How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?

How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?

Dear All,

We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester Response" instead of setting the status manually?

This auto. set to "Waiting for Requester Response" status should only work when the Technician is replying to a Requester for further information on the request.

Regards,
Wajahath Farooq

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