How can I add and distribute Microsoft Store apps nowadays?
Hello, pitstop! I know that Microsoft Store apps are no longer possible to distribute through the Windows App Management tab on Mobile Device Manager Plus. However, I can't find any official help articles on what my alternatives are for adding and distributing
SharePoint Manager Plus build 4505 released!
Hello Everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4505. The new build supports the following: Enhancement: SharePoint Manager Plus now supports Duo Web SDK v4 with Universal Prompt, providing a simplified and
RecoveryManager Plus rolls out build 6221
We are glad to release the latest version of RecoveryManager Plus, build 6221. Issue fixes: · An issue that prevented adding Wasabi us-east-1 region buckets, due to an endpoint inconsistency, has been fixed. · An issue where Exchange on-premises servers
Deploy Systernals BgInfo Walk through
Hello, Was interested if there is a walk through on deploying BgInfo to client machines.Here is a link to BgInfo http://technet.microsoft.com/en-us/sysinternals/bb897557.aspx for more information. Regards, TJ Havens
Change module- Field and forms rules not working
We have been upgraded to a new version and the Field and Form rules from the Change Template are not longer working. Could you please let me know what are the mininum configuration required for the rules to work? Please assist
iBAS++ Agent installation issue from Patch Manager Plus Console
Hi Team, We are unable to install the agent from the Patch Manager Plus console. We are receiving an error stating that Admin$\Temp is not accessible. However, all required ports are accessible between the server and the agent, and Admin$\Temp is accessible.
Mandate task fields
Hi Is there a way to mandate fields (owner, group) during task creation? I know I can mandate fields for closing a task.
Backup Emails from IMAP Mail Server?
Backing up emails from an IMAP mail server depends on your preferred method and technical expertise. Here are two common approaches: 1. Using your email client: Microsoft Outlook: If you use Outlook with your IMAP account, you can export your mailbox
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
how to set automatically : Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort
Hello, We want to automatically set the actual end time of the field on the task based on the calculation below: Actual End Date = Actual Start Date + Estimated Work (Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort) I think this can be done
Introducing the Enhanced Applications Manager Widgets & Dashboards
We’re excited to introduce a series of updates to the Applications Manager's widgets & dashboards, designed to provide a more intuitive, interactive, and visually engaging experience. These enhancements have been developed in response to valuable feedback
GET API response (result) doesn't show all requests
Dear All, We are using the GET API to view all the requests but the response doesn’t show all the requests. Regards, Wajahath Farooq
How to Fetch all request through GET API specific to the Requester?
Dear All, How can we fetch all requests (specific requester) through GET API based on the "Requester.Email" or "Requester.LoginID"? Please let us know the search criteria (input_data). Regards, Wajahath Farooq
How to find Postgres Database Password
Hello, I'm attempting to up the security of our ServiceDesk, and one of the recommended measures is to change the Postgres Database default password. When I selected the security measure, I was redirected to this link - https://help.servicedeskplus.com/change-postgres-user-password.
OS Deployment - Driver Vendors
We use Dell PC and laptops. The OS deployment is working great. I have a question about what drivers to include. Do I include both WinPE10.0 and WinPE11.0 files into the Bootable media?
Auto Assign a ticket based on a incoming email and using a specific keyword in the Subject Line
Hi team- I'm trying to auto assign a ticket to a technician that comes in via email has a specific keyword in the subject line. This ticket will go to only one specific technician, and not the entire team. Has and what has anyone had luck with this? If
Improvements to new Dashboard (2025)
A few suggestions to improving the new features for the default dashboards: Ability to add more than one status (field) to a filter. For example, I can only highlight individual Status names and not a collection a names (Open vs. Open, WIP) (OnHold vs.
Extract all requests/changes in .csv
Hi, greentings We need to extract a complete report of all requests and changes registered in the on-premise SDP What is the recommended procedure?
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 26]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 27]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss the step-by-step procedure to design, implement, and manage a powerful service delivery model to cater to your organization's service needs.
Deprecating Patch DB sync for Endpoint Central 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Endpoint Central 11.2.2328.1
Deprecating Patch DB sync for Vulnerability Manager Plus 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Vulnerability Manager
Deprecating Patch DB sync for Patch Manager Plus 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Patch Manager Plus
M365 Security Plus build 4619 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4619. Enhancement You can now register for security advisory notifications from the Security Hardening section to ensure timely updates about recently released fixes
M365 Manager Plus build 4619 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4619. Enhancements The Bulk User Modification using CSV management task now supports the following additional actions: Modifying Exchange Online mailbox permissions
Service Desk Upgrade from 14750 to 14840
Hello i have issue on service desk upgrade from 14750 to 14840.The upgrade went well at the start but in the end just a pop-up message say problem in pre-validation. Can anyone help me resolve this?
Boost security with Identity360 using phishing-resistant MFA, passwordless authentication, and more!
Hey everyone, We are excited to introduce new and improved features in Identity360, making authentication more secure, seamless, and flexible. Features: Passwordless authentication: Identity360 now supports passwordless authentication for its portal login,
Looking for how to see the time tickets are in a specific request status on closed tickets for each month to compare data over time.
Hello, I am trying to see how I can run a report on all tickets that were created in a specific month, such as January 1-January 31st. I'd like to be able to get the average time those tickets were sitting in a specific status, such as "on hold", or "awaiting
Self-Service Portal - Uninstall Option
Can you please add an uninstall option to the Self Service Portal on Agent PCs? Seems likely that users may change their mind, change projects, stop using a commercial app (automatically freeing a license), etc., and it would add a lot to "Self Service".
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Notification Action Email Template Location
I could have sworn I saw a location where the email templates for notification actions were kept. Did I imagine this? What I'm talking about are the email templates that can be created for Admin > Automation > Custom Triggers > Notification Action > Edit.
Can the survey be added on the Close screen?
I would like to have the users give their survey response on close so we can have a better response rate on surveys.
Translation File
Hi, I wanted to translate arabic to farsi. i know there is a option from gui but it takes so much time. where is the arabic translated file so i can translate it more quickly?
login form translation
hi 1- how can i translate login form? 2- how can i disable admin and guest login banner from login form?
EC Cloud no updates?
In 2023 9 feature updates were released. In 2024 so far there are 0 for EC Cloud. We are missing things like the file/folder system manager tool. Event viewer tool. Several bugs exist that have been patched in on premise versions. When will EC Cloud receive
Make updates (Remove) Stages on Change Template
We want to revamp what stages we are using in a new change template. How do we remove stages so they don't appear on the side of the screen? Here's the change: We want to remove Testing and UAT/Training and Review Here is the setting in the associated
How Can ManageEngine Applications Optimize Rack Server Resource Utilization?
Hey everyone, I’ve been looking into ways to improve rack server resource utilization and came across various ManageEngine applications that claim to enhance performance, monitoring, and efficiency. Given the increasing demands on enterprise IT infrastructure,
What table is Site Manager located in?
Hello - I have MSSQL and I'm looking for the tables that contains the Site Manager value?
How can I block WebView/In-App Browsers with MDM on Android?
How can I block WebView/In-App Browsers with MDM on Android? This is because I am filtering the web browser but it can easily be bypassed by just going into an app's in app browser which isnt filtered...
Next Page