Unable to restoredata. Incorrect Password to restore the backup files
Hi all, i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls. this is the steps i have done. 1. run restoredata.bat 2. select my backup database 3. the system prompt me for a password and I dont have one. Kindly assist on how I can continue. below screenshow is the outcome i have tried 'sdp123!'
how can i access to requester additional filed
hi, in ServiceDesk Plus, when we go to Field and Form Rules > Rule execution - On Form Load > Event - "On Form Load" > Actions - Execute Script, I can access some of the requester details like (Requester - Job Title...), but I can't access all details
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November 21, 2024, at 11am GMT/CST/PST
Updated Masterclass video
I have been watching the Masterclass 2024 video and the menu items in this video are different to the options I have in the version I installed recently. I am running version ManageEngine ServiceDesk Plus - MSP 14.8 For instance I do not see the multi-currency
[Webinar] Supercharge ITSM with decision intelligence: A smarter approach to efficient IT operations
Hi there, The numbers in the digital readiness survey don’t lie—businesses using ITSM reporting software witnessed a 64% improvement in decision-making, 47% of manual tasks automated, and 60% improvement in customer services. That’s exactly why ServiceDesk
Charts/Reports Options
Is there a way for me to show Week 8 even if the value is 0? Also can the period be shown as Feb 9- Feb 15 instead of Week #?
Reporting by combining request status columns
I am getting a category based report. In this report, I want to combine the columns of open, pending and some others in the request status under a different name Open + Pending => OPEN 3 + 2 =5 Closed + Resolved => CLOSED 2 + 2 = 4
EndPoint Central free edition for inventory
We recently installed EndPoint Central so we could get hardware and software inventories in SDP ESM. EndPoint Central when initially installed, was in a trial version. The trial has lapsed, and we are being asked what to do. We don't need (I think) a
Rules before closing ticket
Hi, Are there any options on SD+ to ensure that some criteria are met before the ticket is closed? For example, when a technician tries to close a ticket without a category and a subcategory, the system doesn't allow the user to close the ticket. Th
failure upgrade from 14750 to 14840
Hi , I'm having issue to upgrade from 14750 to 14840. The upgrade is went well at the start but in the end just a pop up message say Failure , please check the link https://www.manageengine.com/products/service-desk/upgradefailure.html. Anyone got any
Opmanager upgrade error message certificate
im trying to upgrade and getting an error about "signature does not match with any available certificates". says to import valid cert. what is this fix? where is the cert? my SSL cert is valid. not sure what to do here.
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Configuring Notes behaviours
Can admins configure the behaviour of the list of users shown when adding a Note comment with the @ symbol? We'd like to prevent notes being sent accidentatly to the wrong address or an individual outside of the organization. Ideally the first option
NCM
s there a way to delete devices from NCM backup but leave them in monitoring in op manager plus? if so how?
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
Failure while collecting event log data - ADAudit Plus
Dispite disabling a domain controller under domain settings i still get "Failure while collecting event log data - ADAudit Plus" notifications
Additional Data Tables
Please can additional data tables be added to SD+ and Advanced Analytics that capture historical data for all predefined fields? Tables like this already exist for the Group and Status fields ('Support Group History' and 'Status History' respectively)
List assets that are not under an active contract
Hello everyone, I'm trying to list all our assets that are not under an active contract but I don't know how to achieve this in ServiceDesk Plus. In the assets module, there is a filter called "Not in contract", but it won't show assets that are under
Attachment Searching
Hi Would it be possible to add an 'Attachment' Search option? And/or have the 'Search Across' option include attachment names? We have many requests that have attachments. It would be great to be able to search SDP to find a request that included that
Linux GUI mode usage via PAM360
For Linux, we have onboarded the machines and they are accessible via ssh CLI just fine. However, we have few ubuntu desktop variants (GNOME, KDE, Plasma desktop, etc.) as well that the teams are interested to use, is that somehow achievable via PMP or
Does Password Manager Pro support sending syslog messages to multiple syslog collector hosts?
We would like to have Password Manager Pro dual route syslog messages to multiple syslog collector hosts. Is this configuration supported by PMP?
