Cannot able to Upload Attachment through Postman PUT REST API's
Dear All, We've upgraded our build to "14980" and we've noticed that PUT REST API's to upload the attachment doesn't work anymore through Postman. Regards, Wajahath Farooq
Why does this custom query only return pending approvals from year 2022?
Hi Everyone, Would like to ask why this custom query only returns 2022 tickets rather than all tickets that has pending approvals? SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", wo.TITLE AS "Subject",
Inventory Information Archive
I'm wondering if there's a way to see history/archives of asset information such as Custom Computer Details or Custom Fields. We'd like to be able to see historical data of who was issued a particular computer, when it was issued to them, etc. For example:
Patch Tuesday Updates: June 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-06 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5061072) (ESU) (CVE-2025-33073) 2025-06 Security Only
TMP Folder Size
Hi, We've just noticed a folder located in c:\Program Files (x86)\ManageEngine\DataSecurity Plus\Tmp which contains a bunch of subfolders named things like auditTemp and auditTempOld. One of the subfolders is called serverTempOld and is 52gb in size!
Asset Explorer - How to add smart phones
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Automatic Patch Deployment report
I'm looking for a predefined or custom report in Endpoint Central that can give me the status of all Automatic Patch Deployment Tasks per machine. I manage over 50 automatic patch deployment tasks, each with varying success and failure statuses. I've
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
[Tips & Tricks] Sending out approval notifications with request attachments
We frequently receive requests about sending notifications that include request attachments to recipients beyond the designated approvers, either during or after the approval process. This enables recipients to quickly review relevant documents without
[Use case] Detecting cryptocurrency wallet software
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect cryptocurrency wallet software within your organization. Rule name: Cryptocurrency wallet software started What the rule detects: This rule detects the running of several common cryptocurrency wallet software on your organization's devices. Why the rule is useful: Cryptocurrency mining and trading have become
Cannot export PDF report from Firewall Analyzer
I recently installed Firewall Analyzer on a Linux server to test its features. It is up and running but when I tried to export the report in PDF, it opens an empty tab and nothing happens. No files were being downloaded. I tried to access using different
Text labels on forms
We have a number of custom forms where we would like to display custom text the user cannot alter. We were able to do this on our very old in-house developed service desk application. For example, on some forms we need to have a notice that the user is making a formal, legal declaration when they submit the form. I am currently using a custom field as a text box but this is watseful of those boxes. I suggest adding an extra set of "additional fields" for forms that allow text to be displayed
ManageEngine Supportcenter Plus - version 14.9 - Build - 14930 is available
Dear User(s) Greetings for the day. We released SupportCenter Plus - version 14.9 - Build - 14930. Enhancements : SCP-7391 : You can now configure field and form rules to show and remove field information in a form. SCP-7396 : In Postman, the input_data
Request Reply icon not good
Hi Just updated till 14970 and I have got bad complaints from my support team about the new reply icon on requests. The number is way to big, it hide the envelope and the new conversation counter is very bad. Ok, I see that there is 2 conversations above
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930. Major enhancements : SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online.
Services desk upgrade failed!
Been using Service desk for a few years we also pay for Endpoint manager but use the free service desk. Not very happy not able to raise a ticket! Anyway the upgrade process has broken my service desk. "Problem occurred during previous patch installation
User Account Report
Hi, I need to run a report that will list any computers that don't have a specific local user account. Is there a way to do this as I have had any luck working it out? Nathan
OS Deployer, Unable to connect to server retry is in progress
Seems like the error unable to connect to server retry is in progress happens quite a bit when PXE booting, have to wait a period of time for it to hopefully connect. Is there anything I could try to help improve this. .wim loads but then the connection
Automatically lock Mac after x amount of inactivity.
I have created a configuration to lock Windows PC's after 3 minutes of inactivity. How can I create the same config for MacOS? For ISO Compliance, we need to ensure that all user laptops are automatically locking however, I have been unable to find anything
Unmerge tickets in SDP and revert tickets to original job numbers
Hi there. Once of our technicians has accidentally merged a few tickets in SDP 9314. Is there a way to "unmerge" these tickets and assign their original ticket numbers, notes, follow up emails etc? I realise there is the 'split as new' option but that isn't appropriate in this instance and I want to make sure that the original data is preserved as it was entered. I've looked through the forums and I don't really see an answer for this, I do note that people have been asking for this option for many
Can I delete a conversation within a ticket?
