Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main program did not run. And when I use the run.sh script I got following error:
[14:40:55:954]|[07-16-2025]|[com.adventnet.mfw.PatchUpdater]|[WARNING]|[1]: The 'fixes' directory is missing. Product loads the jar(s) without PATCH|
[14:40:55:970]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/lib to classpath|
[14:40:55:991]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/lib/webremote to classpath|
[14:40:55:992]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/lib/tomcat to classpath|
[14:40:55:994]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/lib/resources to classpath|
[14:40:55:995]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/integration/lib to classpath|
[14:40:55:995]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/lib/jaxws-ri to classpath|
[14:40:55:996]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : /data/servicedesk/ServiceDesk/zreports/uploadtool/lib to classpath|
[14:40:55:997]|[07-16-2025]|[com.adventnet.mfw.Starter]|[INFO]|[1]: LoadJARs already called. JARs have been loaded in previous server initialization|
[14:40:56:068]|[07-16-2025]|[com.zoho.mickey.startup.MEServer]|[INFO]|[1]: Creating new Server instance|
[14:40:56:405]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/product-config.xml|
[14:40:56:412]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/customer-config.xml|
[14:40:56:432]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/product-config.xml|
[14:40:56:436]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/customer-config.xml|
[14:40:57:709]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Reading /data/servicedesk/ServiceDesk/conf/database_params.conf |
[14:40:58:171]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/product-config.xml|
[14:40:58:174]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/customer-config.xml|
[14:40:58:183]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/product-config.xml|
[14:40:58:186]|[07-16-2025]|[com.adventnet.persistence.ConfigurationParser]|[INFO]|[1]: Processing /data/servicedesk/ServiceDesk/conf/customer-config.xml|
[14:40:58:189]|[07-16-2025]|[com.zoho.framework.utils.crypto.CryptoUtil]|[INFO]|[1]: Already crypt instance has been set and hence this [com.zoho.framework.utils.crypto.EnDecryptAES256Impl@73d4cc9e] is ignored|
[14:40:59:324]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Reading /data/servicedesk/ServiceDesk/conf/database_params.conf |
[14:40:59:329]|[07-16-2025]|[com.adventnet.persistence.util.DCManager]|[INFO]|[1]: All valid properties are available for dctype :: defaultdc, database :: postgres|
[14:40:59:330]|[07-16-2025]|[com.adventnet.persistence.util.DCManager]|[INFO]|[1]: dc-types defined in dynamic-column-types.props :: [defaultdc]|
[14:40:59:330]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Loading UDTs from directory :: /data/servicedesk/ServiceDesk/conf/udt|
[14:40:59:349]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: AGE|
[14:40:59:350]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: CURRENCY|
[14:40:59:353]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: CURRENCYSYMBOL|
[14:40:59:353]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: DAYS|
[14:40:59:354]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: GENDER|
[14:40:59:354]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: HONORIFIC|
[14:40:59:356]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: JSONSTRING|
[14:40:59:357]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: LENGTH|
[14:40:59:358]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: MONTHS|
[14:40:59:368]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: UUID|
[14:40:59:369]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: WEIGHT|
[14:40:59:375]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: ZCHAR|
[14:40:59:381]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[INFO]|[1]: Loaded data type :: SERIAL|
[14:40:59:381]|[07-16-2025]|[com.adventnet.db.persistence.metadata.DataTypeManager]|[SEVERE]|[1]: DataTypes initialized from :: /data/servicedesk/ServiceDesk/conf/udt|
[14:40:59:385]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Reading /data/servicedesk/ServiceDesk/conf/database_params.conf |
[14:40:59:840]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Driver Name :: org.postgresql.Driver|
[14:40:59:841]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Username :: sdpadmin|
[14:40:59:841]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Min Size :: 5|
[14:40:59:841]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Max Size :: 40|
[14:40:59:841]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Transaction Isolation :: TRANSACTION_READ_COMMITTED|
[14:40:59:881]|[07-16-2025]|[com.zoho.framework.utils.crypto.EnDecryptAESImpl]|[SEVERE]|[1]: Decryption failed :: For input string: "s"|
[14:40:59:945]|[07-16-2025]|[com.adventnet.ds.DefaultDataSourcePlugIn]|[INFO]|[1]: DataSourcecom.zoho.cp.TxDataSource@61dd025|
[14:40:59:954]|[07-16-2025]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[INFO]|[1]: Loading the function patterns from the file :: [/data/servicedesk/ServiceDesk/conf/Helpdesk/custom_postgres_functionpatterns.txt]|
[14:40:59:955]|[07-16-2025]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[INFO]|[1]: Loading the function patterns from the file :: [/data/servicedesk/ServiceDesk/conf/Persistence/postgres_functionpatterns.txt]|
[14:40:59:955]|[07-16-2025]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[INFO]|[1]: isDBMigration running :: false|
[14:40:59:955]|[07-16-2025]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[INFO]|[1]: isDBMigration dest DB :: false|
[14:40:59:958]|[07-16-2025]|[com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[WARNING]|[1]: Identifier [pgsql_identifiers.txt] file not exist for this database|
[14:40:59:961]|[07-16-2025]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: db.home ::: /data/servicedesk/ServiceDesk/pgsql|
[14:40:59:973]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Archive Adapter class ::: com.adventnet.db.archive.DefaultArchiveAdapter|
[14:40:59:973]|[07-16-2025]|[com.adventnet.persistence.PersistenceInitializer]|[INFO]|[1]: Storage Adapter class ::: null|
[14:40:59:980]|[07-16-2025]|[com.adventnet.db.api.RelationalAPI]|[SEVERE]|[1]: haltjvm.on.dbcrash is set to [true]|
Looks like the decryption function went wrong resulted in the DB halt during the startup process.
Any one can help here?
Thanks