Mail Fetching 365 mailbox User/Shared
We are migrating our mailboxes from On Premise Exchange to Exchange online and will need to use Microsoft Graph to connect. Would we need to use a Licensed 365 Exchange user account or will a shared mailbox work?
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict
Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the email
Inventory Scans
Is it possible to have the Inventory Scan run more than once a day? When I go to: Inventory>Action/Settings>Schedule Scan I have created a Inventory Scan but it seems that I can only configure it to run once a day. Can it run every couple of hours? Is
Change a Requests account/site association via API
Hi, Our request inbox is set up with some aliases that aren't associated with any accounts. I want to create a business rule to assign these requests to our MSP account and default site. I can't choose Account or Site in the "Field Update" option, so
Notify Tech before close
Hi, I'm fairly new to ME and I'm trying to find a way to do a few things with the same goal in mind. I want to have a ticket chased twice and then have the technician notified to call the customer. How do I add a note to a ticket based on criteria. I
Remove "Expired" assets after a certain number of days?
Is it possible to Delete Assets that have been set to expired after a certain number of days?
IT Assets are not showing up as CIs
Hi I feel that I am being extremely dumb here, but what do I need to do to get the discovered IT Assets (workstations / laptops & Servers) to show up as CIs in the CMDB? Thanks
Time Zone
I install opmanager in ubuntu server, the timezone in ubuntu set to UTC+7 but why on the opmanager web and graph the time showing as UTC? How we can fix this?
Populate Services Affected basesd upon relationships from Assets Involved
If my assets are somehow connected to a Business Service or an IT-services. Why is there no way to see that in the Problem itself? I need to manually add both Assets and Services Affected instead of SDPlus just readning the CMDB and populating it for
Can I block / prevent app update by device owner via work profile Play store?
Can I block / prevent app update by device owner via work profile Play store for Samsung Galaxy devices with Knox? I couldn't find an option in MDM webclient, the device owner still can update the app by themselves
Change automatically status after approval
Hi everyone! I'm working in the lifecycle request and I don't see a way to automate the status change after approval. My customer needs it to make easy the ticket work. They wants change the request status and autoassign a technician if the approval status
Full message chain in email reply to client
I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request and the new reply but all the replies in between are missing. I tried to ask support but my question was misunderstood. Our clients current interaction with our ticketing system is through email only. While the internal support gets to it through a web interface. We would likely continue to use that model when we move to the new system. I have been trying to
"Please enter a valid number for In Speed" when changing manage/status poll for interfaces?
Hello. I just had this product given to me and I'm trying to clean up what is monitored and what isn't. If I go into a Cisco switch interface list and deselect Manage/Status Poll and click save I get Please enter a valid number for In Speed error. It
How can we create a view of Changes by Implementer or Reviewer?
In the Changes module there is not a filter or column name for Implementer? We need to create some type of view for Technicians who are Implementers. Is this possible? Either in the Changes tab or the Home Page on the Technicians Homepage or a Dashboard
Trying to Run an exe file already on computer
I'm trying to run an exe command that is already on the computer. The command is JamCommand.exe that allows us to update a configuration within our Ivanti VPN Client. The command is already on staff computers and I've been trying to figure out the best
Can Auto Solution Suggestions and/or Zia reply to tickets created via emails?
Can the Auto Suggestion functionality and/or Zia be trained to reply to tickets created via emails? Almost all of our tickets are created via emails from the user community. It would be great if we can train the system to analyze these requests and reply
Assets - Users whose accounts are disabled.
We have noticed that when you disable a user account, their assets become removed from their SD+ user account. Therefore when someone leaves and we disabled their account, and then go to check what assets they need to hand back, we have no record of what
How to enable/disable password request, and view existing resources' settings
Hi, I'm trying to find where to enable/disable "password request"? Existing resource group has "password request" on all resources, but when I added a new resource, it showed up differently as seen in below screenshot. The second question is: how to view
Exchange Reporter Plus build 5720 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5720. Issues fixed: The integration between Log360 and Exchange Reporter Plus will now require super admin credentials for both local and remote deployments.
Add approval level via API
Hello, I am trying to create a new approval level via the API, but I am encountering the error: "The user does not have this permission." However, I am using an administrator user, and I believe this permission should already be granted. Could you please
If software/file detected -> run script
I'm looking for a way to automate running a cleanup script on computers that have a certain software package installed. While we can run a Custom Script configuration against computers that have it currently, we'd like to be able to automatically run
OS Deployment using PXE
Hello, We want to implement OS Deployment on Desktop Central using PXE. We have all the steps done, the image, Implementation Template, but the issue we're having is to implement this template on a machine. As I mentioned, we want to use PXE, but here:
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
Microsoft SSO instead of Zoho OTP
We are deploying ServiceDesk Plus to our organization. When users log in, they are prompted to enter their email address and then sent a Zoho OTP. Is it possible to use Microsoft SSO instead? We are using Azure as the identity provider and it is working.
Asset Explorer Upgrade issues
Upgraded to version 6.9 Build 6970 and now I can't scan computers says I need to download and install Desktop Central agent and that all the computers will need to have new software on them. Where are the directions?
How to trigger the Submit for Approval field from a Custom Function/Webhook or Script?
I have a Request Life Cycle where it's possible to press a status transition called "Submit for Approval" in the After section of that transition I want to trigger the Actions->Submit for Approval dialog window automatically. How would I go about doing
All fields register as Username/Password fields?
Since the fix for the Edge browsers was released I've started having trouble with Bitwarden Extension instead. On all selectable fields in a Request it thinks that they are Password or Username fields
AMD Epyc processors not being counted correctly in EC Inventory
We are running Endpoint Central v. 11.3.2428.21 and noticed that it is misreporting the number of virtual processors in the Inventory of machines with AMD Epyc (7571) CPUs. We have machines with 2 - 4 virtual processors in them, but EC shows all of them
Having issues making API calls from Jira automation
We are trying to have AD user creation driven by a Jira form that a user submits with the new user's information. When the form is submitted, Jira Automation pulls data from it (First name, last name, email, etc) and then is configured to make a HTTP
Requester allowed to view - need report
Hi ALL We use SDP 14840 with MS SQL DB I need report about data of setting "Requester allowed to view" of each user - how to ?
My Groups - Mobile App
Currently the mobile app (Service Desk Plus Cloud) does not have the option to filter the requests based on group (technician group). Is there a roadmap on this for future launch? It would help 95% of teams that work tickets to be able to view their group
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Request Technician Auto Assign: Tech Availability versus Online Status
For Requests - > Technician Auto Assign: Question is about the checkbox for "Auto-assign requests based on technician availability." Suppose on the Tech Availability Chart, a technician is shown as "away," for all day today. Yet, that technician still
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Hiding additional Change Role field on Technician form
Good day, We have introduced an additional role called "Change Administrator". Yet this field is pre-filled, and should not be visible for the technician. I've tried the following, but all do not hide the field: CS.hideFields(["Change Administrator"]);
ServiceDesk Plus
Hello, We would like to run reports, sorted by technician, of open tickets (incidents and requests) that a technician has had assigned to them for over 3, 7, and 14 days. Three separate reports would be fine. Is there an existing report template in ServiceDesk
Survey
Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus [Feb 27]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus. Each episode focuses on a specific module and provides in-depth training on configurations,
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
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