Force Restart every week
Dear Team, I need assistance in setting up a scheduled forced restart for a group of PCs every week to ensure all old sessions are flushed. Please advise on the best approach or any necessary configurations to implement this effectively.
Can I use request filters to create a matrix report?
I want to create a new matrix report to query ticket data. The data would include the program that created the ticket and for the other half of the matrix I want to use the custom filters I made to combine multiple groups together. Is this possible? We
VNC for Endpoint Central
Remote tools in Endpoint Central service are slow. Does Endpoint Central not support VNC?
Manage Engine - perpetual configurations
I am fairly new to Manage Engine. Does Manage Engine Cloud have a way to automatically install a set of software to new PC's as they are added to the domain and have the ME agent installed? I am trying to set up a configuration that always installs a
Asset Management Software/Software Licenses
My company is starting to use the Asset Management module now. I was wondering if anyone one here uses this and how the Software Licensing is working
Automatically removing computer from SoM
I remember finding a feature in Desktop Central a few months back, that allowed the automatic removal of computers from the Scope of Management if the computer has not responded back within a specified period of time. I had this configured, but require to make an adjustment. Now for the life of me I can't find this option. I still get the reports stating that a computer has been removed, or that a computer has not communicated in a long time, but can't find where these settings are. Can someone point
"Unknown Error Occured" Error Message
Hi Support, One of the technician are encountering this error message everytime logging in to the account. How to fix this?
Servicedesk Plus - Travel instance
Hi team I saw in different documentation that is it possible to choose additional instance on Servicedesk, like Travel, Finance etc On my Servicedesk ESM I have: Servicedesk, Facility, Human Resources and blank. How can I add Travel instance? I need to
Adobe Creative Cloud
Hi Do Manage Engine support updates to Adobe Photoshop / InDesgin if you are using Adobe Creative Cloud
Imap leave message on the server
Hi, we are fetching emails from email server using imap, once the new email is fetched then the ticket is created but on the email server there is no more this message is deleted during fetching. Is any way to configure servicedesk cloud to leave messages
Send out Survey when project is closed (get feedback about project)
We are now doing a prove of concept to eventually use Project MAnagement add on our service desk plus. We already did some tests about creating new projects, milestones and task. At this moment we need to validade that is possible send an survey when
How can I restrict or close RDP outside PAM360.
I want force all users to use RDP using PAM360, at this time any user can use RDP outside PAM360 even if I setup the restriction in the resource "Restrict use RDP to local accounts" setting in the edit resource
Configure Access Control By Group
Hi, I think I know the answer to this and the answer is it's not possible but I really need to be able to configure access control based on a group. At present, it seems I can only configure it by resource and am limited to a maximum of 100 at a time, I've nearly a thousand so am repeating myself 10 times. This means every time a new resource is added to the AD group that defines it should be part of PMP I then have to go and configure access control on it which seems crazy. It should be configured
Etat ticket - attribué
Bonjour à tous, Est il possible de faire ce paramétrage, Quand un ticket est créé et s'il y a déjà un technicien attribué à la demande ou ticket, l'état de la demande devrait être déjà en attribué et non "ouvert". Si quelqu'un a une idée s'il vous plaît?
Users from Active Directory can not authenticate
Hi Friends In our active directory, we have a group that for security mandates has been configured in permissions like pictures in attachments. All users that imported from the active directory and are members of this group, cannot login into SDP via
Multi-Factor Authentication on endpont - Not Working
Hi, I’m in the process of enforcing MFA enrollment and MFA on our servers/endpoints using ADSelfService Plus. After completing the configuration and running some tests, the GINA application is triggered. However, only the Reset Password/Unlock Account
The “Enterprise” field is not displayed in the ESM catalog in ServiceDesk
While working with the ESM catalog in the ServiceDesk system, I encountered an issue: the “Enterprise” field is displayed on one instance of the system but is missing on another. P.S. In English, the word “Enterprise” translates to “Компания” in Russian.
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
SD+ Sandbox - I don't have mail server configured - how can I test workflows?
