Need help with CMDB API - Updating Asset Owner
Hello, I'm trying to update asset details using the ServiceDesk Plus CMDB API (v3), specifically to assign assets to users. However, I'm encountering issues with the update operation. Environment: - ServiceDesk Plus version: [your version] - Using Python
Report Help
Hi all, Looking for assistance here I am struggling to figure this out and wasn't given much time to try and create it so I come to you wonderful people. I am trying to create a report that will show weekly the number of requests that were created and
How to access Solutions without logging into ServiceDesk Plus most recent version
Good Morning, I need to figure out access to Solutions without logging in. I used to use the website /sd/ and then solution.sd=123 or something very similar. That does not work at all any more. Even a similar article here that has me entering /sd/solutionshome.sd
Ajout champ dans modèle de projet - servicedesk plus
Bonjour à tous, Je souhaiterais savoir s'il est possible d'ajouter des champs dans : Modèles et formulaires > Modèles de projets Voici les champs par défaut : Cordialement,
Comprehensive Guide to Power BI Development Services
Introduction Power BI is a powerful business intelligence tool that enables organizations to visualize and analyze data effectively. Companies looking to harness their full potential often seek professional Power BI development services. This article
Layout Personalization Navigation Menu
Hi I would like to change my Navigation Menu top bar to top bar too but SideBar lite, with icons. Thanks
Service Desk Plus - Acknowledge requester by e-mail when a new request is received
Is there a way to add or use another email template for a none IT support group using service desk for requests ( I.E. Marketing Department)? When requests are created and assigned to this support group use this template to acknowledge the requester.
Change to Database Schema after upgrading to 14940
We utilise the custom fields in dbo.WorkOrder_Fields for items such as Company Name or Ticket Category (eg [UDF_CHAR1]), and we currently query these directly in the database as part of our Data Warehouse and reporting solution. We notice that when upgrading
Additional Support for Email Commands
A number of our templates use the 'Approver(s)' system field for requesters to assign their team manager ad-hoc as approvers for Service Requests. There are some templates that we would like to raise calls with using email commands, but are unable to
Custom columns synchronised between EndpointCentral and ServiceDesk Plus
Hello. We have ManageEngine Endpoint Central integrated with ManageEngine ServiceDesk Plus. In the UEM computer inventory (Inventory--> Computers) I have added two custom columns, but in ServiceDesk within the asset inventory they do not appear in the
Worklog description disappears in resolution if you click status
Hello! When our technicians are in the solution field and choose to add a work log, the "Description" field disappears if they click on the dropdown list for statuses (see image). Is this a setting we have somewhere, is it a bug, or is it working as intended?
Build 14930 - Child request custom function broken
As a continuation of issues that have arisen since updating to build 14930.. We have been utilizing the custom functions for automatic creation of "child" requests, as detailed here: Create multiple Child Requests(13002) - Deluge Script This has been
Consult list of servers through the API
Hello, I need to do something very simple, such as query the list of servers in the PatchManager system through the API. To do this, I wanted to ask you if you have an example of how to authenticate and then make the query. What I have is the following,
Time Elapsed and Time Spent
Dear Users, We got quite a number of suggestions and feedback's regarding the usage of "Time Elapsed and Time Spent" in the Request & Reports modules of ServiceDesk Plus OnDemand. Although the two words sound similar, both are different though and we have taken up changes in its naming conventions. Hope you are all aware of our next release is going to be on Request Assessment Details - Request Tab(Time Elapsed Analysis) and Report Metrics as detailed in : https://forums.manageengine.com/topic/what-s-coming-up-next-in-servicedesk-plus-ondemand
In our dashboard resolved tickets dont show up in the home dashboard and in reports of completed requests
Hi In our organization when we finish a ticket we RESOLVE it and we dont CLOSE it, we only CLOSE when there is nothing we can do about it. In the settings the status resolved is in the completed section in the statuses tab, yet when we resolve tickets they dont show up as completed and only the closed ones show up. Thank you
Resolution Time Error?