Can I delete a conversation within a ticket?
Report of used disk space
Hi, is it possible to schedule a report weekly where i can see the used disk space? Is it also possible to see the historical disk space e.g. last 30 days? Is it also possible to monitor the folder growth? We have a very high growth rate on our file server
Optimizing Pitstop.ManageEngine OpManager v12.6 for AI PC – Any Advice?
AI PCs are becoming more common in IT environments, requiring efficient monitoring and resource management. Pitstop.ManageEngine OpManager v12.6 offers extensive network and performance monitoring capabilities, and I’m looking for ways to optimize its
Your integrated MSP platform is here - announcing the launch of MSP Central!
We're thrilled to announce the official launch of MSP Central, the game-changing platform designed to empower MSPs like you! Tired of juggling multiple tools? We've seamlessly integrated comprehensive Professional Services Automation (PSA) and robust
Exclusive report: The advent of AI agents in ITSM—what do UK's pros really think?
Hello ITSM practitioners! AI agents are touted to reshape ITSM by acting as a digital workforce that works with and on behalf of human teams. But how ready is your organization to adopt them? What are the use cases for AI agents? And how should you handle
C$ Access / Copying Files
I know we can copy files in a remote control session using Remote Access Plus but does anyone know if there is a way to access the C$ share or copy files to a remote computer?
System Manager Tools won't
Hi there, I've installed Remote Access Plus On Premises Free Edition, currently in trial period, and I can't use most of system manager tools, it keeps getting loaded and after some time a message says that the agent was disconnected. Tools that don't
Force Admin to Login with Azure
Hello, I would like to have a Feature where Admins and Customer Admins in DC MSP are forced to Login with their Azure Account instead of their Local one. Right now I have to create a Local User that then can choose between Local Login or Azure Login.
Remote access plus with restriction
Hi everyone, I am testing this product and plan to have it for my company. But I found some limit that we can not do, is there anybody have experience with that? The scenario is for WFH users: 1. How to have the user screen with only remote that use can
Exchange Reporter Plus build 5723 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5723. Security fix: The following stored XSS vulnerabilities in the Reports module have been fixed. CVE-2025-5366, as reported by Ngockhanhc311 from FPT NightWolf
SNMP issue for adding Raritan console Box
Hi Team, I have tried to add the console box server in our opmanager, for getting an error below. Can you please connect via remote session and resolve the below snmp issue.
Feature Request: Remote Access Plus Cloud
Can there be an option where the 'User Confirmation' option be enabled for say, a Level I Service Desk Role, but for a higher level, a Level II or Level III technician Role be able to override this feature. We found that if we enable this feature, we
Agent installation on Work From Home workstations
We are implementing Vulnerability Manager for our corporate LAN, which contains ~30 servers and ~15 workstation virtual machines, all of which are on the same local infrastructure and joined to our local active directory on premises (which syncs to our
Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus team [Jun 26]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where Vishnu Priya Kumaresh, global head of customer success and product
SUPPORT??
Our system is down and we cannot get support - goes to voice mail. No chat, no call back - no support at all. Used to be you could always get support. What has happened? Can we expect this to be remedied or not?
Hide category from requester view
Hi guys, Is it possible to hide categories from the requester view? My IT dept. would like to have som department specific categories which would have no relevance for the normal users of the system. Is this possible? Thanks. /David
[API Issue] Technician field remains "null" after assignment
Hi Zoho Support / Community, I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000), the technician field in the response remains null. Here’s
Need Help with SharePoint List Column, Blog Setup, and Document Migration Between Sites
Hi everyone, I'm working on cleaning up and reorganizing our SharePoint Online setup and ran into a few things I’m not completely sure how to handle: First, I need to delete a column in a SharePoint list, but I want to make sure it doesn’t break anything
Overcoming Common SharePoint Online Data Challenges
When navigating the complexities of SharePoint Online, organizations frequently encounter significant roadblocks that can impede productivity and data integrity. One such persistent issue is the frustrating occurrence of SharePoint Lookup Column Not Showing
Extract data using query
Dear ManageEngine members, I wish to extract data from ManageEngine which will show the number of assigned stock per product for each ticket from a specific date range. Please could someone help with the query? Thank you!
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