In today’s digital-first workplace, an employee’s experience is shaped as much by their devices and applications as it is by company culture or policies. That’s where Digital Employee Experience (DEX) comes in.

DEX is all about how well technology enables people to do their jobs. It goes beyond device uptime or ticket resolution. DEX looks at performance, responsiveness, crashes, delays, and even how users feel about their digital tools.

As organizations modernize IT, DEX complements other adjacent functions like Endpoint Management and Service Desk management by shifting the focus from “What are the devices doing?” to “How well are they helping people work?”

• UEM manages the what—devices, apps, policies.

• DEX manages the how—smoothness, speed, satisfaction.

Together, they create a holistic view that allows IT to go from reactive troubleshooting to proactive optimization, improving both productivity and employee sentiment.

We have been working on these lines for a while now to help IT teams anticipate issues, troubleshoot faster, reduce tickets, and overall improve the digital experience within the workplace.

Listen closely to this space—a big announcement is on its way.