How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All,
Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request?
Regards,
Wajahath Farooq
Topic Participants
Wajahath Farooq
Dinesh Bhaskaran
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