Report to find all switch ports which contain errors
I'd like to search our Cisco switch estate for any ports which contain CRC or input and output errors. Can I setup a custom report to do this? I've gone to ncm - custom report - add custom report - - set device template to cisco switch - added available
Can an alert be setup for account lockouts?
I have ManageEngine ADAudit Plus - Will it allow me to setup an alert when an account gets locked out?
convert incident to service request Automatically | By using custom functions etc
convert an incident to service request Automatically | By using custom functions etc
MFA Customization page
Hi!!!! I need to customize MFA page to my company branding. Actually I have this screen. Is it possible to rebranding? If not, could you add as a feature? Best regards
How to Pre-Populate Template B Fields from Template A?
Hello ManageEngine Community, I'm using ServiceDesk Plus On-Demand and need assistance with template customization and data population. Background: Template A: A frequently used request template with fields used when creating follow-up requests. Template
[Free Training] Learn how to manage IP addresses effortlessly with OpUtils
Greetings from ManageEngine! Join our OpUtils free training session where you can discover valuable insights, techniques, and efficient methods for monitoring your IP resources, DHCP servers, switch ports, rogue devices, and more. Secure your spot for
Confidential tickets?
Is there a way to limit access to certain tickets i.e. a HR related request that only certain technicians should have access to view?
Introducing support for TLS syslog collection and an offline log collection toggle in Log360 Cloud
Log360 Cloud now supports TLS syslog collection, enhancing secure log transmission by ensuring encrypted data transfer. We’ve added a toggle on the ‘Agent Settings’ page, allowing you to easily enable or disable offline log collection. This provides more
Expanding BIOS Patching: Now Supporting HP Devices in Patch Manager Plus!
Good day folks ! We’re excited to introduce a significant enhancement to our patch management capabilities! Patch Manager Plus now extends BIOS patching support to HP devices, alongside our existing Dell BIOS patching support, ensuring comprehensive firmware
Expanding BIOS Patching: Now Supporting HP Devices in Endpoint Central!
Good day folks ! We’re excited to introduce a significant enhancement to our patch management capabilities! Endpoint Central now extends BIOS patching support to HP devices, alongside our existing Dell BIOS patching support, ensuring comprehensive firmware
Expanding BIOS Patching: Now Supporting HP Devices in Vulnerability Manager Plus!
Good day folks ! We’re excited to introduce a significant enhancement to our patch management capabilities! Vulnerability Manager Plus now extends BIOS patching support to HP devices, alongside our existing Dell BIOS patching support, ensuring comprehensive
[Webinar] Why airports need DDI (DNS, DHCP & IPAM) solutions
As airports embark on their digitalization journeys, the significance of connectivity is more pronounced. For an airport to function as a global aviation gateway, connectivity is no longer a mere utility but a strategic asset, crucial to its operations,
Google Chrome updates
Every time I install a Google update on a server using Endpoint Central, it installs the new version of the Google updater Internal Service without uninstalling the old version. This causes the server to have multiple services that aren't running, which
OS Deployer Post Deployment Applications
Is there a way to target machines dynamically other than OU after OS deployment to install applications and run scripts. Trying to install applications and run scripts that don't work using OS deployments limited application deployment functionality.
Change Zia name (Chatbot) and Welcome Message
Hi, We want to customize the name of our Chatbot in to something, and replace the welcome message with our own custom message, is this possible? Thanks
[Free training] Get a complete overview of NetFlow Analyzer by joining the training webinar!
As enterprises grow, network management becomes complex, leading to congestion, security risks, and downtime. A proactive approach with bandwidth monitoring, traffic analysis, and security detection empowers IT teams to gain visibility, detect anomalies,
Database Maintenance - dbreindexdata.bat
Does the 'Database Maintenance Schedule' option run: reIndexData.bat AllModule Use the following command to reindex the request module. reIndexData.bat Request Stop ServiceDesk Plus and open a command prompt with admin privileges and go the directory
Contract Description field length
Hi! I would like to enter more than 250 caracters on description field. Is it possible? Thanks in advance
DDI Central webinar on 12th March: Why airport networks need DDI solutions
As airports embark on their digitalization journeys, the significance of connectivity is more pronounced. For an airport to function as a global aviation gateway, connectivity is no longer a mere utility but a strategic asset, crucial to its operations,
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