Custom Function in new API after 14900
Hello, I've got this message when entering a cf that we used to change status on reply. This custom function is using an outdated sdp.admin.leftpanel.helpdesk.notificationrules.hom API version. We recommend updating it to the latest API version. I can
Reporting on Assets - DB growth
We want to get a report out of our SDP's CMDB to detail the growth in the number of servers for the last 3 weeks. Next step would be to correlate with previous periods to estimate how fast that number grows, so we can then order the correct number of
Applications Manager extends monitoring support for 11 more AWS cloud services!
We are excited to announce our support for 11 more AWS services from version 17.4 (build 174800). With this extended visibility, you can get deeper insights into the interdependencies in your AWS cloud and optimize cloud performance with ease. Here are
RecoveryManager Plus build 6222 has been released with an issue fix.
We have released RecoveryManager Plus build 6222 with the following issue fix. Issue fix: An OAuth-based mail server configuration issue in builds 6206 and above, which prevented RecoveryManager Plus from sending email notifications, has been fixed. How
How DDI solutions supercharge connectivity in modern seaports - DDI Central webinar on April 17th
In global seaport terminal operations, the real anchor is a reliable network. But how can a network be built to maximize port efficiency? Explore how DDI solutions—centralized platforms for managing DNS, DHCP, and IPAM—help modern seaports establish a
Enrollment during GINA logon
Hi, We're trying to use the ADSelfService_Enroll.hta script to force/remind users to enrol in ADSS but are having a lot of problems running it. Typically we're met with the message that the "server unreachable" when the server is in fact reachable, all
Strengthen your AD security with Log360 Cloud's latest features
Log360 Cloud's recent update has a bunch of exciting Active Directory monitoring features. Here are the highlights: Account Lockout Analyzer: Detect, audit, and resolve Active Directory account lockouts with the new User Management report. This report
MSOnline Deprecation 3/30/2025
Our organization has recently been made aware that the MSOnline module has been deprecated by Microsoft last year and will cease working entirely after 3/30/2025. Seeing as this is still a pre-req for ADManager, do you have plans to switch to Graph? If
Request - Incidents
596 / 5 000 Résultats de traduction Résultat de traduction Hello everyone, This is not a request for problem resolution, but rather a request for advice. In Service Desk Plus, we have difficulty determining whether a request is a service request or an
[Free webinar] Creating a 360-degree SRE dashboard for your organization
Hi there, Are blind spots in your complex IT landscape causing instability in your infrastructure? It's time to regain control. Enhance IT operational resilience and efficiency with proactive site reliability engineering (SRE) tracking. Join our latest
Requester changed to 'system' - unknown email address.
Hi Not sure why this happening - or how to stop it. We can't control who sends us an email so we want the system to reply back to the requestor , not switch it to 'system'. What is a 'known' email address?
Define Target under configuration
I noticed that in the last DC update, you change the way to add a computer, group, ou etc Is there a way to add multiple items using the comma like the previous version? Right now If I need to do some quick deploy I need to select one by one every items.... Thanks Regards
Red envelope in notification center
Hi, We recently updated from v. 14620 to 14860. One notable change was in the notifications center. Previously, when a requester had replied to a request, the corresponding notification would show with a red envelope. Now it's just a generic "request"
Pick list field options drop off when request is updated
Hi there, We have noticed that our pick list additional fields options drop off when a request is updated (ie, group is changed or technician is changed) is this system behaviour? or do I need to configure something in the background?
Requester view of tasks and approvals
I would like the requester to have more visibility into the progress of their Request Catalog request, specifically with the progress of tasks and approvals. I would like the requester to be able to log into the system and see what tasks & approvals exist on their request, the status of each, and who they are assigned to. All requester views of this information should be read only. I would also like the requester to be emailed (email should include all details) when a task or approval is assigned,
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Freeze Field in Tasks
Hello, Using the task template in ServiceDesk Plus, we created tasks with costs. We would like the following fields to be non-editable when the user selects the task: The fields: - Additional Cost ($) - Estimated Work And in the Actual Start and Actual
version 10000.
I want to transfer all the data from one server to another, it can't find version 10000.
Adding VmWare ESXi hosts to Desktop Central
Is it possible to add VmWare ESXi host servers to DeskTop Central? Thanks
Do we have the option to scan the Azure applications_Collebra
Dear Team, The customer is using Azure, which hosts multiple applications. The question here is whether Vulnerability Manager Plus will scan these applications and provide us with the vulnerability report. Please provide clarification on this. Regards
Not able to upgrade from 14750 to 14840
This appeared when i am installing the ppm. Could you please advise me on what i should do? Thank you
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Retaining Change request description alongside request description when a Change is created from a Service request
Dears, Greetings! We are on the latest build of SDP 14.2 Build 14200. We have customized Change template description field, such that it captures lot of details from the requester. At times, we do raise Change from existing requests. Doing so, description
ManageEngine Endpoint Central: constant, high CPU usage
On my Macbook, I have constant high CPU usage from the ManageEngine Endpoint software. In my case, the problem is the "dcuserhandler" process, for which the Activity Monitor typically reports ~150% CPU usage. Options
SDP Concurrent License for Technician
I know this have been up for discussion previously but I haven´t seen any new regarding it. Are there any plans on changing from "Name Techician" to "Concurrent logged in techician" in Servicedesk Plus Cloud? If not for the entire domain, but would it
Task Template Trigger
I created a Task Template but forgot to set it in the trigger mode. When I try to edit it, the Assign and Mark buttons are not available. Where can I make this change?
"Query_Report_Admin" API Permission Is Missing
Hi, I am trying to use the /dcapi/threats/systemreport/vulnerabilities API call to fetch system vulnerabilities. The call works on one ME-EC deployment and fails on another. Debugging shows that, although both API Tokens were created using Administrator
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
How do I define credential for SSH connection using Public Key Authentication in AppManager?
I want to create a new file/directory monitoring. This monitor will connect to a new host by SSH using Public Key Authentication method. However, which information should I put in "Private key" text box? Should it be a path that lead to my generated private
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Desktop Central Client Compatibility with ARM Processors
We would like to install the Desktop Central client on a Raspberry Pi running Debian Buster. Unfortunately, Manage Engine does not support the ARM processors that Raspberry Pis use. Is this something that Manage Engine is working on? If so, can you please
disable edits in details view
In details view you can update fields and even though there is a rule that is set to make an additional mandatory, it isn’t forced before saving. Worse the rule will run if just the one field is updated, and then will run the second rule if the next field
Wayland support for Linux remote control
With more distributions making Wayland a default for their desktop environments, is there a plan to support Wayland in the Linux remote control app?
NAT problem on Cloudflare CDN
Hi Good day I plan to manage PAM360 server through Cloudflare CDN I have problems setting up sessions (RDP, SSH,...). Considering that PAM360 needs port 8282 to view WEB and port 8283 to create RDP sessions, it needs other ports like 8285 for other sessions,
Splunk SIEM integration - PAM360
Hi. I need to integrate Splunk SIEM for log forwarding. Unfortunately, I couldn't find detailed information on the internet. What is required from me as the "Collector Name," and what information should I enter there?
Ability to Bulk Edit Change Requests
We've run into a scenario where we needed to migrate change and request tickets to a new Site. It was a process to migrate all our tickets to the new site but now need to work on migrating 1000's of Change tickets. Is there any way a bulk action could
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