Sincerely
How to prevent to set real end time of task earlier than now date
Hello, I have the required field marked for the actual task completion date, but it turns out I can select a date back. How do I disable this option? SDP MSP Twoja wersja : 14.9 kompilacja 14920 Ostatnia wersja : 14.9 kompilacja 14920
RecoveryManager Plus rolls out build 6300 with support for Microsoft Teams backup.
We are glad to release the latest version of RecoveryManager Plus, build 6300. Feature: Microsoft Teams backup: RecoveryManager Plus now enables you to back up Microsoft Teams channel conversations and files, storing them in local, NAS, or cloud repositories.
Subtasks in Project Management module
Hi, Do you plan to add subtasks feature for Project Management module? It will allow WBS creation which is a defacto feature for pm softwares.
Agentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer.
What should be entered in accountName="ACCOUNT_NAME"
Bootable Media unable to unmount wim
Currently, I am testing the OS Deployer feature. However, when I reach the step of creating bootable media, I always encounter the error: 'Unable to unmount WIM file in the server path. Try again after some time or try using another WinPE tool.' I have
Change Status on Technican reply only for Specify Support Group
Hello, i have a question. We would like to have the "change status on a technician reply to "XX" only for a Specifiy Support Group. As we are working with many groups in the ServiceDesk and not all of them need the change of the Status when a Technican
REPORT ON CHANGE SHOWING CHANGE IMPLEMENTER
How can we generate a report on a change implemented by a particular user? We tried with custom reports but there is no column like change implementer. A query can work as well
Multiple versions of Cumulative Updates in same month
I have a Windows 2019 Server that reports this patch is installed: 2025-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB505519) But Manage Engine shows that following patch needs applied 2025-04 Cumulative Update for Windows
The Default Password for built-in HR and Help Desk Technicians
Hello, I hope you are doing well. I did configuration for technicians and disabled the built-in, but a question came to my mind, If I start using those built-in but I don't know the password! So what is the default password for it? and how we can reset
Deployment template - Bulk modify
Hello! When I try to modify more than 1 template at a time I get the error "no credential specified" What credentials are these and where can they be set?
Disable System Created Schedules
Do I need special permissions to stop system tasks? What is the solution to disable System Created Schedules (Password Expiry Check) tasks and the Note Permit error? The reason I want to disable it is because it starts checking and generating reports
Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
Web console no access after renew certificate under Mozilla Firefox
Hello everyone, I'm currently having a problem with web access after creating a new self-signed certificate for the Patch Manager Plus web frontend. To renew the expired certificate, I need to restart the service or server. I've done this. Now I can no
Hide certain solution topics to specific groups
Hi, I'm new to Service desk and was wondering if there is a way to hide solution topics from groups of users.Our solution topics are named after the company which makes it easy for our technicians to add solutions but even if we publish the solution in the self-service portal and define a user group, the whole solution topic tree is visible even if its not accessible. Is there anyway that only the relevant topic that have been published to a specific group can be visible? Thank you.
Enabling SSL with external wildcard certificate
Hi, I need to enable HTTPS for our ADManager Plus instance, and I need guidance on this. We have an GoDaddy wildcard certificate PFX file and I was able to successfully apply it in ADMP but i get a message that the hostname does not match the certificate
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Activity Report
Hi Is there any way to create a report that shows all activity by agent by time period?
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
[Webinar] New in Log360 Cloud: Account Lockout Analyzer, Work Hours Tracker & AD FS Logon Monitoring
Get ahead of AD issues: How to resolve account lockouts, track user productivity, and monitor critical changes We’ve rolled out powerful new AD auditing capabilities in Log360 Cloud—and we’re kicking things off with a launch webinar to walk you through
Folder name of the software in swuploads folder
Hi, i just saw that, when I am deploying software on a desktop the folder name turns to sw18006 for example, like in the attached image. I think i recall, that it used to be the same name as the package name, that I give when I create the package. Is
Disabling 'Group Certificates By CommonName'
I am running KMP 7. From when I setup with KMP a couple of years ago, I have had the 'Group Certificates By CommonName' option in Certificate History enabled. It seems to work fine but occasionally we do not get a notice of a cert expiration on a system
Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
[Free Training] Simplify IP address management with OpUtils
Greetings from ManageEngine! We're excited to invite you to our upcoming OpUtils free training session, where you'll gain practical insights and techniques to efficiently monitor and manage your IP infrastructure. Discover how to stay on top of your IP
How to Set Up ManageEngine Remote Access Plus on an i5 gaming laptop?
Hi everyone, I’m looking to install ManageEngine Remote Access Plus on my laptop and would really appreciate some guidance from the community. I’m using an i5 gaming laptop and I want to ensure it's properly configured to handle remote desktop connections,
Assets segregation by Sites
Hello, is it possible that in the next updates, in the asset section, there will be a filter based on branch, because each branch is separate, in my opinion it will be better managed. Thank you for your good program and your excellent support team.
Is it possible to make a dashboard public?
I would like to create a dashboard and share it without requiring credentials within OpManager? This would be for NOC views to display on a wall monitor. It would just display custom NOC dashboards. Current version of OpManager is 202503-111-0192. Thank
Assign users to a customer while keeping their user data synced with azure or Zoho directory.
We’ve gone through initial configuration of our Service Desk Plus Cloud MSP instance and imported users from azure and Zoho directory but they are only listed in the base customer instead of the domains matching their email. The requests created by email
[New Release] ADManager Plus' latest build 8011 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliability
Best Approach for Offboarding via a custom app.
Hey ADManager Plus community! I need your advice on the best practices for offboarding employees using ADManager Plus with 3rd party app. I want to trigger the process ASAP through a custom app we're building. I want to trigger an off-boarding orchestration
Google Workspace Settings
After updating to 8010 Google Workspace settings have disappeared and I'm unable to reenter what was tested and working in 8002 prior to the update. Has anyone else experienced this? If so, is there a solution? Thanks
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
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