Hello folks, I've reached out to support about this issue but it appears we are not understanding each other, so I hope to re-open this pain point for us and get clarity. Here's our scenario: HR opens a future dated request (3 weeks away) for a new hire,
How to view or reset the default admin security questions
ADSelfService plus was set up by someone who's left & while they recorded the admin password, they didn't record the answers to the security questions. I can log on as .\admin but then get: Currently on build 6402 but about to update to 6510. Logging
expired SAML certificate MFA: how to regenerate
Good morning, I want to configure saml in mfa. I have the following error message (see attachments) indicating that the saml certificate has expired how can I regenerate it ? I don't see this option and the configuration cannot be done I tried to regenerate
Problem with adselfservice on-premise server migration
Hi, I need to migration Adselfservice to the new server, so I follow this official guide, but have problems: https://www.manageengine.com/products/self-service-password/kb/adself-service-installation-server-migration.html Old server is: -windows 2012
Can't see 4679 service ticket event
Hello, In adaudit plus I can't see Event ID 4769 for Service Ticket even if service ticket audit is enable on domain controller. can you help me ? Thanks
ME products on one MSSQL instance
Hi, We want to compare ME product DB's on MSSQL to one SQL Instance and many DBs. At this moment, we have one SQL instance and DB for one product, but we want to optimize our server to one ME instance and all DBs in this instance from applications. These
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Setting up MDM with managed shared device
Hi, Can anyone assist with setting up MDM Shared device for Android? What I've done so far is everything in this guide, Setting up Managed Google Play | ManageEngine Mobile Device Manager Plus. The issue is when initially enrolling the device the shared
Download Failing - CHECKSUM_FAILED
PatchID; 809430 DSA-5863-1 libtasn1-6 security update(DSA-5863-1) problem downloading "Download blocked by firewall. Enable firewall configuration to allow download. " Log files state... "CHECKSUM_FAILED" Is there an issue with the source patch as other
Unable to generate Report: SDP 14.9 Build 14940
When I try to generate report I get below error: This is for advance matrix reports and for Tabular matrix report Please I need help
Requests not showing in Table View
Hello, we have upgraded to version 14940 and just one user is having an issue when looking at requests in Table View (other views are okay but unable to search on those). We have tried clearing any filters and Columns but get an error message "Field Account
Service Desk Plus Server wont start
Server hanging on Server Started............................. Showing error "server shutdown - for esm, dynamic configuration folder are missing" when i execute run.bat
Change workflow - add images to notifcations
Hi, Can you please add the ability to add images to the 'Change Workflow' notifications? (add the image button to the control) Thanks!
Translate add Image on Edit request
On the Edit Request page and in the Request Description section, when I click on the Add Image icon, the image upload form titles are in English. Where do I translate this?
Report export
After install latest service pack we can not export report to pdf. Following error happening.
Merge project
Hello everyone, I would like to know if it is possible to merge projects on servciedesk plus please? Sincerely.
Periodic Notification Alarm
Is it possible to generate alarms at certain intervals where we can determine incoming requests and how can we forward them?
Display Followers/Shared With in Right-side Widget
Display follower information/shared with information somewhere in the widget instead of Actions -> Manage Followers to view followers or who the request is shared with
Remote office OS Image replcation
I am able to replicate images store on the Local Office to a remote office, but is there a way to replicate images created in a remote office TO the local office OR replicate between Remote Offices? Scanning the web documentation it says a manual replication
Close request without mail option
Hello, We are using the statuses "Resolved" and "Closed" and we want to send different emails depending on which status is used. However, we also want the option to close a request without sending any email to the requester. Is it possible to create a
[Announcement] End of technical support for Analytics Plus builds 5301 and below
We hereby announce the end of support for Analytics Plus 5301 and below, effective from March 31, 2025. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
SHow / Hide Tray Icon
Hi is there a way to show or hide the tray icon for users rather than having hidden behind the windows hidden arrow i have over 400 users and a lot of them have no idea how to find icons unless we display show them down in the task bar.
Error message when updating Assets
Error in componentVendorFormCannot read properties of undefined (reading 'nodeValue') It happens when: Adding a Model to a Server. When selecting a Product for a Non-IT Asset This has been present since at least 14820
Mail Fetching 365 mailbox User/Shared
We are migrating our mailboxes from On Premise Exchange to Exchange online and will need to use Microsoft Graph to connect. Would we need to use a Licensed 365 Exchange user account or will a shared mailbox work?
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