DDI Central webinar on 12th March: Why airport networks need DDI solutions
As airports embark on their digitalization journeys, the significance of connectivity is more pronounced. For an airport to function as a global aviation gateway, connectivity is no longer a mere utility but a strategic asset, crucial to its operations,
SAML auth with EntraID fails with error code 60
We have setup the following attributes for authentication on EntraID And these attributes on SDP MSP: Am I missing something?
Endpoint Central MSP for Linux
Hello there, Why you don't have a Endpoint Central MSP for Linux available? Thanks
Problem restore Database
hi my database is sqlser in windows and need move to Centos postsql and restore database has error Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] ********************************************************************************* FYI [SEVERE]:
Assigned technician and Automated email replies
I have Incident Templates for 44 of my properties and they are broken up into four Regions, one technician is assigned to each Region. Our IT department set up the initial Incident Templates, Sites and Regions based on the area that each technician covers.
Why backlinks are so important in SEO?
Backlinks are an important part of off-site SEO. For example, suppose multiple trusted sites refer to your page via backlinks. In that case, the search engine can infer that your page's content has valuable content, and there is the possibility of ranking
Bulk password reset - how to see passwords?
I will be having a situation where our organization will be giving accounts to field workers en masse. I will be using AD Manager to create the accounts in bulk. I also want to have AD Manager set a self generated password and then spit out a report that
Password reset failed
When resetting the password via email, after entering the verification code and the corresponding answer, it will prompt 'You do not have permission to perform this action'! How to view the log?
aruba clearpass cppm mib upload
I'm trying to upload this mib file from Aruba into opmanager and keep getting this error message. Exception:Reading/Parsing MIB:com.adventnet.snmp.mibs.MibException: IMPORTS failed: import mib ARUBA-MIB does not contain clearpass
Dynamic email subject processing
I have an job being raised by email, the subject line is standard, "[failed] XXXXX This job has failed" I want to read the XXXXX characters and dynamically assign a Site based on the string. Rather than a if XXXXX = ABCDE then assign to ABCDE site and
Email processing
I require some more complex incoming email processing. I need to be able to create a change or problem from an email. I need an email needs to be matched to existing tickets with a reference from a custom field
Date picker without time
I would like to be able to have a date picker that only sets a date and not also a time. When create a custom Date/Time field a user must be able to select if time is also needed. And in addition to this a time should also be selected separately without
Create bulk service request via excel or csv in manage engine
How can we Create bulk service request via excel or csv in manage engine ?
Can't set Requesters' site?
Hi, In requester, we have the dropdown: How do we set the requester's site?
[New Release] ADManager Plus' latest build 8002 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8002. Enhancement: Minor changes to improve Integration with the latest version of ManageEngine AD360. Issue fixed: Issue in configuring the desired
Restrict Admin Access to a Specific IP in Endpoint Central Without Affecting Agents
Hi, In Endpoint Central, I have changed the default port to 443, and I know that agents also use this port for communication. My question is: Is there a way to allow admin access only from a specific IP while still allowing agents to connect on the same
Inquiry About Low Latency Mode for Remote Sessions
Good day, Team, We experience load shedding in our country, which is essentially a scheduled power outage to reduce electricity demand. To mitigate this, our company fails over to a mobile service to continue trading. However, the connectivity is not
[SDF-89615] Custom Trigger to fire when field is empty
Hi Need a custom trigger to fire when the External System Ticket field in a request has no value or is empty or is null Please point me in the right direction Thanks
PMP Upgrade 12460 to 13000 - RO Server
Hello, I notice on your Update Download Site that the RO server via PGSQL is now marked RED where I remember it was GREEN before. Is ManageEngine saying that we need to now re-configure the RO to update to 13000? Part of the reason we moved to RO was
Read Only Inactive
Hi, I'm trying to configure a read only server but it always shows as inactive. I think I've followed the guide correctly except I do notice in Read-Only Server guide under the troubleshooting section it says to check pg_hba.conf on the primary server
SDP Cloud failure with O365
For no reason our mail fetching from SDP Cloud has stopped, nothing in SDP logs or Microsoft side that gives any indication. Removed O365 Mail integration to add back in again and successfully pass the Microsoft SSO stage but fail afterwards with a mesage
How can a Technician use the Revoke Lifecycle action on a ticket ? What is the role needed to be able to do this ?.
