I it me or does it seem they (ME) seem to go out of their way to complete something simple?
I would love to be able to simply go into the software, setup a couple of small groups of computers, then test some patching through ME. Well after sending nearly 3 hrs trying to setup/define/configure this group I just gave up. To complicated for the
Not able to access Batch Files from Servicedesk folder in the Service desk application Server
Not able to access Batch Files from Service desk folder in the Service desk application Server. Getting error permission issues. Please help.
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Feature request - Alerts
On the Alerts tab and under the "Profile Based Alerts" column I would like to be able to see the count/number of alerts per profile as when you get thousands of alerts it is easier to see how all the alerts are spread out.
Hide stages from stageslist within a change
Hi, I'm trying to apply a script that hides a specific stage (e.g. the UAT stage) from the stages list within the change view (see attachment). I just wrote a tiny JS script to accomplish the task: var stagesList = document.getElementById("stagesList");
Assets - Additional fields - I would like to create additional fields that are specific to product types
Problem example I have mobile phone assets, they have a product type of "Mobile phone". They have an attribute of SSN number, so I have created an additional field called "SSN number". This additional fields is applied to all assets, so I now when I open
Password Manager Pro Issue Start Web Service
I installed the Password Manager .bin file on the /opt partition on a Debian 12 server, so my <PMP-Home> is /opt/ManageEngine/PMP/. I installed it as root and I noticed pmp.service file was configured with a different user named "support" (is a user that
Deployment of Windows 11 24H2 Bulletin ID MSWU-3640
Windows 11 Readiness Reporting available in build 11.4.2500.17 does not look at the EFI partition size or space available , why is this? Those two factors can cause failure to deploy MSWU-3640. When will we see a fix for this reporting and as part of
UpdateManager.bat GUI graphical issue
When I launch UpdateManager.bat the GUI is unreadable as if there was a refresh problem. ADSelfService Plus - v. 6.5 - 64 bit - build 6510 (also previous version)
Survey Report
I get different results when I use each of these options. One has the survey details, but the data ends in 4/2024 and the other has current data, but no survey details. What are we doing wrong here?
Integrating Service Desk Plus MSP with Whatsapp
Hi guys, I hope everyone is well! I am trying to integrate WhatsApp into my current hosted instance, but I can't make it work! I followed every single step on https://pitstop.manageengine.com/portal/en/kb/articles/whatsapp-integration-with-servicedesk-plus-msp;
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
SDP Cloud - No option to delete a requester
We are using SDP Cloud and are importing our users via ADSync. I manually created a few test users, but now when I try to remove them, there is no DELETE option under Actions. There is no email address associated with the user anymore (in the screenshot,
Reply to request not working from the internet
Hello, I have SDP-MSP installed on AWS windows instance; it is protected behind FW and WAF and accessible from the internet. Internal URL: https://ec20908:8080 (SSL cert is the self generated one) External URL: https://servicedesk.company.com I can login
Eventlog Analyzer not starting
Eventlog Analyzer service cannot be started. When I tried to start the service it did not start "run.bat" because of EAService failure. See the below Log: Starting Server from location: C:\ManageEngine\EventLog Analyzer This copy is licensed to *****
El servicio ManageEngine ServiceDesk Plus se cerró con el error específico de servicio %%4294967295
Hola, Esta noche el servidor se ha reiniciado por parcheos de windows y ahora no levanta el servicio. Me sale este mensaje de error con id de evento 7024 cada vez que levanto el servicio "ManageEngine Servidesk Plus" El servicio ManageEngine ServiceDesk
Connecting my Widget to Azure Function app
Hello, I am trying to connect my SDP to few azure function apps that i have created in order to automate some off boarding processes liek disable account in AAD - remove licneses - convert mailbox to shared mailbox etc... SO i created a widget where users
Endpoint Central server update stuck at backup files for half an hour
Strange behaviour when updating Endpoint Central server (since two versions, latest update to 11.2.2325.8). The update procedure seems to be stuck at "backing up significant files (44%)" for half an hour. CPU is at 100 percent for process 7-Zip Standalone
"Both first response and SLA violated"
Hi All, Is there a way of marking the ticket as responded to without having to add a note? I looked for an option under the "Actions" menu but couldn't see one there. Thanks!
