Patch deployment got stuck at "Draft - Download In Progress"
Few of the patch deployment got stuck in the Draft - Download In Progress step for long time. If I click on it, the download status shows as Success and remarks shows as Already available in the server store. Also, I couldn't be able to sync the vulnerability
Unable to download MS O365 Patches
Hii Team. I'm having some issues while downloading the MS 365 patches.1. Every time I attempted to download the patches; the status would eventually switch to " Draft - Download Failed". I have contacted the ManageEngine support and did some troubleshoot
ManageEngine MSP Webinar Series
Hello MSPs, We’re excited to invite you to our exclusive webinar series, organized for IT Service Providers! This is your chance to delve deep into the unique challenges you face and discover innovative solutions tailored just for you. In this engaging
Attention, MSPs: Our exclusive inaugural offer expires on Oct. 31, 2024
MSPs, don't miss this opportunity! Our inaugural offer for managing 250 client endpoints is ending in just X days. This is your last chance to join successful MSPs who have leveraged this offer to: 1. Boost their monthly recurring revenue and profit margins:
[ 3470 ] [INFO] Going to Enable install apps Restriciton
Hi, After automatically updating the ME MDM APK, I execute the following: [ 27-05-2019 05:25:17.849 ] [ 3470 ] [INFO] setInstallUnapprovedAppRestriction true [ 27-05-2019 05:25:18.301 ] [ 3470 ] [INFO] No of user installed apps 29 In automatic I disable that number of Apps Does anyone know how I can reset "this configuration" ?, since I can not activate or install the Apps. Thanks.
New features and upcoming releases - ManageEngine Browser Security Plus
Hello everyone! With the latest features and upcoming releases from Browser Security Plus, your enterprise's multi-browser management and security is about to get a whole lot better. The new features include macOS support, managing Chromium-based browsers
15.1 Build 15100 ???
So my service desk shows 15.1 Build 15100 as the latest version of the service desk software. However I seem to be having some trouble finding the update, I am currently running 14.9 Build 14980 any direction on where I get the 15.1 upgrade?
Errors with Office 365
We seem to have more than our share of errors with Office365 and updates. More commonly, after an Office update it breaks on or more of the products. Mostly outlook will fail to open. After this it seems the fix is to uninstall thesuite and reinstall.
Endpoint Central Control causing drive errors
Latest published Endpoint Central Command computers with the UEMS_Agent installed are all reporting this error- File System Filter 'FACEDrv' (Version 10.0, 2025-03-19T13:56:10.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter
Unified Task & Request list
Hi there, We're starting to encourage the use of Tasks as a method of breaking Requests down into chunks and delegating those chunks to other technicians. An problem that has come up is that technicians no longer have a single place to see all the things they have to do. The request list does not contain tasks, and the Home > Show all tasks list does not show requests. It would be extremely useful to be able to have a view that lists a user's requests and tasks as a general "To-do" list.
Is there a way to prevent requester notification if a request is created with a "Closed" status?
Many requests we create never have an "Open" status; they are merely created for posterity and reference with the status of "Closed." Upon creation with the "Closed" status, our requester immediately receives two emails--the first informing that a request
Add smart phones - Asset Explorer
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Insert Solutions in a Reply
Hi, I don't see it available in ServiceDesk On-Demand, it is useful for Technicians to insert the solutions from Solutions database in a Reply. Thanks Dr.Iz
Visibility requests when requester is in 2 departments
Hello ManageEngine Team, we have some users in the company who work in 2 departments. If i activate the setting for the user "Requester allowed to view: All their Departments request" then this User who is a member of 2 departments can only see the tickets
View enhancement in Requests
Hello SDP Team, I have a suggestion for an enhancement that I believe would significantly improve our accessibility I propose adding a pin option to the information panel on the right-hand side of the request view. This would allow the ticket details
ID Reguest change when update the system to version 14.9 Construir 14980
The system had a requirement number ending in 2325 after updating it jumped to 8010001 8010002 how can we restart and continue the previous consecutive number.
Issue Starting Services.
Dear Team, Greetings! Hope this message finds you well! We are currently using the on-premises version of ServiceDesk Plus (Build 14790). We’ve encountered an issue where the ServiceDesk portal services are not starting via the shortcut. At the moment,
Proxy Email
We currently use Azure AD Connect to sync between our on-premise AD and 365. Because of this sync we cannot add aliases directly in 365. We need to use ASDIEdit on our local domain controller and manually add an SMTP entry under the Proxy Address attribute.