Hi - I am new to creating workflows & I therefore want to fully test them within the sandbox environment - however, when I run the flow I've created I get an error message stating workflow execution failed - mail server not configured. Is there a way
Error code: ERR_SSL_PROTOCOL_ERROR
Hi, I am getting the following error when using Chrome to access my ADSelfService Site. Error code: ERR_SSL_PROTOCOL_ERROR I have already added the sslProtocols="TLSv1" to the connector, but I still get the error. On SSL Labs check, I get the following errors The server supports only older protocols, but not the current best TLS 1.2. Grade capped to B. This server accepts the RC4 cipher, which is weak. Grade capped to B There is no support for secure renegotiation. The server does not support Forward
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
Not Installed Software Listed In Inventory
I am managing our licenses at the moment using Desktop Central 7, and this morning I noticed that one of our pieces of software is showing as installed on one of our training PCs. When I checked the PC, the software was nowhere to be found. There was,
Why You Should Hire a Dedicated ASP.NET Developer for Your Project
Introduction In today’s fast-paced digital world, businesses require robust and scalable web applications to stay ahead of the competition. One of the best ways to achieve this is to hire a dedicated ASP.NET developer who can deliver customized solutions
Log360 release: OU exclusion feature added
We’re excited to announce that ManageEngine Log360’s latest build 5532 is now live! What’s new in this release? Enhancement: "Exclude OUs" component is now available in Log360, aligning it with EventLog Analyzer's functionality. Users can select a parent
ManageEngine Germany User Conference 2025
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening in Munich, Germany.,Date: 27 March 2025,Venue: Mariott Munich City West. This one-day event is packed with leadership forums, product technical workshops,
AdAudit API
Is there any API for AdAudit plus ?
List of Alert Profiles
Is there a description of alert profiles? For example, what does "Group Membership Information" do as it has no action descriptor.
Asset Allocation Details by Site
Being able to select a user or department to fetch asset allocation details is a huge improvement. However, please give the option to view assets by an entire site instead of by user or department only.
Adding Domain in SDP
I have an existing SDP free version, my problem is I cannot add a another domain and the error is "Domain with same name already exists. Please provide different value for Domain name."
Broken logo on login and main admin screen
Hi, I have on the first screen broken logo with text AdselfService Plus (screen attached), this logo is also when admin login on main screen upper left cornet, how to remove this logo from here?
Show additional information on parent request from Task view
When viewing a task, very limited information is displayed on the parent request, just the request name as a clickable link. It would be helpful to see additional information in this view, such as the request ID, priority, status, and group/technici
5 Impressive Power BI Dashboard Examples for Data Visualization
Introduction Power BI dashboards have transformed the way businesses analyze and visualize data. With powerful tools and interactive features, Power BI enables users to gain insights from data like never before. In this article, we will explore five impressive
Edge, WebView2 and the Evergreen Distribution Model.
Is there a template available to disable the Evergreen Distribution mode? Edge and WebView2 are automatically downloading and installing on all systems and ignoring existing update blocking configurations.
PCI DSS v4.0.1 becomes mandatory by Mar 31, 2025 – Get Ready!
Dear Endpoint Central Community, The PCI DSS v4.0.1 compliance deadline (March 31, 2025) is fast approaching, and organizations must take action to meet these critical security standards. To simplify the process, we’ve created a dedicated webpage that
ServiceDesk Plus training | Ireland | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to Ireland, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential
ERR_SSL_PROTOCOL_ERROR in Chrome
We are regularly getting an ERR_SSL_PROTOCOL_ERROR in Chrome. I believe this is to do with recent Chrome patching that disables SSLv3 due to the POODLE vulnerability. Similar to this thread. https://forums.manageengine.com/topic/a-vulnerability-in-sslv3-dubbed-poodle-was-disclosed-publicly Can you confirm the "fix for OpManager to disable SSLv3? Regards, Andrew
ServiceDesk Plus training | UK | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to UK, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential of ServiceDesk
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
ppmsigner_publickey.crt expired
Hello, This cert expired today. I tried to make update of our MDM Plus, but cert expired. Can I do something, or is it problem of Manage Engine Corp? Thanks Jan
Next Page