Is it possible yet to mandate attachment in incident template?
Is it possible yet to mandate attachment in incident template? I saw on a reply a year ago that it will be available in future releases.
smartphone disconnected but impossible to "manage"
I have a Galaxy A21 smartphone, with MDM installed and working properly, wallpapers applied, user restrictions, etc. etc. however the smartphone does not appear in the portal for management, I can’t do anything because trying to enter the pass Revoke
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
Upgrade from 14.8 14840 to 14.9 14930 issue
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the message: "Please reconfigure the Requests custom table schema to retain data consistency in the integrated reporting framework tool. Click Yes to proceed or No to stop the upgrade" Could
SDP and Axonius
Hello. We use a product called Axonius to capture asset information. It has an SDP connector which can create/update assets. Has anyone used this before? I'm having some issues with the update process and I wondered if anyone had already figured this
[Free e-book] AI and ML: The ultimate solution to IT’s greatest challenges
Hi there, Tired of constant IT firefighting? Outages, security gaps, and alert fatigue often drain your team's productivity. Imagine a proactive ITOps landscape where AI and ML proactively predict, prevent, and resolve issues before they strike. Our new
RDP connection troubleshooting
Hello, when a connection is initiated to a windows endpoint via RDP protocol, it does not give a specific issue log about the connection. For ex: An end user is initiating an RDP connection by entering their password (using an AD account to connect).
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
Locating the data from the 'Time Analysis' tab in the SQL tables
Hi, Sometimes we have requests from managers to say, for example "for last year, how many tickets did x group receive, reply, move, close?", or "for last year, how long did it take for x group to do a first reply to a ticket?", or "for last year, how
Add Asset to All in group & Assigned to Technician in Allow technician to view section
Hello, I need to allow the technician to view my site assets as separate. It will be great if you separate this section as well Thanks to the team
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Upgrade Error in SDP 14850 – UDF Migration Failed
Hi all, While upgrading ServiceDesk Plus build 14850 on a PostgreSQL database, I encountered the following error: "Request UDF Migration cannot be proceeded in this setup. Kindly contact support for further assistance." The upgrade process stops at this
9 ways ServiceDesk Plus accelerates the work of IT service desk managers
Attention, IT service desk managers! Explore our e-book, "9 ways ServiceDesk Plus simplifies your life as an IT service desk manager," filled with tips to boost productivity, streamline tasks, and ease daily challenges for you and your team. Here’s a
Send Mail function via Print Job Sheet hangs up
We have upgraded our Service Desk Plus MSP instance from 14610 to 14840 and then from 14840 to 14910. The problem we have now is the following: In Incident Management within a ticket there is an option to click on Print Job Sheet. Our customized template
technican absent -> backup technican
Hello, Im searching for solution to make request that a technican receive during his absent to make vissible to his teammates. I saw the possibilities to set absents in dashboard an set an backup technican, but often our techniscans forget to set this
Alter Index Failed Error
If I set performance schedule: I get these errors (system log): I have set the manage engine service account to match my SQL service and SQL agent account. And gave full perms to the folders/subs folders. Also, verified account has full db owner perms.
Agent communication port same as WEB UI access for administrator
It has come to our attention that the UEM agent communication with the UEM server is currently configured to use the same port as the one designated for administrators to access the UEM web console, e.g. port 8020 Following documentation: https://www.manageengine.com/products/desktop-central/general-how-to.html
Tomcat vulnerability CVE-2025-24813
Hi, Summary: Apache Tomcat is vulnerable to a Path Equivalence issue, allowing for remote code execution, information disclosure, and injection of malicious content into uploaded files. The vulnerability affects versions 11.0.0-M1 through 11.0.2, 10.1.0-M1
Issue Agent Install for Windows Server
Hi boys, I have the following issue when I try to install the agent in a windows server, this are the logs: [27/03/2025 02:01:55 p. m.][INF0]-AgentInstaller.exe is valid, verification success. [27/03/2025 02:01:55 p. m.][INF0]-AgentLibrary.dll is valid,
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Bulk Mail-Enabled Contacts Creation
Good Morning, I've been trying to mass create external mail-enabled contacts through ManageEngine as if I were to create them manually. Despite how I've tried to use the sample CSV, manipulate the headers and attributes, I have had 0 success. I'm trying
Clear complete database and start from scratch
Hi, I am testing Recoverymanager for backing up local AD & Entra, but after a lot of testing I want to start with a clean database and repository (so let the system forget all the previous made backups). Is there an easy way to do this? Kind regards,
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
Is there a way to migrate a server monitor from one probe to another?
My system is running the Enterprise version of OPM, with one central server and three probe servers. We have been adding monitors for many VMs using the Discovery -> Add Device/Server method. Recently, while adding vCenter and ESX hosts to OPM, I found
DataSecurity Plus software have the feature file copy limit
"Does the ManageEngine DataSecurity Plus software have the feature to define a limit for users so they can't copy more than, for example, 2 GB of data per day?"
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Underlying data of reports in Analytic Plus
When I run a report in Service desk, I can see the query that generates the data. Can I do achieve the same when I run a report in Analytics Plus? I do see that one can view the underlying data from a report in Analytics Plus, but I would like to know
Adobe Application
Hello everyone, I've been having a problem for a few days, Adobe Application Manager is missing or damaged - can anyone tell me how to fix this?
NBAR Status is show disabled but can view Layer-7 application
I noticed that the "NBAR Configuration" page on my device displays "Disabled" under NBAR Status, but there is traffic being shown on the Layer-7 application page. Can you help me understand why this is happening and what steps I can take to fix it? Thank
Is it possible to customize the dashboard in EndPoint Central?
I would like to customize the dashboard in my Endpoint Central portal. Is this possible? If not can this option be added?
Download old version of ServiceDesk Plus
Hello everyone, I need to migrate ServiceDesk Plus from 32 bits to 64 bits. So Im trying to download the installer version 64bits 13.0 build 13007. Where can I get it?
Move all past and present ticket to new account
All our Technicians have two accounts. Their regular corporate account they do all their normal corporate functions on and a privileged account they use for administrative rights when working on equipment. Right now all the technician accounts in our
Cost of service - reports
Hi, I am interested to understand where we can use Service cost attribute: There is an option to define cost per each service. Is there any report that can show us total cost per closed requests?
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
How to GET attachments under Request module?
Is it really naive to ask about: SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module. I have tried two times by Menage Engine Support with same question. Specially interessting was how to GET an attachment within REST API. So at the second time I have asked directly: How to GET attachments under Request module? And the answer was : Please refer the below link https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Attachment
Assign trial license, until the renewal is completed.
El cliente está en la fase de renovación de la licencia, pero necesitamos asignar una versión de prueba para que el cliente no pierda el acceso.
Can't GET "View all requests" on POSTMAN
I'm struggling to obtain the View All Requests on the API Doc through POSTMAN, however, it works fine on the document itself when I test it. https://support.altiatech.com/SetUpWizard.do?forwardTo=apidoc As you can see here, this syntax works fine, and
XML Schema Error 14910
Hello, after updating to 14910 I am receiving the attached XML Schema error and I am unable to start the helpdesk. Please help.
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