OS Deployment Licensing – Removing Old Devices?
Hi there, We are currently testing the OS Deployment feature and have tried it on some old laptops. Now, we have run out of the default licenses (4/4). The old test laptops are no longer needed and have been decommissioned. However, when I try to free
Forwarding an email / signature
When forwarding an email, it would be nice if the personalised signature was inserted above the message being forwarded. Is this possible ?
feeding data into Analyticsplus
Hi Team I can see there are many options to import data into Analyticsplus (excel, local database, cloud ,etc), however is there an option where I can push Data into Analyticsplus, e.g is there any Analyticsplus API endpoint to where I can send Data in
Identity360 adds support for ServiceNow, BambooHR, Bonusly and Insightly!
Hi everyone, We are excited to announce new integrations in Identity360! Enhancement Integration with ServiceNow, BambooHR, Bonusly, and Insightly: Identity360 now supports SSO, MFA, and identity life cycle management for ServiceNow , BambooHR , Bonusly
CPU spikes on VMs with Endpoint Central agent installed
We've recently patched EndPoint Central server up to 11.4.2508.09 - about a week later any VM servers which had the agent on started spiking CPU and locking up. We've removed the agent as this was a hangover from the old IT support manager but wondered
End of Life Announcement – Applications Manager v16
We are officially announcing the End of Life (EOL) for Applications Manager version 16, effective May 30, 2025. What does this mean? From this date forward, Applications Manager v16 will no longer receive product updates, critical fixes, or technical
Change tasks - how to close open tasks when a change has already been completed
we are on the following version of service desk plus: 14.5 Build 1450 When we raise a change and have tasks created in each stage, what i have discovered is that if we have 5 tasks and we close 4 of them and then the change is closed, we cannot go back
Add dynamic date filters to custom view
Would it be possible to add an option under Custom Views to filter for a dynamic date value relative to today? What I mean by that is to filter a view for example, Today (Last 24 Hours), Last 7 Days, Last 30 Days, etc. Currently, the system only allows
How to restrict asset selection to only one in Service Catalog request form?
Hello, We are using ServiceDesk Plus On-Premise, and we would like to restrict users to select only one asset when submitting a request through the Service Catalog. We have tried using Field and Form Rules with the following script on REQUESTER.ASSET
Unable to ticket generate
We was @ithelpdesk email id password has changed hence unable to generate manage engine helpdesk ticket kindly resolve at the earliest
What Are the Different Approaches to Save Multiple Gmail emails to PDF?
Sometimes, we find it complicated to save multiple Gmail emails to a PDF file. However, there are two different approaches available to accomplish this task. you can either go with the manual approach or you can take the help of reliable and secure Gmail
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Post image software install
when we make templates in software deployment they do not show up in "Applications to install" menu when setting up an image deployment template. it gives us a menu to add software but, it is very limited as compared to software templates in software
TLS Encryption Support for Log Forwarder
I am currently configuring the log forwarder in ManageEngine EventLog Analyzer and would like to know if it supports TLS encryption for secure log transmission. Could you please provide information on whether this feature is available and, if so, any
Log File Format and Placement in EventLog Analyzer
I would like to know if EventLog Analyzer keeps log files for all the logs it receives, such as logs from Windows devices. Additionally, could you please provide information on the format of these log files and their exact placement within the program
Adding Solutions
Hello everyone, I would like your opinion on the use of solutions or the knowledge base on Servicedesk Plus, please? Currently, this is populated by resolutions provided by technicians based on the problems encountered. But I would like to know if it's
Using Organizational Roles in form rules/scripts
I'd like to do the following but I am running out of ideas. I'd like to validate the requesters organizational role with the aim of showing/hiding fields on the ticket form. For instance, if a requester is a member of the Organizational Role "Line Manager",
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 24]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 23]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Permission to push Windows agent
When trying to install the Windows agent from the agents screen it's failing every time. I have a service account configured in ELA and on each server the use is a member of DCOM and Event Reader local groups and has the correct cimV2 namespace permissions.