Some of my technicians cannot use the Revoke Lifecycle, and as we just migrated to the cloud from an on premises account, tickets got stuck without being able to change their status without doing this. We are not sure what Role is needed so that they
SysBud MBOX to PST Converter to Export MBOX file into Outlook.
Before selecting any particular tool, users should analyze the software is important. Here I will define a particular application that helps to convert MBOX to PST file format. SysBud MBOX to PST Converter is the best solutuon to Convert MBOX file into Microsoft PST format at only $39. The software is able to convert multiple MBOX files into PST file format with all email and attachments. The software allows users to convert unlimited size MBOX files into Outlook PST format. The software is able
Custom Report - Two Date Filters
I am in need of a report that will show me everything that was either Created last week or Resolved last week for a specific technician. I am not seeing where I can select both the "Created Time" and "Resolved Time" for a report. I'm left with one or
Unapproved Patches Are being Deployed Automatically
Central Server : 11.4.2500.05 Behaviour first noticed this morning. Has anyone else noticed this behaviour?
Portal customization
Hi! When I click on my icon Portals I have this information: How I can change the indicated logo? Thanks in advance
Has something changed with the Desktop Central Agent Service regarding patch mgmt? Our SentinelOne EDR is triggered by some updates
Anyone have this sort of trouble? Some windows updates or others are triggering our SentinelOne EDR software. Sometimes the Threat files are any of these, listed with the "Detecting Engine": Threat Details Detecting Engine 5beceb.rbf ['On-Write Static
Incident to problem
Hello, On servicedesk plus, is it possible to change a request to a problem please? Sincerely,
Upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud. New Features Test credential in Credential Library (Probe) Users can validate
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Hi, We get error after applying rapidssl .cer certificate. I have followed this ssl guide https://download.manageengine.com/products/self-service-password/adselfservice-plus-ssl-installation-guide.pdf. Same error with chrome and IE. How to fix this problem?
"Computer Description" Column for Custom Groups
Hey guys, Just wanted to bring this to your attention, on site we add computer descriptions to all devices so we can keep track of there location. For example; Device Name - Computer123 Description - FG Medical Records - Room 2 This is so when we get
How to Set the Parent Request from On-Hold to Open Once the Child Request is Resolved?
Hello Everyone, We have a Parent Request and a Child request, and we would like to set the Parent Request status from On-hold to Open once the Child Request is Resolved? Plus, we wouldn't also want to resolve the Parent Request unless the Child request
Approuval request
Bonjour à tous, Sur la demande d'approbation, nous avons une diffuclté pour la configurer. Si il y a plusieurs personnes à qui on demande l'approbation, si l'un approuve la demande le statut change directement en approuvé sans l'approbation des autres
How to update new device templates after AMS expires
Hello， After monitoring my newly purchased H3C switch, I found that the template cannot be updated. The device model is S5000-16X-EI, S5008PV5-EI-HPWR， How can I update the template? My AMS has expired.
Automatic approval
Hello everyone, We recently had an issue when requesting approval of a request ticket. In fact, a technician sent a notification for an approval request to his superior (approver) And the ticket immediately changes to 'Approved' status without any action
Approbateur changement
Dans Servicedesk plus, dans le changement, il faut que tous les validateurs valident avant que le ticket passe et non seulement un seul validateur. Cordialement,
Force Restart every week
Dear Team, I need assistance in setting up a scheduled forced restart for a group of PCs every week to ensure all old sessions are flushed. Please advise on the best approach or any necessary configurations to implement this effectively.
Can I use request filters to create a matrix report?
I want to create a new matrix report to query ticket data. The data would include the program that created the ticket and for the other half of the matrix I want to use the custom filters I made to combine multiple groups together. Is this possible? We
VNC for Endpoint Central
Remote tools in Endpoint Central service are slow. Does Endpoint Central not support VNC?
Manage Engine - perpetual configurations
I am fairly new to Manage Engine. Does Manage Engine Cloud have a way to automatically install a set of software to new PC's as they are added to the domain and have the ME agent installed? I am trying to set up a configuration that always installs a
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