Category, Subcategory, Item vs Configuration Item
Hey everyone. I'm curious about the appropriate use of CSI vs CI in service requests and incidents. What is the intended purpose of each and how have you specifically implemented these two concepts into your environment?
AD Login Issue Post Upgrade to Build 6130 – Signature Verification Failed
Dear Customers, We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.
Are State Change rules in Request Life Cycle supposed to trigger on all field changes?
I have several transitions leading to the status Open. And at least one of those transitions has If Technician = Empty Field Update->Techician->$LoggedInUser Lets say it's called X Now when any technician transitions from X to Open the Techician value
Tabular Report, Excel Export, Date Format not compatible
Hi, When exporting tabular reports the date format is: DD-MM-YYYY This format is not compatible with Excel. IS there a w ay to change the Tabular report to export in an Excel Date friendly format? Thanks
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Integrating service desk with VOIP
I know one of the goals of the service desk is to reduce phone calls But 65% of users still tend to make phone calls What is the solution? How can you really reduce call rates? Does this solve the problem by integrating service desk with VOIP ? Please write about your successful experiences
Get value from pick list with Deluge
We are trying to update a script and during testing we discovered that it is returning more than just the name. This started happening during the last update. We are on build 14940. Here is the part of the script pulling in the value. How do we get the
Display input field if selection is "other"
Hello everyone, I would like to create a custom template in "Incident Template." What I would like to know is that when I use the drop-down list, there are several options and "Other" at the end if the selection isn't in the list of choices. I want when
DueBy Date Report
Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status Request
System varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history
Say hello to Ctrl Alt Secure! A talk show that gets cybersecurity right
What’s this all about? Ctrl Alt Secure is our new banner under which we’ll be launching podcasts and video content that taps into what’s shaping cybersecurity right now. Expect episodic releases featuring experts from different verticals, a library of
M365 Manager Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4700. Feature MFA Registration Details report: This new report shows a list of users and their registered authentication methods. OneDrive Sensitivity Labels audit
M365 Security Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4700. Feature OneDrive Sensitivity Labels audit reports: You can now audit and track the details of events where sensitivity labels were added, changed, or removed
Migrate ServiceDesk Plus to another server
Hello everyone, I have to migrate SD from 32bits to 64 bits, so Im trying to do it to a second server, because I cant get stopped the productive server so much time. The server prod is still running, and I installed the app at 64 bits on a new server.
ServiceDesk Graph Collecting Emails and Breaking
Just wanted to check in with everyone—has anyone else experienced ServiceDesk maxing out CPU usage when processing emails with large attachments, and then essentially giving up on processing the message? We've encountered a few situations where a single
Installation Failed - The system cannot find the file specified.
Trying to perform software deployments and the configurations fails on some machines, not all, with an error that says, "Installation Failed - The system cannot find the file specified." I've looked through the logs of the client machine but I'm unable
Capitronbank sms gateway issue
Hello, We have issue for sms gateway on OpManager. I'm attaching instruction file in this problem. Thank you
How to Recover Corrupted Exchange database?
To recover a corrupted Exchange database, you should first attempt to Mount and Dismount Exchange Database to check its status. If the database cannot be mounted due to corruption, you can use the Eseutil tool to repair it. Run the command eseutil /p
How to backup Office 365 emails?
One of the most reliable ways to back up Office 365 emails is by using a dedicated solution like the SysTools Office 365 Backup Tool. This tool allows users to securely export and save their Office 365 mailbox data, including emails, contacts, calendars,
What is the best way to add our ISPs to SDP?
To keep organized and have them easy for looking up, how do people generally add their ISPs to SDP, either contracts, CMDB, assets, vendors, or whatever. We'd like to be able to easily see which location has which ISPs at which speeds and how much we
IAM0019
Hello, I'm using the services provided by ManageEngine Endpoint Central. I have a requirement to find out which software is installed on which computer. To achieve this, I'm linking multiple services together. However, when I make too many requests, I
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
How can you add other MFA methods to default admin account?
It seems like it forces the admin account to sign up for Q&A MFA only and there's no way to add other methods. I've set up other methods for domain users such as authenticators. Is there a way to do it for the default admin account too?
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similar
SDMSP iphone app updated, won't connect "provide a correct server".
Subject says it all, last night my iPhone app updated and now it won't connect. I've confirmed this with another user who also updated and now can't connect. It asks for the URL to our SDMSP site, but fails with the above error.
custom role based on department
Hi Team, Is there any option or role where I can able to set a condition for asset module. In the role/condition, I want to set a condition based on the department. where one departments assets is not visible/accessible to another department technicians.
Unable to backup to Google Drive
I tried setting up the Galaxy Tablet to back up to Google Drive. I went to Google Drive > Settings > Backup and reset > checked 'Other device data' > Confirm. However, on the Backup status screen, it shows: Other device data Couldn't turn on backup. Try
What are the OS supported in the Probe-based scan
Does SDPC have a list of OS supported in the Probe-based scan, similar to the list we have for SDP on-premises here?https://help.servicedeskplus.com/asset-scan-faqs Please note, I am referring to the OS supported list mentioned in the hyperlink under
Within MSP 14910 export of Reports as PDF idles with Window Export Configuration Checker
Hello, we upgraded from 14610 -> 14840 -> 14910 recently (linux) and discovered issue with exporting Reports/Job sheets/... as PDF. Reports including statistical graphics won't be exported as pdfs, whereas reports including tables will. Our Testsystem
Get a list of all ID from report or DB ?
Hello, I hope you are doing well, my team has built their dynamics fields in all the forms used in script in each rules in each forms. I would like to know, to help me maintain all those script, it would be beneficial to get all the ID from different
User privilege based on Groups
Hi Team, Right now in OPM, we have to provide users access based on "Business View" but it will be great if we can able to provide access users based on "Groups". Why I am asking such option in OPM: "Most of the organization having multiple teams in there
report from requesters and than email requesters
Dear All, We would like to have a SQL Query report with below columns: a) Request ID b) Subcategory c) Region d) Requester c) Email requester d) login requester and also add filters: groups, service category, service request, request status, subcate
Can I see the "user view" of solutions?
Hello, I published a Solution in the Self-Service Portal and made it available to All Users. Is there a way for me to see what this looks like from the user's point of view? I'd rather not have to pester a random co-worker in another department to help
Any ADManager Plus Templates for Managing GPOs Related to Intel Arc GPU Access in Multi-User Environments?
Hey everyone, I’m currently working on streamlining GPU access policies across several workstations equipped with Intel Arc GPUs, particularly in multi-user environments. The goal is to ensure that access to GPU-intensive applications is well-controlled
Operating System Loader has no signature. Incompatybile with Secureboot. All bootable devices failed Secure Boot verification
Our os-deployer has not been working for several weeks. During the installation form pxe we have message like in topic that Operating System Loader has no signature. Incompatible with SecureBoot. I tried already create new PXE media, but without success.
How to Split MBOX into Separate Files?
Users often struggle with large MBOX files as it is difficult to maintain and transfer. Nowadays, users prefer to split large MBOX files into small separate files. There are various methods to split MBOX files into smaller files. So, in this article,
Reference Entity (Asset) field doesn't link request to asset history
Hello We're using SDP On-Premise and have a custom pick list field in our service request form. This field uses the Reference Entity option to pull data from the Asset module. It works well in terms of usability — the user can easily select the correct
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-based
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-based
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