[Blog] AI-Powered ITSM: How it's Redefining IT Operations through Proactive Intelligence
Each day, we witness AI's capability to enhance operations in ways that we could never have imagined just a few years ago—whether it's optimizing or automating. In modern fast-paced digital workplace, the growing volume and complexity of IT tasks are
Upcoming enhancements in Workflows in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Workflows in ServiceDesk Plus Cloud. User Transitions in Workflow Configure user transitions on status output connectors to ensure a controlled and restricted flow between statuses. You
Mange Engine Update
Dear Team, Hi Guys, we have encountered an issue with our patch server. It appears that the server has not updated (windows Patch) automatically for June 2025, and we would like to request the latest updates. Could you please provide us with information
Scheduled Remote Shutdown Email Notification to admins
Can your team add an email notification option for the scheduled remote shutdown? From an administrator perspective when we perform our daily system audits, we currently get email notifications sent to us confirming the reboot, which we have done using
ManageEngine UEMS Agent Tray Icon process using 854.9 MB RAM
Hello. We have a laptop on which the ManageEngine UEMS Agent Tray Icon process is using 854.9 MB RAM. What could be causing this high memory utilization? Thanks, Eugene
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
[Free training] Excel at your network monitoring game with free product training
Get closer to OpManager and master advanced network performance monitoring with the upcoming product training series. Gain new insights by attending the free, five-part webinar series on July 1, 8, 15, 22, and 29 at 6am GMT and 11am EDT. Make sure you
M365 manager plus enable exchange online mailbox
Hi, I have on perm AD and use AAD to sync account info Entra ID, previous we will create mailbox in on perm exchange server. May I know can we use M365 manager plus to create Exchange online mailbox once on perm AD account created? thx
Ticket closed to reopened
Hello everyone, We encountered this issue on Servicedesk Plus, and I'd like some insight on how we can resolve it, please. On a ticket that's already closed, someone posts a comment, and the system changes the ticket's status to "ticket reopened," even
Solutions Template / Required Fields
Build 14970 We would like to customize the Solutions page like you can do other templates i.e. Incident / Service Request. We specifically want to make these fields required as they are not now. * Solution Owner * Keywords *Expiry Date * Review Date It
upgrade to 14970 fails during readiness pre-cheeck
Updating free version from 14840 to 14970, prior updates to get to 14840 worked fine. Using SQL 2019, running on Windows Server 2019, fully patched, rebooted. 14840 runs fine, am able to login. When selecting the ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm
The ManageEngine User Conference is coming to Las Vegas!
Hi there, We’re headed to the entertainment capital of the world for two unforgettable days of learning, networking, and IT innovation. Venue: ARIA Resort & Casino, Las Vegas Dates: September 18–19, 2025 Here’s what’s in store for you: Exclusive product
Post deployment forced reboot without notification/prompting
When creating a deployment policy for patching, we are able to force reboot pre-deployment without notification to the user. However, I am not seeing the same option for post-deployment reboot. Please advise. We do not want users being prompted of this,
Associating a change to a project is only visible in the change and not in the project
Hi, When editing a change request in the implementation stage and associating it to an existing project, the association gets listed only in the change and not in the project. Is this the expected behavior or is it a bug? Same behavior in bulids 14830,
M365 Security Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
M365 Manager Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
OpManager alert notification for the performance server using Line Messaging API?
Has anyone been able to set up OpManager alert notification for the performance server using Line Messaging API? Could you please share STEP by STEP ? Best Regards, Suriyo Sopeng
ServiceDesk Plus 15100 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 15100 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. CMDB Module Enhancements
Criteria used to create new request vs add to conversation
When a new request comes on what is the criteria used to create new request vs add the email to an existing request/conversation?
Column/Field in SDP synced from OP Manager and End Point Central
Please help with the script to fetch COLUMNS/FIELDS being synced from OP Manager and End Point Central to SDP. Need only COLUMN/FIELD names along with the source.