Standalone Server?
Hello everyone, We are currently evaluating Endpoint Central and in the process of getting a license. EC is currently sitting on our Service Desk Plus server. Is it a best practice to have these running on separate servers? Is there an easy way to migrate
Upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud Accessibility Controls ServiceDesk Plus Cloud is now equipped with a comprehensive set of accessibility controls that ensure an inclusive
Raspberry Pi (Raspbian) supported?
Anyone with experience implementing DCagent on a Raspberry PI (3B+, ARMv7)? System that we have requested support for is Raspberry PI (3B+, ARMv7) running Raspbian 4.14 (Port of Debian 9 Stretch). I see that DC supports Debian but I am not sure whether the Raspbian port & the ARM chipset is supported by the DC Linux Agent or not. Thanks in advance for tips.
Add Request API problem
Hi, i'm trying to create "tickets" using the add request module https://www.manageengine.com/products/service-desk/sdpod-v3-api/requests/request.html#add-request When i execute my script using this payload payload = { "input_data":{ "request":
Log360 JRE upgrade release
We’re excited to announce that ManageEngine Log360’s latest build 5530 is now live! What’s new in this release? Enhancements The Java Runtime Environment (JRE) package has been upgraded to Zulu JRE 1.8.0_345 for Log360, along with its bundled components
How to set auto email for tickets coming in after hours
Hi there, I am wondering if there is a way to set automatic emails to be sent out to people if they reach out to the help desk past a certain hour. So, if a person reached out via email to the helpdesk, they will receive an email right away. Currently,
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
Keep getting an error when trying to run a new Automation
Hello! I keep getting this error when trying to run a new automation I have created for User Creation: Unable to find the specified file location.Ensure that you have the necessary NTFS/Share permissions to access the specified file. I have tried following:
Disable user account from HR
We are new to this tool and are trying to figure out how to disable an account based upon a CSV feed file from our HR system. That file doesn't have any AD account information, just an Employee ID. We do track that attribute in our AD accounts and want
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Security gaps, outages and repetitive incidents often drain your team's productivity. But what if you could establish a proactive IT landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
Get Ready! Shield NxG 2025 IAM & Cybersecurity Seminar Coming to Seattle, San Jose, Dallas, and Orlando!
Hello! ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG 2025 happening in Seattle, San Jose, Dallas, and Orlando! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid IT infrastructures.
Multiple Accounts in One Mail Server Settings Configuration
Hello, I need assistance with mail server settings configuration, in particular.. can I use multiple accounts to fetch emails in one service desk product? Thanks in advance.
GET all Assets and Workstations via API
Hello! I've seen this asked earlier though not answered. I'm trying to use the Asset API to pull a list of ALL assets from SDPlus Cloud for a PowerApps app, using the instructions here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-list-asset
Search for "Descriptions" in task templates
Hello Support, for some of our technicans its neccassary to search for "descriptions" in our list of task templates. For example when there is a descritpion to Virtual Maschine. When a adminstrator replace a Vm and wants to edit all the tasks where is
Mail Fetching not working
I have run into an issue with mail fetching not working after I upgraded from 14820. Prior to that version I had to edit java.security file and add TLSv1 and TLSv1.1 to force Service Desk to use TLSv1.2 which is what our mail server uses. That file located
Disabling or Whitelisting Path from System File Integrity Check
Hi, Is there a way to completely disable the System File Integrity check? Alternatively, is it possible to exclude an entire path from being scanned? I keep getting repeated alerts for the same path on every scan, and it's becoming quite noisy. Would
log full of Windows error reporting
When I looked up the MEARWService.exe, it turns out to be part of ManageEngine Agent. This is since the latest update... Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MEARWService.exe P2: 0.0.0.0 P3:
Is it possible yet to mandate attachment in incident template?
Is it possible yet to mandate attachment in incident template? I saw on a reply a year ago that it will be available in future releases.
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