"computer not in contact" automated email
Hi team I am trying to modify the automated "computer not in contact" email and cannot find where to configure this. Such an easy thing, I am sure. Regards Ronekzus
ServiceDesk Plus Cloud - Operational level agreement - (OLA)
Hello Support, To ask you on this post, is the release of OLA's on the ServiceDesk Plus Cloud roadmap? Do you have any estimated release date for OLA's functionality for ServiceDesk Plus Cloud? Regards, Rafael Vega
Netflow config for Cisco C892FSP-K9 model
Dear team, Could you please advise, is Cisco router C892FSP-K9 supported by NetFlow Analyzer ? Cannot find how to configure this model Thank you
Relpy to clarifications
Dear ServiceDesk Support Team, I hope this email finds you well. I am writing to report significant usability problems in the order of clarification replies on the servicedesk Plus platform. The feature that allows requesters to respond to an approver's
[On-demand webinar] Supercharging ITSM with ITOM integration
Hey IT folks, Have you been facing ITSM challenges that make efficient service delivery feel like a constant uphill battle? Tickets lack context, slowing down troubleshooting. CMDB updates are delayed due to manual processes, increasing audit risks. Critical
Claim your 25$ gift card by submitting a review | ManageEngine PAM360
Hello, customers! Happy thanksgiving week from ManageEngine! We'd like to take this time to thank you for your continued support for ManageEngine PAM360. Do you have time to show your support by reviewing PAM360 on Gartner Peer Insights, Gartner's peer-driven
[Announcement] Upcoming agent security enhancements
Hello everyone, We’re reaching out to inform you about an important update that may affect your current deployment of EventLog Analyzer. As part of our efforts to improve platform security and streamline support, we will be deprecating agent installation
[SDF-61192] System field "Emails to Notify" should return user name and not user email
System field "Emails to Notify" should return user name and not user email. When adding someone to this recipients list, users always struggle as they do not recognize colleagues by their mail addressed, which can be something like ABCD124@companymail.com.
Feature Announcement: AI-powered Zia Insights is now available in Log360 Cloud
The recent release also includes user and entity behavior analytics (UEBA). We’re excited to introduce a powerful new addition to Log360 Cloud that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability
Disable default request for Technician
Hi, Please help us to disable the default request en servicedesk Plus, we managed to disable this feature for requesters but now we need to disable it for technician too exept administrator Regards
Message ID - Turn off matching
Hi Is it possible to turn off the mailbox feature that matches replies via the Email Message ID. We are happy just for email replies to be matched on the ## reference only. Thanks
How to use SysPrep with the PXE boot USB device
So I created a USB stick for the WinPE media for offline imaging. Is SysPrep on the device. I didn't notice if it was or not. If so, can I just run it from there to sysprep the computer?
Patch Tuesday Updates: June 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-06 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5061072) (ESU) (CVE-2025-33073) 2025-06 Security Only
Problem with Missing object
Greetings Dear Community, I have two problems that I am dealing with, any help would be greatly appreciated! 1.I am currently facing an issue in ERP which is related to Database Copy status. I am getting a warning status that states: " The Operation Couldn't
WorkFlow - OpManager
Hello, We are trying to create a workflow where it restarts a service when a different device is down. Which option would we have to select in order to do so?
WARNING: ADAudit Plus only audits KERBEROS authentication events. It IGNORES NTLM events!!!
I just recently ran into an issue attempting to diagnose an account lockout for some of my users and I found ADAudit Plus registered no bad passwords for them. When manually scouring the AD security logs with EventCombMT.exe from the MS Account Lockout tools, I did find many events for these failures. The failures were NTLM authentication failures which are tracked in Windows via Event ID 4776. After a support call to ManageEngine, I was informed NTLM based events have been removed from auditing because
How can I reset a specific user's MFA within the admin console?
How can I reset a specific user's MFA within the admin console?
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Essential SharePoint Online Tasks: Tips, How-Tos, & Community Support
If you're managing SharePoint Online and looking for practical solutions, as an expert, we will explain and share knowledge on common tasks like how to copy SharePoint Page to Another Site, add User to SharePoint Site, or Sync SharePoint Document Library
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Next Page