[ForYourInformation -58] Role-Based Access Control (RBAC)
If you care about securing applications, you should never overlook four letters — RBAC (Role-Based Access Control) which is an essential component. To define RBAC, it is a systematic access control approach that grants permissions to roles, which are
Important: Advisory regarding General Settings in PAM360 and PAM360 MSP Edition—v7410 & v7500
Hi All, Severity: Medium In recent versions of PAM360 and PAM360 MSP Edition (v7410 and v7500), the corresponding upgrade pack did not account for a few specific use cases. This has led to unintended modifications in the 'General Settings,' particularly
Customize Notification Template
Hi, I'm trying to amend our notification rule which a technician receives whenever a request is closed. Currently I have the following - Request [ID:$RequestId] has now been closed. Details of resolution below - Request title : $Title Requester name:
Mailbox is not accessible : "Unknown error occurred.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hello, Our ServiceDesk Plus was working correctly until Friday morning. It then claimed that the Mailbox Authentication was incorrect. I resolved this, but an hour or so later, the system stopped again with the error message:Mailbox is not accessible
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
End-of-Life (EOL) Announcement for Mobile Apps for Asset Explorer build 6994 and earlier
Dear users, Our team is planning a major revamp of the Asset and CMDB modules which will be introduced in an upcoming Asset Explorer service pack. Also, we will be releasing updated versions of the Asset Explorer mobile apps (v3.0 for iOS and v3.5 for
Notify select technicians on "New reply received"
Hi, I'm looking to add availability to select which technicians are alerted when a response on an existing ticket has been received. Currently, we have a technicians mail distribution group receiving alerts when a new request has been created and when
Query to fetch reports for servers synced from OP Manager
Is there a query or report to fetch server details being synced from OP Manager?
Script Help - Duplication of Request
Hello everyone, I am needing help with the deluge scripting. I am not a programmer by any means and the system does not have simple option built into it for this request. I have a user that access the portal and selects request a service. From there they
Update Vulnerability DB Failure after applying v11_4_0_SP-2500_36
Over the weekend I applied patch ManageEngine_Endpoint_Central_11_4_0_SP-2500_36.ppm. The update claimed to complete successfully, but this morning I'm receiving an error when trying to update the vulnerabilities database. I searched for this issue in
Latest version - Cannot import into Projects?
Hi In testing the latest version (14980) - Noticed the import from XLS into Projects drop down is missing: Has it been moved? I can find no reference to this in the release notes.
Windows crashes caused by Crowdstrike: Workarounds
Dear customers, We are aware that many of you are encountering issues with your Windows systems due to a problem with CrowdStrike’s Falcon Sensor. This is causing unexpected system behaviour, including blue screens and restarts. We want to assure you
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 25, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Reinstalled OS Deployer But Old Hotfix Info In Update Manager?
Has anyone had this issue before? I was having issues with OS Deployer so I uninstalled it and reinstalled it. Well the version I installed was 1.3.2513.1. If I go to the update manager though, it says that 1.3.2519.1 was already installed. I can't uninstall
U4GM Why path of exile 2 Items Currency Feels Better Than Gold-Based Systems
The Unique Currency System of POE 2 Path of Exile 2 offers a currency system that fundamentally differs from traditional gold-based economies found in many role-playing games. Instead of relying on a single universal currency like gold, POE 2 uses various
Shared iPad and Extensible SSO
Trying to setup a profile to apply to shared iPads, it only contains 1 item, the Extensible SSO. But when I go to Device Management>Profiles>Profile>Associated Devices it says: This profile is not applicable for Shared iPads. Learn more Which links to
M365 Security Plus build 4703 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4703. Issue fix An issue in Exchange Online audits where the Moved messages to another folder audit action included items that were soft deleted from the users' inbox
M365 Manager Plus build 4703 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4703. Issue Fixes An issue in Scheduled Reports where the last N days Period filter was configured provided data only for N-1 days has been fixed. An issue in environments
Error Code MFA-041
Hi, Every once in a while we get a users complaining they can't login to their Windows device getting error code MFA-041, typically this is when they are working remotley and not connected to our VPN. I'm able to gte round this by issuing an uninstall
[SDF-56065] Projects Module - Estimated Hours vs Actual Hours
Hi, the projects module has the functionality to record Estimated Hours as well as Estimated Costs. There is the option to manually fill out the Actual Hours as well as Actual Costs. Is there somewhere a option/action/button to fill out the Actual Hours
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