"reset password"doesnt appear in login screen
Hello, After installing the latest Client Software msi we do not get the line "reset password/unlock account" under the user's password. How can we get it there? When we open the "C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\ADSSPDesktop.exe" file it does work and shows us the login page. Registry settings: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\ADSelfService Plus Client Software] "PreSharedKey"="" "Version"="4.2.9" "VpnDisconnectCmd"=""
Ports
Hi there, I am sure this has been asked before but an curious as to why all these ports need to be open? Ports Protocols Services Direction 135 TCP RPC Inbound and outbound 389 TCP and UDP LDAP Inbound and outbound 636 TCP LDAP SSL Inbound and outbound 3268 TCP LDAP GC Inbound and outbound 3269 TCP LDAP GC SSL Inbound and outbound 88 TCP and UDP Kerberos Inbound and outbound 53 TCP and UDP DNS Inbound and outbound 445 TCP and UDP SMB Inbound and outbound 25 TCP SMTP Inbound and outbound 464 TCP and
Free edition email confirmation
Hello, I'm looking to use ADSelfService Plus free version for a limited temp project with ~25 users who will need to auth against a temp AD environment. ADSS will be internal-only, not public. Users will not be on AD bound machines, so I just need the
How to set Criteria for last update or comment greater than 10 days
how I can create a rule in the Service desk plus to send an email when status is equal "CustomerAction" AND last update or comment greater than 10 days? I saw the option to set the status, however I could no set the sencond condition for inactive over
How to: Azure Open AI Instead of ChatGPT integration (on-premise)
Hi, Some time ago i reached out to Servicedesk Plus support to ask if it was possible to use Azure Open AI instead of ChatGPT for the ChatGPT integration. They would look into it, but i feared it might take a while for them to develop. So i started making
Anyone using ServiceDesk Plus for Finance and running basic expense reports through application?
Our Finance department currently uses the application for processing requests, but we're moving them to their own instance and I'm wondering if anyone has utilized the application for something like processing basic expense report data?
Report column not available in summary
I must report mileage in my client worklog report but although the Mileage field (added as additional field) is not available in summary. Report was added in Custom / worklog module.
Setting up Twilio as SMS Gateway
Hi, I'm trying to set up Twilio as a SMS Gateway so that techicians are notified when a P1 ticket is raised. Anybody had any luck? These are the settings that are required and Twilio is set up correctly. Any help would be great. Thanks
Exchange Reporter Plus build 5721 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5721. Enhancement: The jQuery library used in the product has been updated from 1.9.1 to 3.5.1. How to update? Update using service pack. New to Exchange Reporter
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Wie lassen sich ManageEngine-Anwendungen in SAP-Lösungen für ein zentralisiertes IT-Management integrieren?
Hallo zusammen, Ich untersuche derzeit die Integration von ManageEngine-Anwendungen mit SAP-Losungen, um das zentralisierte IT-Management in meiner Organisation zu verbessern. Unsere Abhängigkeit von SAP für ERP und andere kritische Geschäftsprozesse
Change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Update / change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Change Request and Worklog ID sequence
Good morning Community, I would like to change Request and Worklog ID sequence: Request ID from 1 to 1635 Worklog ID from 1 to 3246 SDP On-Prem 1409 w/ PGSQL
How to Onboard Sophos XG Firewall to Firewall Analyzer using API
Hello Guys, May I know how should I onboard Sophos XG Firewall to Firewall Analyzer using API ?
Deploying two different versions of the same .ISO
Hello, We have over 50 clients and we are currently pushing Windows 11 to most of them. One of the clients wants a custom .ISO built but I can't figure out a way to deploy it while we are upgrading other clients with the standard .ISO. Does anyone have
Reset admin password
Guys, Just wondering how to reset the password for the default adselfservice 'admin' account. I think I set this when installing the product but don't remember! Cheers
ADSelfSevice Plus build 6511 fixes an account takeover vulnerability
Hello Everyone, ADSelfService Plus' latest build, 6511, has been released with the following issue fixes: Issue fixes An account takeover vulnerability (CVE-2025-1723) caused by session conflicts has been fixed. Learn more. The push notification certificate
Best Practices for Monitoring Data Center Operations with AdManager Plus - Any Advice?
Hello everyone, I’m currently looking for advice on the best practices for using AdManager Plus to monitor data center operations effectively. We are in the process of expanding our data center infrastructure and need a reliable tool to ensure smooth
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
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